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“Holiday Inn Express Augusta Ga.” 5 of 5 stars
Review of Holiday Inn Express Augusta North

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Holiday Inn Express Augusta North
2.5 of 5 Hotel   |   1073 Stevens Creek Road, Augusta, GA 30907   |  
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Ranked #20 of 82 Hotels in Augusta
Clayton Nc
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Holiday Inn Express Augusta Ga.”
5 of 5 stars Reviewed January 1, 2014

We were impressed by the hotel room. It was very clean and quite. We stayed 2 days and we enjoyed that there was a breakfast each morning. This hotel is right off Washington Rd and very easy to get to. We were very happy with the staff and this Hotel.

Room Tip: May want to ask for a room near the rear of the hotel.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express Augusta North, responded to this review, January 2, 2014
We're glad to hear that you enjoyed everything about our hotel and we hope you'll choose to stay with us again the next time you're in the area!
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105 reviews from our community

Traveler rating
    36
    43
    16
    6
    4
See reviews for
27
11
13
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Portland, Maine
Top Contributor
177 reviews 177 reviews
162 hotel reviews
Reviews in 125 cities Reviews in 125 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed November 18, 2013

I thought about giving this hotel a "2" rating ... but decided on a 3.
The staff were nice ... the location was near a highway, but was not loud.
The outside of the hotel was adorable ... the lobby area was congested, but okay.
The reason that I had a poor stay was:
1. The hallway walls and rugs were grimy.
2. My room seemed "low budget" ... chipping laminate furniture.
3. The run in my room was also grimy ... and had an old/dingy smell.
4. I asked to change rooms, the desk clerk was kind and accommodating....he moved my room. It was better, but still didn't feel clean.
5. A/C made a funny noise.
I thought the desk clerk said that the property was three years old? I must have misunderstood.
Again...I gave a "3" rating because I'm a very positive person and positive reviewer...Unfortunately, I don't think I would stay again.
: -(

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express Augusta North, responded to this review, November 20, 2013
Thank you for staying with us and for taking the time to let us know about your stay. We sincerely apologize that you were not happy with your stay and we assure you that we are looking into all of yours comments. Thank you again for letting us know what you thought and please feel free to contact management directly to further discuss your stay, sarah@newportgroupinc.com.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 2, 2013 via mobile

Average hotel on I-20 with a very very good evening clerk who was the only staff member on duty yet responded promptly to a serious maintenance emergency and to others' requests for towels with a smile and a professional attitude. Breakfast service basic and slow to refill empty items. Cleanliness was excellent in room and public areas.

Stayed September 2013, traveled as a couple
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newport_group, Social Media Specialist at Holiday Inn Express Augusta North, responded to this review, October 7, 2013
We're pleased to hear that our hotel and staff were able to make your trip to Augusta pleasant and we hope to see you again soon!
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Knoxville, Tennessee
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 21, 2013

Holiday Inn Express hotels are in general very satisfactory locations to stay. This one is no exception. Very comfortable rooms, in a relatively good location with many other hotels in the general area. Breakfast here is a little disappointing and not up to the standard breakfast I find at other HI Express hotels. Specifically missing is gravy each morning which I find at every other HI Express I stay at. Otherwise this hotel meets my standards.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express Augusta North, responded to this review, September 30, 2013
Thank you for staying with us and for taking the time to let us know what you thought about our hotel. We appreciate you letting us know your concerns with breakfast, we have made management aware so that your breakfast is perfect during your next stay.
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Vernon Hills, Illinois
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2013

The hotel is expensive. Stayed three weeks and the room price went up to $170.00 (incl. taxes) for certain nights. The prices ranged from $105.00 to that $170.00. Thre is really nothing happening in this area. I did not eat breakfast often but when I did, there was no gravy like the other locations have. I was told they only serve gravy on Mondays!?
There is also no "Happy Hour", unlike other locations.I did have a good time nest door at the Mexican restaurant. Great stuff!
The hotel is very clean and quiet, conveniently located close to the I 20.
Your regular restaurants and strip malls are only minutes away.
I had a good time, but will probably not go back. There are muiltiple (much cheaper) places in the area.

Room Tip: Laundry on second floor. Stay away from room 212.
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express Augusta North, responded to this review, August 26, 2013
We're sorry to hear that you were not completely satisfied with your stay. We use all comments and suggestions to improve our hotel so we appreciate your honest feedback. We are always making changes and improvements and we hope that you'll give us another chance the next time you're in the area.
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Augusta, Georgia
Top Contributor
77 reviews 77 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 13, 2013

This hotel is clean friendly and well maintained. The breakfast is typical and plentiful of the HI Express line. The hotel property is bordered by other hotels and restaurants, very close to I20 and Washington Road. Everything you could imagine is just a few minutes away. Parking is abundant and well lit. Internet service is free and paid depending on how fast you want. The free internet was good enough to stream some movies but had some freezing. Overall a very nice hotel worthy of a second visit.

Room Tip: Handicapped room on the third floor is huge.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express Augusta North, responded to this review, August 14, 2013
We're glad to hear that our location was perfect for you and that overall your stay was everything you had hoped! We look forward to seeing you again the next time you're in Augusta.
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Georgia
Top Contributor
79 reviews 79 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 9, 2013

This is your standard safe clean and convient HIE. Plenty of room and easy parking. Good free breakfast and free WIFI. One minor issue is that this closet is a little small and is stuck behind the mirrior. I also thought that the price for a HIE was a little high (and it is not even Master's Week.) I would probably stay there again.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Holiday Inn Express Augusta North, responded to this review, August 14, 2013
Thank you for staying with us and for taking the time to let us know how your stay went! We're pleased to hear that for the most part you enjoyed your stay with us, and we do apologize that the closets are not a bit bigger. We hope this will not keep you from coming back to visit us again soon :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Augusta North

Address: 1073 Stevens Creek Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Augusta North 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Let us welcome you to the brand new Holiday Inn Express Augusta North hotel just off of I-20 and Washington Road near downtown Augusta. Whether visiting for business or leisure our hospitality is appealing. Our Augusta hotel offers relaxing rooms featuring stylish decor & amenities, including wired/wireless HSIA, 32 inch HDTV & plush triple sheeted bedding. Our Holiday Inn Express Augusta North hotel is your home away from home. ... more   less 
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Also Known As:
Holiday Inn Express Augusta North Hotel Augusta

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