We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sparse but adequate” 3 of 5 stars
Review of Holiday Inn Augusta West

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Holiday Inn Augusta West to your Saves list
Holiday Inn Augusta West
3.0 of 5 Hotel   |   441 Park West, Augusta, GA 30813   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #24 of 82 Hotels in Augusta
Tar Heel
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Sparse but adequate”
3 of 5 stars Reviewed January 19, 2013

Typical Holiday Inn. Bedding comfortable. TV ok. Overall room was clean but furnishings are cheap and very basic. Staff attentive, restaurant average, bar is a plus. Great location. I'll look for an upgrade to this hotel next time I visit Augusta.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review, January 30, 2013
Thank you for staying with us and for taking the time to let us know what you thought about our hotel. We are currently undergoing minor renovations to update some portions of our hotel. We hope that you will stay with us again next time you're in town and please let management know what they can do to make your next stay even better!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

105 reviews from our community

Traveler rating
    33
    38
    22
    7
    5
See reviews for
26
16
6
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Broken Arrow, Oklahoma
Level Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed January 13, 2013

We spent one night here in December. The hotel is conveniently located near a major highway and restaurants. The hotel appears quite new and well maintained. The hotel was reasonably priced. Every employee we encountered was pleasant. We enjoyed dinner and breakfast in the hotel's breakfast. We don't recall receiving a Priority Club welcome gift but were upgraded to the highest floor. We would recommend this property.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review, January 18, 2013
Thank you for staying with us and for letting us know how much you enjoyed your stay. It is our policy to provide Priority Club members with welcome bags and we apologize that you did not receive yours! We look forward to seeing you again next time you're in Augusta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Island, North Carolina
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 10, 2012

A 2-day business trip to Augusta became a pleasant stay. Sparkly clean rooms, courteous staff, easy access to the interstate and near-by restaurants, all add up to a great place to stay. Will definitely come back.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review, December 14, 2012
Thank you so much for your nice review! We're incredibly pleased to hear that you enjoyed our hotel and we hope to see you again soon. If there is anything we can do to make your next stay even better please do not hesitate to let us know :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Iowa
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 26, 2012

I stayed at this HI for a total of eight weeks over a three month period due to it being close to where I was working.
The positives - the staff was incredibly friendly, the rooms were clean and always fixed up for me by the time I arrived home.
The only negative I can think about is the nasty, duct-taped curtains. There's no excuse, ever, for a hotel like a HI to use duct tape over their plastic, nasty curtains. All but one of the rooms I stayed in had these. The other negative was the thin walls- being near the elevator is hell as you can hear the thing moving at all hours of the night.

Room Tip: Stay away from the elevator.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review, December 3, 2012
Thank you for taking the time to let us know what you thought about our hotel. We're pleased to hear that everything was to your liking. As mentioned in previous reviews the curtains are slowly but surely being replaced. We appreciate you baring with us during this transition and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed November 24, 2012

I've stayed in a few hotels in the Augusta area....and have been disappointed each time. Until We stayed here. I usually just want a quiet night, hot water and clean towels. This hotel excelled at a nice room, a quiet evening and a great breakfast in the morning. From now on when I'm in Augusta for the night - I'm staying here. I've finally found a nice hotel !!!

Room Tip: Ask for a quiet room
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review, December 3, 2012
We're incredibly pleased to hear how much you enjoy our hotel! We strive to please so if there's anything we can do to make your next stay even better please let us know! We look forward to seeing you again :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, SC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 11, 2012

I came to town for a friends 40th birthday party that was given at the hotel. Upon arrival the staff was very nice and helpful. The hotel was extremely clean and I am a clean freak so it exceeded my expectations. I had a king bed, the room was very spacious and cozy. It was right near the interstate so very easy to find, close to shopping centers and restaurants. I heard absolutely no sound in my room from neighbors. The bathtub has zero mildew. Only thing I didn't like was the lack of outlets in the room for my laptop and cellphone and the fact that breakfast did not include juice. You have to pay for the juice. This is one of the few hotels where I felt comfortable walking on the carpet without socks or shoes.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review, November 12, 2012
Thank you for staying with us and for taking the time to let us know how much you enjoyed your stay with us. We're pleased to hear that everything was satisfying and we hope to see you again next time you're in Augusta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 31, 2012

First the good - location close to freeway and Ft Gordon, room well cleaned each time that I stay here, Brian at the front desk is friendly, professional, and efficient.

Now the dissapointments: I am in augusta two weeks out of the month and have stayed here several times. I have also stayed at a few other hotels in the area which have free morning breakfast (I have been coming to the city over a year now). I have to be at my destination early in the morning and do not have time to sit for breakfast so at each of the hotels that I have visited I will take my breakfast to go. Imagine my suprise here where I was approached by a worker telling me that I could not take my yogurt, milk, and fruit to go. She said she was told by her boss (who apparently observed me picking it up and instead of speaking to me himself, sent her to do it). I could understand if it were an all you can eat buffet that you can not take food to go, but a light breakfast. Really??? If this were dine in only, it should state that in the advertisement of 'free breakfast'. As a platinum ICH member this absolutely shocked me. Very poor taste, and very poor business. I travel to many cities and have stayed in many ICH brand hotels as well as others offering free breakfast and have NEVER encountered such a policy. This needs to be reviewed and fixed.

Negative #2, has been mentioned in other posts. This hotel DEFINTIELY needs to invest in new black out shades. I have been in 4 different rooms during my stays here. In each room the shades have had large holes/tears. Its the little things...

Room Tip: choose a room ending in 00 or 32. they are a little larger.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review, November 6, 2012
Thank you for your loyalty to our hotel! I sincerely apologize for the issues that you faced during your last stay. Management has been made aware of your breakfast issue and it will be addressed immediately. We are also working on getting all of the black out shades replaced. Thank you again for staying with us and please let us know if there is anything you need during your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Augusta hotels
5.8 mi away
Sheraton Augusta Hotel
Sheraton Augusta Hotel
#14 of 82 in Augusta
4.0 of 5 stars 171 reviews
6.4 mi away
Candlewood Suites Augusta
5.7 mi away
Hilton Garden Inn Augusta
Show Prices
Show Prices
Show Prices
3.4 mi away
Home2 Suites By Hilton Augusta
5.6 mi away
Holiday Inn Express Augusta North
6.5 mi away
Comfort Suites
Comfort Suites
#2 of 82 in Augusta
4.5 of 5 stars 309 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Augusta West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 82 Hotels in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
Official Description (provided by the hotel):
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, BookIt.com, Odigeo, Agoda, IHG and Hotels.com so you can book your Holiday Inn Augusta West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Augusta West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.