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“Jr year at school” 5 of 5 stars
Review of Hampton Inn Augusta - Washington Road

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Hampton Inn Augusta - Washington Road
2.5 of 5 Hotel   |   3030 Washington Road, Augusta, GA 30907   |  
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Ranked #13 of 82 Hotels in Augusta
Atlanta, Georgia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Jr year at school”
5 of 5 stars Reviewed August 2, 2012

We arrived in Augusta around 8:00 AM and already exhausted. We took our sons girlfriend to Augusta State for her orientation. My spouse and I then off to Paine College to get my sons financial matter in order. We then made a quick stop for breakfast ad then we had until 5:00 PM until our son's girlfriend was finished and unfortunately check in time was not till 3:00 PM with the Hampton Inn. But we took a chance and stopped by the Hampton Inn at 10:00 AM and spoke with the front desk agent, I believe her name was Felecia Glitter and she said our scheduled room would not be ready until 3:00 PM. However, she could put us in another room (the same exact kind) now. My husband and I were thrilled. We were hot, tired and ready to lay our heads down. After getting refreshed my spouse was not able to sign into the wireless internet offered by the hotel. After several attempts and then speaking with the front desk agent we went to the front counter and spoke with Chastady Brynes, the Guest Care Manager. She spent quiet a bit of time with my spouse trying to adjust his computer to get the internet working. As we continue to work with Ms. Brynes, the General Manager, David Przedecki jumped right in with the assistance of the Director of Sales, Ian Fisher to see why my spouses computer would not take the internet. The General Manager even called his IT department to try and correct this issue. The IT department stayed on the line with my spouse for quiet some time and walked him through the steps. Although it was not successful I have never see such helpfulness. Everyone was concerned and helpful. Even as we stood there they served us cookies and they were just the nicest group of people /Management team I have ever had the pleasure to work with. We went to dinner and came back to a very comfortable and cool room. Although our neighbors were a little loud, we still enjoyed our stay. The next morning we awoke to a wonderful breakfast and got ready for our return trip to Atlanta. When we checked our the front desk agent asked if we ever got the computer working and extended her apologies. We really enjoyed our stay and for once I can say that the pictures noted on the website actually looked like the room. We will stay again with Hampton inn, it was a very pleasant stay.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Hampton Inn Augusta - Washington Road, responded to this review, August 13, 2012
Dear Feelthepaine,

Thank you so much for the kind comments on my staff.... It was all very flattering and we greatly appreciate it. I do aplogize that we were not able to get the computer working for with all the support we had, I was dissapointed that we couldn't accomodate you. I have been in contact with our IS Provider to work on ensuring that all guest receive access.

I have shared your comments with my team and they all remember you and your family. Please don't hesitate to contact me when you do come back to Augusta and we look forward to seeing you again.

Regards,
David Przedecki
General Manager
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255 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Northern Ireland
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 9, 2012

Firstly the treatment on arrival was first class and worthy of credit. The complimentary water was a lovely touch.
The room was small and the bathroom in particular was very small. We had a problem with the air condition unit but a phone call to reception and a man came promptly and got things sorted.
The other problem was the slow wi-fi and then a complete failure on the morning of departure.
The hotel is in a good location with an abundance of restaurants nearby..
Overall a mix of the good and the bad hence my rating.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Augusta - Washington Road, responded to this review, July 11, 2012
To Freddiemon,

Thank you for your feedback on my hotel. I am glad that you were able to enjoy yourself and that our service exceeded your expectations.

I understand your comments completely regarding the size of the rooms and bathrooms. I wish there was something that I could to. I hope you can understand the difficulity in changing the arrangement of the rooms. I also apologize for the interest. We did have our internet go down and it did take some time to get back up. A complete inconvienence and one that has been corrected and resolved.

I hope that you can give our hotel another chance and please let me know when you are arriving and I can make sure that everything is in working order in your room and your connection is good.
Repectfully,
David Przedecki
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hickory, nc
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 25, 2012

I agree with traveldawgs the front desk was excellent! chastady? I felt like I was checking into a renaissance!
I knew I was staying in an exterior inn which always means hearing the outside activity, can't be helped. I grow tired and claustrophobic of traditional hotels where I'm in a cave and down a long hallway.
I loved the big bed and the smoking option, however there was no ashtray and I was already "comfy" when I figured it out, I had to make due.
the room was VERY clean, even the duvet was white, no visible stains! however there was a water bottle cap under the sheet ;( odd. the lighting is weird, too bright and blasted off the tv and microwave which BTW had to be wiped as it was badly streaked and hard to look at.
the mirrors needed some love for that matter. I keep the ILLUSION of me being the first one staying in the room, as if no one stayed here before and sadly it was evident there have been others before me.
it occurs to me there should be an undercover boss episode where the owner needs to stay in the rooms of these hotels for at least 3 nights.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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, General Manager at Hampton Inn Augusta - Washington Road, responded to this review, June 26, 2012
Thank you selecting the Hampton Inn Augusta. I can only hope that each time you and the other guests receive Renaissance like service here. I will inform Chastady of your comments today.

I have reviewed your responses and am pleased to see that you enjoyed many things about the property. As a hotelier, I can agree with you on the Claustrophobic feeling one gets with interior hotels. I apologize for the lack of attention to detail you notice on the mirror, no ashtray, bottle cap. I can only hope that I will not see our hotel on TV with the show.

I will inform my Executive housekeeper of your comments and I am confident that he will address the issues with his department immediately.If there is anything we can do better, please don’t hesitate to let me know.

Take care and we look forward to having you back soon.
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Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 21, 2012

It was within the government rate so I stayed. The room and furniture was dated. However, the pillows and bed were excellent! It was nice to be able to park at my door. I liked the breakfast options, especially the oatmeal. The room appeared to be clean but it was hard to overlook the old furniture and carpet. My biggest complaint about the furniture (besides the age) was the desk chair was not a desk chair. It was a rather large upholstered chair (with arms) that filled the walkway between the desk and the bed.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Augusta - Washington Road, responded to this review, June 26, 2012
Thank you Mark_37923 for selecting the Hampton Inn Augusta. We appreciate your business and the time you took in posting comments on Trip Advisor.

I have reviewed your responses and am pleased to see that many areas met your needs and expectations. We work diligently to be the cleanest and friendliest in Augusta. I apologize for the date furnishings. We do our best to maintain the condition of the product. I can assue you that regarding the couch and chairs, they are new being replaced in the beginning of 2012.

I would like to know more about the room you stayed in so that I can look at the arrangment of the chairs and might be able to allow for more room by a rearrangment. Please let me know at david.przedecki@hilton.com

If there is anything we can do better, please don’t hesitate to let me know.

Take care and we look forward to having you back soon.
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Arizona
Top Contributor
347 reviews 347 reviews
60 hotel reviews
Reviews in 158 cities Reviews in 158 cities
213 helpful votes 213 helpful votes
2 of 5 stars Reviewed June 19, 2012

The room is very small and packed with far too much furniture for its size. There is an easy chair and ottoman so close to one side of the bed there is no room for a nightstand. To be able to get in and out of bed I had to move the ottoman to the other side of the room. That makes no sense.

The one time we actually needed internet service it was virtually non-existent. To make a reservation at another Hampton Inn I could not do it from my room nor could I from the business center because that computer would not connect up either. I had to have the desk person make a reservation for me. The clerk was most helpful and apologetic but that only smoothed my frustration but didn’t alleviate it.

I think you can do better for your buck than this Hampton Inn.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Hampton Inn Augusta - Washington Road, responded to this review, June 21, 2012
Dear Travelertoo2,

Thank you for selecting my hotel during your visit to Augusta. I appreciate you choosing the Hampton Inn Augusta. I apologize for the inconveniences you had during your time here. It saddens me to hear that we did not meet your expectations.

I would like to discuss further to know what your room number and the time you stayed so I can solve some of the concerns you mentioned in your comment on Trip Advisor. You can reach me at david.przedecki@hilton.com anytime to discuss. Thank you for allowing me to correct the matter and hope to earn your trust and business again.

Respectfully,
David Przedecki.
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Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 29, 2012 via mobile

I meant to write this awhile back, mostly because of the excellent service of Siobhan at the front desk. During our stay, we found ourselves in an unfortunate situation, which Siobhan worked very hard to remedy. Others at the front desk were not so helpful.
The hotel was very comfortable and we enjoyed the get together around the pool wih good food and drink every evening.
Hopefully, we will be back for next year's Masters!

Stayed April 2012, traveled with friends
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Macon, Georgia
Top Contributor
78 reviews 78 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 27, 2012

Stayed here while visiting family in the area. I generally dislike exterior entry hotels, but this one was very quiet and felt safe. Everything was clean and the beds were very comfortable. I didn't eat breakfast here, but it looked nice and there were many people enjoying it! We were very happy with our stay, especially having gotten a great deal on priceline.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Hampton Inn Augusta - Washington Road, responded to this review, June 15, 2012
Thank you selecting the Hampton Inn Augusta. We appreciate your business and the time you took in posting comments on Trip Advisor

I have reviewed your responses and am pleased to see that we met your expectations. We work diligently to be the cleanest and friendliest in Augusta. Thank you for the generous rating you gave on our service and cleanliness. We put much focus on those areas.

If there is anything we can do better, please don’t hesitate to let me know.

Take care and we look forward to having you back soon.

Respectfully,
David Przedecki
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Augusta - Washington Road

Address: 3030 Washington Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Augusta
#13 Business Hotel in Augusta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Augusta - Washington Road 2.5*
Number of rooms: 145
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Also Known As:
Hampton Inn Washington Rd Hotel Augusta
Hampton Inn Augusta
Augusta Hampton Inn

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