Rude staff and ownership. There was food on the floor behind our chair. When we discovered it and called the front desk, we were told it was too late for anyone to come up and do anything about it. When we persisted, we were offered a move to a different room. When we refused because our kids had already had baths and were settling into bed, we were basically told to deal with it. I hung up on the woman and she came upstairs shortly thereafter. She was rude and never apologized for the inconvenience. We were not offered any sort of discount or compensation of any kind. I contacted the customer service hotline to complain and was never contacted by management or the owner. I will never stay there again!