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“Couldn't be nicer” 5 of 5 stars
Review of Hilton Garden Inn Augusta GA

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Hilton Garden Inn Augusta GA
3.0 of 5 Hotel   |   1065 Stevens Creek Road, Augusta, GA 30907   |  
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Ranked #6 of 78 Hotels in Augusta
Tampa, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Couldn't be nicer”
5 of 5 stars Reviewed December 27, 2010

Outstandingly pleasant staff. On premise restaurant was quite good, very generous pour with the house Merlot. Convenient location. My room was spotless and quiet. Water waiting for me in the fridge. Two treadmills with TVs, 1 elliptical, not crowded. Inside pool. I stayed in a suite.... typically I like the extra room, sitting on a couch instead of sprawled on the bed... but the suite in this hotel is just a windowless big closet sized room attached to the regular room with a pull out couch and TV. Perfect if you want to bunk the kids in there and shut the door, but otherwise don't bother.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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205 reviews from our community

Traveler rating
    117
    57
    19
    8
    4
See reviews for
61
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 10, 2010

Nice place right on the flint river. Great service, amenities, and location. Would recommend to anyone.

  • Stayed September 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 30, 2010

The Hilton Garden Inn in Augusta is a very nice and well kept property. The hotel has a nice restaurant, lobby seating area and lobby bar. The front desk personnel are adequate, not really friendly, but professional. The service personnel in the restaurant and bar are very friendly. The lobby seating area has plenty of room and a fireplace which I am sure is nece during the winter time. The rooms are nicely decorated and very clean. There are several restaurants and a Starbucks located very close by, and some shopping is available. II didn't go there, but there is a mall about 2.5 miles away from this hotel. This hotel is located in an area with 4 other hotels, and next door to the Sheraton. I would recommend this hotel as a cheeper alternative to the Sheraton.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Copperas Cove, Texas
1 review
5 of 5 stars Reviewed June 17, 2010

This is an awesome hotel! I love the decor of the lobby and the layout and its open feel. The front desk staff was exceptionally great! I must give a "cudos" to Tanya, front desk agent! She was always willing and able to assist me with every question that I had and her patience was superb! I will certainly return to this friendly and awesome hotel, upon my return for business.

  • Stayed June 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Savannah, Georgia
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 21, 2010

I post for every trip that I take and I type it honest.
The hotel was very nice. Very upscale. Very modern, Very classy. Lovely fireplace in the lobby. 24 hour mini snack shop. Decent amount of parking. We never had time to use the fitness center or indoor pool but we did briely stop by and look at those areas and they both looked really nice. Large room with a king size bed and fluffy pillows. Micro/frig, coffee pot, Neutrogena products in the bathrooms that smell lovely, excellent a/c, express check out, and over all very clean.
Our only issue was with check in. Check in begins at 3pm and check out is 12pm. We arrived at 1:30 and was hoping our room was available but we were told that it was not ready to come back at 3pm. A guest is a guest and everyone should be treated the same regardless of what they are driving or wearing but we felt that we were being treated differently after we watched several people that arrived right before us and right after us check in immediately with out an issues. We did not have on expensive clothing, jewerly, and we did not have expensive luggage with us but those that were able to check in at that time did and you could tell they were not average but upper class. We left and returned at 3:30pm and we were advised that our room was still not ready even though we were advised earlier to return at check in time at 3pm and our room would defintely be ready. We were made to feel like we were not wanted at this establishment. I reserved a king bed and we were then offered a queen and a double or we would have to wait about 35 additional minutes until our room was ready. We discussed a suite and I told her that was fine as long as it was the same price as the original room but she advised no that it would be a higher price. A king room that was clean and ready was then discovered and we checked in with no further issues. This clerk was polite and helpful and we had no issues with her. The clerk that we talked with when we tried to check in at 1:30pm was not so polite. All other staff at the hotel during our stay were very friendly and always spoke when you passed them in the hallway or elevator. A fire alarm went off at 9:30am the next morning as we were leaving but that is no fault of the hotel. The fire department arrived with in a few minutes. The hotel is right off I-20 and Washington Road with easy access. Traffic can be heavy at times but with the assistance of a traffic light near the hotel it was ok. I liked this hotel and would stay again if necessary. Maybe next time I will wear all my diamonds, we will drive the porsche, husband will wear his rolex, and we will make sure to wear more proper clothing instead of being comfortable for our travels. To the hotel staff and management.....a good thing to remember is you never know who your guest really is and you need to treat everyone equally.

  • Stayed March 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2010

We stayed here just one night on the way to see family. The room rates are good and the hotel itself is newer, just 2 or 3 years old. Everything was clean and showed no signs of wear and tear. The staff was courteous and helpful. The breakfast service was nice.

The only problems we had were with the air conditioning in the room and the pool. Even though it's winter the room was a bit stuffy and hot, so we turned the air down to 66. It never really did cool off, and when we woke the next day, the thermostat somehow turned back to 68. Weird. Hilton Garden Inn goes to great lengths to advertise their comfort select beds and luxury linens, but the temperature of the room was a problem, making it very hard to sleep and get comfy.
After breakfast we tried to use the pool and hot tub but the staff over chlorinated the jacuzzi so much, the fumes were burning our eyes and nose. We couldn't enjoy it at all so we got into the pool, which was also a bit over chlorinated,
Overall, a nice hotel, and a good value.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grandville, Michigan
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 1, 2009

Perhaps the best hotel that I have stayed at in Augusta. Very clean and nice ammenities. Nice pool, hot tub, and work out room. Food was good, breakfast was excellent. One issue with an employee in the restaurant, not resolved by the Manger as I guess she was leaving in a few days, thought he should have delt with that but it was not going to ruin an otherwise good stay. Would recomend as best hotel in the price range.

  • Stayed July 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Augusta GA

Address: 1065 Stevens Creek Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Augusta
#3 Family Hotel in Augusta
#5 Business Hotel in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Augusta GA 3*
Official Description (provided by the hotel):
Augusta's Newest Hilton Property!! We have 114 rooms & suites and are completely nonsmoking. Located 2 miles from the Augusta National Golf Course and 1 mile from the GA/SC border. We are located off of I/20 & Washington Road. ... more   less 
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Also Known As:
Hilton Garden Inn Augusta Ga Hotel Augusta
Hilton Augusta

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