I stayed here while on business based mostly on these reviews and the recommendation of a friend who lives in the area. What you first need to know is that this is an older hotel that used to be a Sheraton. The lobby area is pretty & nicely decorated but the rooms are in serious need of repair and update. Also, I would not say the rooms are super clean by any stretch. The first room I was given had a huge hair ball on the bathroom floor and hair in the shower. There was the cover of a disposable razor also on the bathroom floor. There were crumbs and small black balls of lint all over the carpet which seemed to roll off of a non-functioning vacuum. The second room I was shown (on the same floor) had the same crumbs/balls of lint and a long plastic baggage tag on the floor off the side of the bed (not mine). There was a ring in the toilet and the catch on the doorlock was falling off. Carpets in the room were frayed. The third room, on the 5th floor was adequately clean however in the morning, the water in the shower would not go down and backed up well above the ankles. I was told that there was a microwave on the 6th floor that I could use to reheat some leftovers. I'm not really sure what this area on the 6th floor used to be, but it is truly disgusting. It might have been a conceirge lounge at one time, but it now should be completely gutted & re-purposed. It is evident that this is the lounge that time forgot - there is a fridge and a microwave which should be labeled, "use at your own risk". The tv in the gym was "out of order" the entire time I was there however the equipment was in fairly good shape and the pool & whirlpool looked inviting and clean.
Haley and Sheeyna are true assets at this property as they were quick to assist, were more than apologetic and did everything they could to rectify my stay. The staff here are excellent and are the only reason I would recommend this property.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more less
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- Also Known As:
- Doubletree By Hilton Augusta Hotel Augusta
- Doubletree Augusta
- Augusta Doubletree