I can't tell you how disappointed I am in the decline of this otherwise new establishment. We have used this location since the summer of 2012 and it has worked out perfectly. It was safe clean new and Sheryl the manager would always at anytime always was so accommodating. I called recently for another stay on a Saturday about 1pm and they were closed! Really this is a hotel??? Anyway I contacted the manager which I presumed was Sheryl and they have a new person named Debbie. Let's just say not so accommodating. At first she said she had no rooms but it was really because the office was closed and I got the feeling she didn't want to be bothered. Just a note the manager actually lives on site. So after I explained that we are business owners and we are regulars but what really felt like twisting her arm she got me a room. I called the following day to extend the stay and she says she has no rooms. THIS IS AUGUSTA PEOPLE!!!! I have never ever ever stayed there and it was at maximum capacity. It was pure laziness as far as I'm concerned. This is not how you build no standing customer service. I don't know what happened to Sheryl but please bring her back!!!!
- Official Description (provided by the hotel):
- Brand new all suite hotel located off Bobby Jones Expressway at Wheeler Road, just minutes from downtown Augusta, Fort Gordon,The National- Home of The Masters and all major businesses. All suites include;living room with sofa/chaise, over sized ottoman, 32" wall mounted flat screen TV with extended cable, dining table w/chairs,apartment style full kitchen with all essentials, separate bedroom with an additional 32"flat screen TV. A beautiful courtyard with 2 gas grilles is available right outside your guest room door to enjoy. Laundry facilities, fitness room, FREE wireless internet and FREE local calls are also included.Children and Pets cannot be accommodated at this hotel. With rates less than most hotel rooms and excellent guest service,this hotel is perfect for either business or leisure travelers. ... more less
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