Not many yrs. ago, Hilton introduced the 'Garden Inns', Hilton's brand of the 'express hotel'. It carried the Hilton name out to smaller towns and along the interstates. It was designed to compete in the premium market, with Marriott Courtyard.
I've been a huge fan, but wondered how they would fare when they got old and run-down. Now I know. This particular HGI is in a very congested area, with every chain imaginable, and gets a lot of use/abuse. I got a suite and the carpet was filthy and worn. I could turn the water in a carpet cleaner to mud in 60 seconds. Please replace it, or at least call a steam cleaner.
The other big negative to watch for is hot water takes a VERY long time to draw. I thought it would never come - literally 5 min. The shower alternated from cold to scalding hot - be careful.
Staff at front was good - restaurant staff was incompetent. Breakfast is always good at HGI's, but generally costs around $10. This hotel began breaking down the buffet too soon, which is odd since you are paying for it. Other Hiltons generally give folks a chance to finish eating, and even then ask if there's anything else you want.
Probably the worst HGI I've stayed in, but HGI's are generally a great product. Funny, it was also the most expensive HGI on this trip, and I stayed in 4 HGI's on this trip.
I would probably opt for one the hotels next door next time - a Sheraton and a Courtyard.
- Official Description (provided by the hotel):
- Augusta's Newest Hilton Property!! We have 114 rooms & suites and are completely nonsmoking. Located 2 miles from the Augusta National Golf Course and 1 mile from the GA/SC border. We are located off of I/20 & Washington Road. ... more less
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- Also Known As:
- Hilton Garden Inn Augusta Ga Hotel Augusta
- Hilton Augusta