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“Best choice in Augusta!” 5 of 5 stars
Review of Hilton Garden Inn Augusta GA

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Hilton Garden Inn Augusta GA
3.0 of 5 Hotel   |   1065 Stevens Creek Road, Augusta, GA 30907   |  
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Ranked #6 of 79 Hotels in Augusta
Atlanta, Georgia
1 review
“Best choice in Augusta!”
5 of 5 stars Reviewed October 17, 2012

The rooms were fresh and clean, and the service was excellent. The front desk staff person was very accommodating for my last- minute reservation. The rate was surprisingly reasonable. I rate this as a 4.5 star hotel b/c there was no Starbucks inside; however, there is a world class Starbucks location across the street.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, October 24, 2012
We're pleased to hear that you enjoyed your stay with us! We're glad that our staff was accommodating and we hope to see you again soon.
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227 reviews from our community

Traveler rating
    128
    65
    21
    9
    4
See reviews for
71
29
15
99
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Augusta, Georgia
2 reviews
5 of 5 stars Reviewed October 16, 2012

I felt really happy and good because when i walk in the Hilton garden inn. Everybody greeted me and was nice to me. In that moment tell i check. It was an awesome atmosphere. I would the thank the hold staff for making me feel good and making sure that I was taking care of. Service like this makes me want to come back to the Hilton Garden Inn. Thank You

Room Tip: The more expenisve the room the quieter. It worth it.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, October 17, 2012
Thank you for staying with us and for letting us know how much you enjoyed your stay! We're pleased to hear that our hotel and staff were accommodating to your needs and we can't wait to see you again soon!
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SOUTHAMPTON, NJ
Top Contributor
82 reviews 82 reviews
38 hotel reviews
Reviews in 58 cities Reviews in 58 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 8, 2012

We booked here in spite of the price because we wanted a hotel with indoor pool so that we could bring our young grandchildren for a swim after their school day. We found the pool closed for deck washing on our second day and had to wait for 30 minutes for the job to be completed. We're accustomed to having a complimentary breakfast in this type hotel and were surprised to find that breakfast was over ten dollars per person. That said, our room was clean and comfortable, employees were friendly, and most guests seemed to be pleased with the hotel. It just wasn't a good experience for us and we're not likely to return.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, October 17, 2012
Thank you for letting us know how your recent stay went. We apologize for any inconviences that you were faced with during your stay. We unfortunately do not offer a complimentary breakfast and we apologize that you were not told this upon booking our hotel. We hope that you'll give us another chance next time you're in town!
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Santa Fe, New Mexico
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 21, 2012

If you are in Augusta this is a good place to stay. The location is good because you can drive to a variety of restaurants and at all price ranges. The hotel is a very typical Hilton garden Inn, comfortable, clean rooms, lots of pillows, comfortable beds with adjustment for sleeping preference etc. The rooms size were kind of small but not unbearable.
The staff were super nice though.
Starbucks across the road...always helps.
Good place to stay..convenient and simple

Room Tip: It's by the highway with busy roads all around. Get a top floor facing the rear of the hotel for...
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, October 1, 2012
Thank you for staying with us and for letting us know how much your enjoyed our hotel! We strive to keep our guests happy and we're pleased that we were able to accommodate all of your needs. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
70 reviews 70 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 7, 2012

Stayed here in February 2012. Was very happy with the service received. The property is a nice and quiet place to get work done. I was impressed with both the quality of the bed and bathroom. What made the property even better was the people. Great customer service and friendly people, overall.

Room Tip: I had a room overlooking the main parking lot and it was quiet.
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, September 18, 2012
Thank you for taking the time to let us know how much you enjoyed your recent stay with us. We're glad that we were able to make your stay pleasant and easy and we hope you'll come stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 7, 2012

Aside from the fact I had made my reservation on the wrong date, which was my error, the entire experience was the best of HGI stays.
The front desk was great and corrected my reservation. The hotel was clean. The parking was well lit and plentiful. The area was nice and within a good distance to restaurants. No weird smells throughout the hotel was a plus! The bedding was fresh and clean. I found not one strange "hair" anywhere. Not even the bathroom. I will definitely be back with my next visit.

Room Tip: I asked for non smoking in a quiet area and that is exactly what I got;)
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, September 18, 2012
We're incredibly pleased that we were able to accommodate all of your needs! We strive to keep all of our guests happy and it's good to hear that we did so with you. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon, Georgia
Top Contributor
55 reviews 55 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 21, 2012

We stayed here this weekend , 0 complaints and only praises for the staff.. It is a typical Hilton Garden, clean and neat, both inside and out, Comfy bed and pillows. What I want to praise is the great staff, especially Brenda at the front desk and housekeeping crew for 2nd floor.. We checked out Sunday morning and we were within 20 minutes of our house (2 1/2 hrs away),we realized we didn't have our briefcase.. my husband owns his own business, so when he discovered that he had left the briefcase in the room with the computer, large amt of money, and the company checkbook, we kinda freaked out. Anyway, I got on the phone, Brenda answered and quickly got on the case of the missing briefcase.. Within 10 minutes, I had confirmation that the briefcase was found.. My son, who was still in Augusta, picked up the case and found that the contents were intact! So thank you to Brenda and housekeeping staff for your quick finding of the briefcase and your honesty!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Hilton Garden Inn Augusta GA, responded to this review, August 23, 2012
Thank you for taking the time to let us know how much you enjoyed our hotel! We're pleased to hear that we were able to help you even after you checked out! We hope to see you again next time you're in town :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Augusta GA

Address: 1065 Stevens Creek Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Augusta
#2 Family Hotel in Augusta
#6 Business Hotel in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Augusta GA 3*
Number of rooms: 114
Official Description (provided by the hotel):
Augusta's Newest Hilton Property!! We have 114 rooms & suites and are completely nonsmoking. Located 2 miles from the Augusta National Golf Course and 1 mile from the GA/SC border. We are located off of I/20 & Washington Road. ... more   less 
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Also Known As:
Hilton Garden Inn Augusta Ga Hotel Augusta
Hilton Augusta

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