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“Great Hotel for Business Travelere” 4 of 5 stars
Review of Hilton Garden Inn Augusta GA

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Hilton Garden Inn Augusta GA
3.0 of 5 Hotel   |   1065 Stevens Creek Road, Augusta, GA 30907   |  
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Ranked #7 of 82 Hotels in Augusta
Certificate of Excellence 2014
Greenville, SC
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Great Hotel for Business Travelere”
4 of 5 stars Reviewed December 22, 2013

Very friendly staff. The hotel has everything a business traveler needs. I had absolutely no problems with staying here. Rooms are clean and internet connection was strong. My room was facing the highway yet the sound of the highway was blocked. Great place to stay when you can get a descent rate.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, January 2, 2014
We're glad to hear that our hotel proved to be exactly what you needed during your business trip and we look forward to seeing you again during your next trip to Augusta.
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255 reviews from our community

Traveler rating
    141
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    11
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
warner robins, United States
1 review
3 of 5 stars Reviewed December 20, 2013

I have been a Hilton Honors member for about 10 years. I've spent thousands of dollars at the Hilton chain. On Sunday morning I went down to check on breakfast and was told any breakfast item I would have to either use my points or pay cash. I've never stayed at any other Hilton property that did'nt at least have a continental breakfast. I can stay at a Hotel Six and at least get that. I will still stay at Hilton Properities but not at a Hilton Garden.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, January 2, 2014
Thank you for letting us know about your stay, we apologize for an inconvenience caused by the breakfast buffet.
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Washington, United States
1 review
5 of 5 stars Reviewed December 14, 2013

This is a great place to stay in Augusta. The hotel is exactly what you would expect from a Hilton Garden Inn. It's right along a River Walk area and my room had a nice little view of the area. The restaurant staff was VERY friendly and helpful, and the food was delicious!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, January 2, 2014
We're pleased to hear that you enjoyed your recent stay with us and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, Rhode Island
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2013

We were put in a room on 2nd floor after check in. Found quite a bit ants crawling in the bathroom. I call the front desk immediately and requested a different room. I was given a room on the higher floor right away. When settling down in the room, the fire alarm went off. We stepped out of the room and was told by a staff in the hallway that the alarm was false. While we were playing cribbage at the lobby, the alarm went off again and was told it was false. The hotel has a indoor heated pool and a jacuzzi. The jacuzzi was not working properly at first. We informed a staff in the pool area and the jacuzzi was fixed a few minutes later. The chlorine in the water was overwhelming and had a strange odor. I had to leave after 10 minutes or so.
Even with these issues, I still like the hotel. The lobby is very attractively decorated and clean. The laundry room was very clean ( had to do laundry after a week on the road), The room we moved in to was very clean and free of ants. Staffs were very helpful and courteous.The next morning we had a decent breakfast even though we had to pay 10.95 each. All in all, this is a nice hotel and I defintely recommand it to the other travelers.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, December 11, 2013
Thank you for staying with us and for taking the time to let us know about your stay. We apologize for the issues that you ran into but we're happy to hear that our staff was able to take care of you and fix everything. We hope you'll choose to stay with us again the next time you're in the area and again thank you for choosing us.
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Saint Louis, Missouri
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 6, 2013

New, comfortable, clean and friendly. Another good Garden Inn. Nothing wrong with this place. Can’t do much better than this for $100 next to the Interstate in a urban area. Located just far enough away from I20 to keep road noise at bay.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, December 11, 2013
We're glad to hear that our hotel, staff, and rates were exactly what you were looking for. Thank you for your review and we hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2013

This was a great hotel to visit, I had top of the line service at the BAR, also check in and check out service was great, rooms were awesome, beds were super comfortable, and breakfast was amazing. I highly recommend this hotel to anyone. there are also many things to do around this hotel, great places to shop, and eat.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, December 11, 2013
We're pleased to hear that our hotel and staff were all accommodating during your recent stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, United States
1 review
1 of 5 stars Reviewed December 5, 2013

Hotel gave our room to somebody else, but did give us the key so we could walk in on them in the shower. Then gave us a different room after 30 minutes of waiting on the lobby, then demanding a room. Poor service. Employees on the phone ignoring customers, no service food area.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, December 11, 2013
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Augusta GA

Address: 1065 Stevens Creek Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Augusta
#4 Family Hotel in Augusta
#7 Business Hotel in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Augusta GA 3*
Number of rooms: 114
Official Description (provided by the hotel):
Augusta's Newest Hilton Property!! We have 114 rooms & suites and are completely nonsmoking. Located 2 miles from the Augusta National Golf Course and 1 mile from the GA/SC border. We are located off of I/20 & Washington Road. ... more   less 
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Also Known As:
Hilton Garden Inn Augusta Ga Hotel Augusta
Hilton Augusta

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