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“Excellent Stay” 5 of 5 stars
Review of Holiday Inn Express Augusta North

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Holiday Inn Express Augusta North
2.5 of 5 Hotel   |   1073 Stevens Creek Road, Augusta, GA 30907   |  
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Ranked #21 of 80 Hotels in Augusta
Valdosta, Georgia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed July 2, 2012

I stayed here for two nights checking in 06/30/2012. Very clean and quiet hotel and convienent to I-20 and local restaurants. The staff is very friendly and they always greet you with a hello. The breakfast bar is very good and plenty of food. Only complaint is that the water drained very slow while taking a shower. However I will stay here the next tome I'm in Augusta.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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103 reviews from our community

Traveler rating
    34
    43
    16
    6
    4
See reviews for
27
11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Saint Louis, Missouri
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 24, 2012

The hotel is located in a grouping of other major hotel chains. It looked very nice on the outside, was well lit making it easy to find. Check in was easy and no frills. The room was very nice clean and updated. This is the minimum I've come to expect from a Holiday Inn.

Location wise, it's off a strip of road that seems to have all the chain restaurants and some local places, gas stations, quick shops and other commercial business. I was told there was no sidewalk on this major road which would have been nice to walk/run along but no fault of the hotels. I was there for work and just needed to head down the road about a mile. I was told the golf course was just a bit past that, so if you there for golf I would think the location would be great. Location wise the area is lacking culture but I think works for most reasons to be Augusta.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, TN
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 4, 2012

We stay one night at this property and absolutely loved it!! The staff were friendly and attentive to our needs. The rooms were clean and comfortable. The area was really nice.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basking Ridge, New Jersey
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2012

I stayed for one night while visiting the Augusta National Golf Course. The hotel is in great shape and the front desk person was exceptional. He greeted me and confirmed my priority Club membership. He also noted that my priority club preference was a King bed but I asked for 2 queens. Great that he picked this up. I did stick with the 2 queens this time. He also asked if I would like a water and chips since I just got in and had not eaten yet. The room was clean and spacious. I left early at 5:45 am and the breakfast person was setting up. Although breakfast was at 6:30 she welcomed me to take something for the road. Overall these folks were awesome and as in the past, I will stay here again.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Top Contributor
59 reviews 59 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 4, 2012

Visited one night, easy on/off from I-20, standard HI Express. Clean and well kept. Major complaint were the paper thin walls, resulting in being awaken at 3AM by the neighbor with a blaring TV. After complaining to the night manager, a security officer was sent up, resulting in knocking on the door from the officer as well as the phone ringing trying to get the neighbor to turn down the set, but to no avail. The TV stayed on until at least 5:00 in the morning. After complaining to the morning manager, about needing an adjustment to my rate for the disruption, I was told that a Supervisor would call me to discuss. Unfortunately that call never came. Very disappointing, at least they could be more receptive to customer complaints.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Augusta North, responded to this review, June 17, 2012
Dear bhawknine,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 16, 2012

We were there last week for 3 nites. My wife, me, daughter and 2 grandkids. Everything was great! The rooms and whole place was very clean and comfortable.

The staff was very friendly, everyone said hi and good morning!

Breakfast was fantastic. The girl that runs this did an outstanding job!. Sausage gravy and biscuits one morning were great. Cinnamon buns every morning for me. Excellent

Grandkids loved the pool!

I'll be back when we visit family again. This place gets 5 stars in my book!! Great job guys!!!

Room Tip: We stayed on the 2nd floor and it was perfect. Very quiet, rooms were good size and beds very comfor...
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millen, Georgia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 9, 2012

I try to stay at Holiday Inn because of the nice rooms and cleanliness. I was not disappointed here. The room was very clean and the staff was extrememly helpful. I have trouble walking and have to use a cane to ensure my safety and they saw to it that I had a downstaris room. They even went as far as getting ice for me. The courteous staff made this stay very enjoyable. They called after I has sufficent time to get settled int he room to make sure everything was to my liking. The inside pool is an added plus.

  • Stayed December 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Augusta North

Address: 1073 Stevens Creek Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 80 Hotels in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Augusta North 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Let us welcome you to the brand new Holiday Inn Express Augusta North hotel just off of I-20 and Washington Road near downtown Augusta. Whether visiting for business or leisure our hospitality is appealing. Our Augusta hotel offers relaxing rooms featuring stylish decor & amenities, including wired/wireless HSIA, 32 inch HDTV & plush triple sheeted bedding. Our Holiday Inn Express Augusta North hotel is your home away from home. ... more   less 
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Also Known As:
Holiday Inn Express Augusta North Hotel Augusta

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