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“A NIGHTMARE IN A DUMP” 1 of 5 stars
Review of Clarion Suites

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Clarion Suites
2.5 of 5 Hotel   |   3038 Washington Road, Augusta, GA 30907   |  
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Ranked #56 of 82 Hotels in Augusta
The Villages, Florida
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“A NIGHTMARE IN A DUMP”
1 of 5 stars Reviewed July 26, 2013

Furnishings were rejects from a thrift shop, one 'table' had contact paper around all the legs. The bedspread was clumpy and faded. The chest of drawers had more chips and makings than a Dalmatian has spots. There was no hot water, the tub did not drain, the toilet over flowed. I have seen better slum dwellings, that made a better attempt at looking presentable. I checked out within an hour and the whole place should be condemned.

Stayed July 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeannie c, Front Office Manager at Clarion Suites, responded to this review, May 29, 2014
I’m concerned about the service that you experience at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequently, it’s disappointing to learn that you’re unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve.
I have discussed the matters that you have raised with my staff. Please rest assure that we are slowly upgrading rooms and that your concerns had been taken into consideration.

If you need further assistance regarding the matter do not hesitate to contact me directly. Your willingness to share your recent experience is genuinely appreciated.

Once again, please accept my sincere apology. We look forward to serving you again in the near future.

Sincerely,

Carnetta Lee
Front Desk Manager
706-868-1800 ext 507
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
    21
    15
    19
    19
    38
See reviews for
29
14
3
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 14, 2013

Rooms suck, got roaches and bed bugs. Had the nerve to say they were palmetto bugs. I know bugs when I see them. Never again. The staff sits around doing nothing. Stairwells are filthy with cigarette butts and bottles

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeannie c, Front Office Manager at Clarion Suites, responded to this review, May 29, 2014
I’m concerned about the service that you experience at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequently, it’s disappointing to learn that you’re unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve.
I have discussed the matters that you have raised with my staff. Please rest assure that we are slowly upgrading rooms and that your concerns had been taken into consideration.

If you need further assistance regarding the matter do not hesitate to contact me directly. Your willingness to share your recent experience is genuinely appreciated.

Once again, please accept my sincere apology. We look forward to serving you again in the near future.

Sincerely,

Carnetta Lee
Front Desk Manager
706-868-1800 ext 507
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Oglethorpe, Georgia, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2013

We loved it here. we checked it and got coupons for complimentary cocktails. the room was nice the area was good. the breakfast was amazing full buffet free all you can eat. wonderful experience! they have a huge pool.waffle house in walking distance.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeannie c, Front Office Manager at Clarion Suites, responded to this review, May 29, 2014
Thank you for choosing Clarion Suites By, Choice Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petersburg, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 4, 2013

Horrible place to stay. My girlfriend and our whole family were terrified of the people and the conditions. The air conditoner barly worked and the room service was non-existant. There was even broken furniture in our room.

Room Tip: Stay at a different hotel if you like cleanliness and safety.
See more room tips
  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeannie c, Front Office Manager at Clarion Suites, responded to this review, May 30, 2014
I’m concerned about the service that you experience at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequently, it’s disappointing to learn that you’re unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve.
I have discussed the matters that you have raised with my staff. Please rest assure that we are slowly upgrading rooms and that your concerns had been taken into consideration.

If you need further assistance regarding the matter do not hesitate to contact me directly. Your willingness to share your recent experience is genuinely appreciated.

Once again, please accept my sincere apology. We look forward to serving you again in the near future.

Sincerely,

Carnetta Lee
Front Desk Manager
706-868-1800 ext 507
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inwood, West Virginia
Top Contributor
86 reviews 86 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 13, 2013

My Wife stayed here during a family emergency in NOV 12. Place was clean and close to the Hospital. Not the greatest place to stay, but well worth it if you are under a budget constraint. Breakfast was good (read that as filling).

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeannie c, Front Office Manager at Clarion Suites, responded to this review, May 30, 2014
I’m concerned about the service that you experience at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequently, it’s disappointing to learn that you’re unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve.
I have discussed the matters that you have raised with my staff. Please rest assure that we are slowly upgrading rooms and that your concerns had been taken into consideration.

If you need further assistance regarding the matter do not hesitate to contact me directly. Your willingness to share your recent experience is genuinely appreciated.

Once again, please accept my sincere apology. We look forward to serving you again in the near future.

Sincerely,

Carnetta Lee
Front Desk Manager
706-868-1800 ext 507
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 11, 2013 via mobile

Yuck. My husband is a contractor and we travel quite a bit. We've stayed in some bad hotels and this would be one! The king suite rooms are huge, even having a paritioner with doors to divide the room and living area. The room stayed so humid that the furniture, sheets, various food items and carpet had a layer of wet on them. We had to wear shoes the whole time inside bc the floor is so dirty. Our children's feet as well as my knees from leaning down were stained brown :( The hot water was hard to get to work as there is no warm. Just hot or cold. There was fences on the toilet from the previous guests. We had a couple of bug incidents as well. The breakfast was nice. We will never stay here again, nor would we recommend to anyone else! Jameson Suites just down the road is a much nicer hotel and is giving us a contractor rate. It is night and day different and so much more comfy! The pics attached are from room 112

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeannie c, Front Office Manager at Clarion Suites, responded to this review, May 30, 2014
I’m concerned about the service that you experience at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequently, it’s disappointing to learn that you’re unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve.
I have discussed the matters that you have raised with my staff. Please rest assure that we are slowly upgrading rooms and that your concerns had been taken into consideration.

If you need further assistance regarding the matter do not hesitate to contact me directly. Your willingness to share your recent experience is genuinely appreciated.

Once again, please accept my sincere apology. We look forward to serving you again in the near future.

Sincerely,

Carnetta Lee
Front Desk Manager
706-868-1800 ext 507
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senoia, Georgia
Top Contributor
60 reviews 60 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 20, 2013

Reserved room well in advance without checking Trip Advisor. Big mistake! Was checked in after arranging late arrival but reservations were messed up. Finally after standing there for extended timer., I was given a room and I went to the room only to be shocked when I opened the door to a room that was obviously never cleaned after previous guest. Used bed with it left just unchanged or made up. Used towels all over floor in bathroom floor. Called front desk and they sent someone with keys to different room. The suite looked like a room from a run down Motel 6. Old nasty looking carpets and run down furniture. Smelled like seedy hotel that rents by the hour. Definitely needs some major renovation.

Room Tip: OK for just a place to sleep but wouldn't want to stay more than overnight.
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeannie c, Front Office Manager at Clarion Suites, responded to this review, May 30, 2014
I’m concerned about the service that you experience at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequently, it’s disappointing to learn that you’re unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve.
I have discussed the matters that you have raised with my staff. Please rest assure that we are slowly upgrading rooms and that your concerns had been taken into consideration.

If you need further assistance regarding the matter do not hesitate to contact me directly. Your willingness to share your recent experience is genuinely appreciated.

Once again, please accept my sincere apology. We look forward to serving you again in the near future.

Sincerely,

Carnetta Lee
Front Desk Manager
706-868-1800 ext 507
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites

Address: 3038 Washington Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #56 of 82 Hotels in Augusta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Suites 2.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Clarion Suites Hotel Augusta
Clarion Hotel Augusta
Clarion Augusta

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