We were in Augusta, Ga. for the Masters. We booked this motel with the owner's wife and spoke to the owner when booking with questions about the property. We were told that it was very nice, and rooms were in excellent condition. This couldn't be farther from the truth. Upon entering room, there was popcorn on the dirty carpet, holes in wallpapered walls, with plaster patch on them, it was a non-smoking room, with cigarette burns on several surfaces, a nasty stain was on the comforter, and an exposed box spring was covered with dust and yes ugh hair! We were told there was a full size refrigerator, it was a very small apt. size one. They advertised free long distance, and the girl at the desk would not honor it until I took a copy of ad (which was from a booklet in their lobby) to her, and she made a copy of it to show owner. We were on the bottom floor next to stairs to upper level, and there was an exhaust fan or something that made a loud noise all night long. When booking this room, we asked about breakfast, and the owner told us they would be serving a special hot breakfast for the Masters, it was a sausage patty, hard fried egg and biscuit. Also, they told us there was a pool, but a sign hanging in the lobby said pool was closed. Soon as we entered and saw the room we told the employee we wanted to leave and get a refund. She said she couldn't do that. We had to pay in full over a month before our stay, and it cost $306.00!!!!!!! per night as they were gouging because of the Masters. There normal rate is $50.00 per night. We have pictures to document all, and did speak to the owner while there and he would not refund our money. We checked the Microtel motel next and they charged $150.00 to $200.00 per night during Masters week and it was ten times as nice. Unfortunately, they were booked, but we took pictures of one of their rooms to compare the difference. We repeatedly expressed our displeasure, but the owner said we were looking for a very nice hotel on a budget price. We told him $306.00 a night is not a budget price, but really, we were just looking for clean. We have contacted America's Best Franchising, the franchisor, and they contacted the owner of the Country Hearth, but he refuses to refund any portion of our bill. They claim they can not make him refund any money, but she asked us to send our pictures to her, and they will see where they can take it from there. By the way, we flew out of Atlanta the next day, and stayed at their airport Marriott for $119.00 per night. It was fabulous! We would stay at a Motel 6 before we would stay at this motel. We don't have one nice thing to say about it.
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