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“just awful!” 1 of 5 stars
Review of Lae Nani Resort Condos

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Lae Nani Resort Condos
410 Papaloa Road, Kauai, HI 96746   |  
Hotel amenities
Ranked #49 of 86 Specialty lodging in Kauai
1 review
9 helpful votes 9 helpful votes
“just awful!”
1 of 5 stars Reviewed September 10, 2007

We have just got back from 2 weeks in hawaii. we spent a week in honolulu, and had a super time. the second week was to be spent at the lae nani in kuaui. Well...........we lasted 3 nights! It was just awful, we had a beachfront condo, which i have to say the view was amazing, but the condo itself was filthy! it smelt really stale and of mothballs, so much so we didnt want to unpack as we didnt want the smell to stick to our clothes! my husband opened a drawer in the living area and found several pairs of ladies g string underpants! the condo is full of clutter, cushions, lamps etc which just gather the dust. cockroaches in the kitchen, towels which smelt and could only be used once as they smelt even worse after use!!! uncomfortable pillows, the bed sheets smelt stale, dirty skirting boards, flithy carpet.
The reception staff wernt great either, they work from 11am until 3pm. after that you are pretty much on your own. Rennee in particular was most unpleasant and unhelpful. We told her we would be cutting our stay down and could she have all our paperwork ready for us to leave at 11.30 the next day as we have to catch a flight back to honolulu. she told us she would be there at 11am when the office opened. she didnt bother to turn up until 11.25, the taxi was waiting and we had to call a nearby castle hotel for them to contact her for her to come and open up the office and check us out of the hotel. She only works for 4 hours as it is!!!!!!!!!!!!!! so we nearly missed our flight.
also Rennee didnt go through out final bill at check out with us, and just went ahead and charged all sorts of things to our debit card even though we paid cash. all in all we had over £1000($2000) of charges to our debit card which shouldnt have been charged at all.
We would go back to Kuaui, but never stay here again, and we most definately wouldnt recommend it to anyone. its miles away from anywhere and you definately need a car to get around. In fact we will never use castle hotels again if this is the standard they set!!

  • Liked — beach front location, great view of the ocean
  • Disliked — condo was unclean and terrible reception staff.
  • Stayed September 2007, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
South Carolina
Top Contributor
92 reviews 92 reviews
62 hotel reviews
Reviews in 59 cities Reviews in 59 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed December 31, 2006

We stayed at Lae Nani for 6 nights, Dec 23-29, 2006. Our family of 4 had a beach front unit close to the pool. Very quiet and relaxing. Woke to the sound of crashing waves every morning. The condo was very comfortable and the staff was very helpful and friendly. Lae Nani is in a great location for travelling North or South. Either way takes no more than 1 hour. Highly recommend this place to anyone. Mahalo!!

  • Liked — Location
  • Disliked — No cons
  • Stayed December 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lae Nani Resort Condos

Address: 410 Papaloa Road, Kauai, HI 96746
Location: United States > Hawaii > Kauai
Free Parking
Hotel Style:
Ranked #49 of 86 Specialty lodging in Kauai
Official Description (provided by the hotel):
Beautiful Papaloa Cove near the Wailua River is the perfect spot to relax or get your morning swim before an exciting day on Kauai.Lae Nani has been a favorite for visitors for over 30 years and has been recently renovated with lush gardens and a large grassy lawn on the way to the beach. Nearby Wailua river has many activites including the Smith's Tropical Luau, a must do! Check us out! ... more   less 
Also Known As:
Lae Nani Resort Condos Kauai, Hawaii

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