We arrived in Augusta around 8:00 AM and already exhausted. We took our sons girlfriend to Augusta State for her orientation. My spouse and I then off to Paine College to get my sons financial matter in order. We then made a quick stop for breakfast ad then we had until 5:00 PM until our son's girlfriend was finished and unfortunately check in time was not till 3:00 PM with the Hampton Inn. But we took a chance and stopped by the Hampton Inn at 10:00 AM and spoke with the front desk agent, I believe her name was Felecia Glitter and she said our scheduled room would not be ready until 3:00 PM. However, she could put us in another room (the same exact kind) now. My husband and I were thrilled. We were hot, tired and ready to lay our heads down. After getting refreshed my spouse was not able to sign into the wireless internet offered by the hotel. After several attempts and then speaking with the front desk agent we went to the front counter and spoke with Chastady Brynes, the Guest Care Manager. She spent quiet a bit of time with my spouse trying to adjust his computer to get the internet working. As we continue to work with Ms. Brynes, the General Manager, David Przedecki jumped right in with the assistance of the Director of Sales, Ian Fisher to see why my spouses computer would not take the internet. The General Manager even called his IT department to try and correct this issue. The IT department stayed on the line with my spouse for quiet some time and walked him through the steps. Although it was not successful I have never see such helpfulness. Everyone was concerned and helpful. Even as we stood there they served us cookies and they were just the nicest group of people /Management team I have ever had the pleasure to work with. We went to dinner and came back to a very comfortable and cool room. Although our neighbors were a little loud, we still enjoyed our stay. The next morning we awoke to a wonderful breakfast and got ready for our return trip to Atlanta. When we checked our the front desk agent asked if we ever got the computer working and extended her apologies. We really enjoyed our stay and for once I can say that the pictures noted on the website actually looked like the room. We will stay again with Hampton inn, it was a very pleasant stay.
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- Also Known As:
- Hampton Inn Washington Rd Hotel Augusta
- Hampton Inn Augusta
- Augusta Hampton Inn