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“Will move my business. K.Parker/Diversey” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   2911 Riverwest Drive, Augusta, GA 30907   |  
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Ranked #3 of 80 Hotels in Augusta
dawsonville
1 review
“Will move my business. K.Parker/Diversey”
5 of 5 stars Reviewed October 25, 2012

Will stay at this property when in Augusta. First time but not last. Employees very professional and friendly(GM Kelsey & Mallory). Rooms big and CLEAN. Location is next to I-20 and easy to access.
Usually stay at different property but not anymore.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelseyL, General Manager at Comfort Suites, responded to this review, October 26, 2012
We are humbled by your great comments and your views of Comfort Suites. Thank you for these wonderful comments and for taking the time to share this valuable feedback of Comfort Suites with TripAdvisor.. We are grateful for your wonderful feedback about our rooms and outstanding team, we strive to ensure our guests feels right at home with us and we are so pleased you found our team, service and rooms to be accommodating. I hope you will continue to allow my colleagues and I the opportunity to create an incredible Hotel stay for you in Comfort Suites in the future. The team at this hotel has found the goal service and wonderful outlook and dedication to deliver excellence, thank you for noticing their efforts. I know all my colleagues join me in looking forward to welcoming you back again.


Sincerly,
Kelsey Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Nahsville TN
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 22, 2012

Had to make an unexpected trip to Augusta, GA and randomly selected the Comfort Suites off 1-20 before one crosses the state line in South Carolina ( River Watch exit).

Great choice! We were checked in by jleftrga579. She was warm and welcoming which was a relief after a 7 hour drive from Nashville.

The two morings were made more enjoyable because of Cindy. She checked with all the guests as they dined and kept the conversation friendly and warm. What a wonderful comination. Everything was spotless - which i loved.

As we checked out the clerk - Julie Mallory - thanked us for chosing the Comfort Suites and wished us safe return journey. While it may seem that this is jsut par for the course (this is the home of the Masters), it did not feel rehearsed or insincere. It felt like real. What more can you ask for in a unexpected road trip?

I highly recommend you stay here. The staff and services were great.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelseyL, General Manager at Comfort Suites, responded to this review, October 24, 2012
We are humbled by your great comments and your views of the Comfort Suites. Thank you for these wonderful comments and for taking the time to share this valuable feedback on our Comfort Suites with TripAdvisor.. We are grateful for your wonderful feedback about our rooms and outstanding team, we strive to ensure our guests feels right at home with us and we are so pleased you found our team, food, service and rooms to be accommodating. I hope you will continue to allow my colleagues and I the opportunity to create an incredible hotel stay for you in our Comfort Suites in the future.

“Putting on the same jerseys doesn’t make a team. You’re still just a collection of individuals until you find a common goal.” The team at this hotel has found the goal service and wonderful outlook and dedication to deliver excellence, thank you for noticing their efforts. I know all my colleagues join me in looking forward to welcoming you back again.


Sincerly,
Kelsey Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 12, 2012

I have stayed at this location 6 times and will continue to make this my home away from home. It's clean, spacious and the people are well manored. They have a great attitude, are responsive to my needs and are always smiling. The GM Kelsey is always asking what can be done to make my stay more enjoyable; Cindy in the breakfast room is the best! Mallory always has a smile on her face; Keisna (relatively new, but seemed as though she knew her way around) recently helped me upgrade my room; Julie is very polite and always looking to help.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelseyL, General Manager at Comfort Suites, responded to this review, October 19, 2012
Thank you for these wonderful comments and for taking the time to share this valuable feedback on our Comfort Suites with TripAdvisor readers who, like us, rely so much on valuable feedback such as yours. We are pleased to hear you enjoyed your stay and felt welcomed by our staff. All of us, in every department, strive to ensure our guests feel right at home with us and we are so glad you found your room to be comfortable and pleasant. We hope that you will stay with us again next time you are in Augusta. I would like to emphasis that we endeavor to ensure every guest of our hotel receives an everlasting impression. I hope you will allow my colleagues and I at the Comfort Suites, more opportunity’s to create great experience for you in the near future. The team, at this hotel, has the most wonderful attitude and commitment to great service, thank you for noticing their efforts.

Sincerly,
Kelsey Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
79 reviews 79 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 10, 2012

Traveling from Texas to Virginia we made our second night stop at this hotel in Augusta. The comfort suites is right off of I-20 E. we had great rooms and the staff was extremely helpful. Everything we did on this trip through was great.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelseyL, General Manager at Comfort Suites, responded to this review, October 11, 2012
Thank you for taking the time to express your observations. My Colleague and I are delighted to hear that you found our team to be helpful and friendly—that is wonderful. My colleagues and I trust “Excellence is doing ordinary things extraordinarily well.” We appreciate your feedback as this truly allows our team to see a perspective from our guests view and that makes us better in the long run . Hopefully you will continue to return and enjoy the continued progress that will always exceed your expectations. My colleagues and I thrilled that we have gained you as a loyal guest we look forward to having you back.


Sincerly,
Kelsey Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 7, 2012

The hotel was very nice and the staff were great, it was an easy no fuss process!

The room was big and very clean, bathroom was great.

Breakfast was nice, lots of choices, with hot breakfast options.

Not much to write about because everything was wonderful! no complaints, great price, not much more you could want!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelseyL, General Manager at Comfort Suites, responded to this review, October 8, 2012
Thank you for taking the time to share feedback with Tripadvisor about your stay at our Comfort Suites Augusta, GA. Great score, thank you. We are thrilled that you enjoyed the accommodations and the service from our staff. Hearing feedback from our guests is one of the many reasons our team members continue to improve and are so full of pride to be a part of the Comfort Suites. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” I strongly believe that our team has the burning desire to be successful. Thank you for your feedback. Please let us know if you need assistance with future reservations. Have a pleasant and wonderful week.


Sincerly,
Kelsey Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newnan, Georgia
1 review
5 of 5 stars Reviewed September 18, 2012

We recently had a wedding in Augusta, GA and the Comfort Suites accomodated 23 room for our out of town families and guest. The front service desk staff (Kelsey Long, Mallory Coody, and Tonya Dockins) were very pleasant, helpful and even tried to get us all on the same floor. It was nice to be able to use the lobby and TV rooom to visit with family and friends when we got back to the hotel after the wedding. We liked having access to a microwave and refrigerator in the room. The lady cooking food for the continental breakfast was very accomodating also. Thank you for an enjoyable visit.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelseyL, General Manager at Comfort Suites, responded to this review, October 5, 2012
Thank you for your thoughtful review! We are pleased to hear you enjoyed your stay and felt welcomed by our staff. We strive to ensure our guests feel right at home with us and we are so glad you found your room to be comfortable and pleasant. We hope that you will stay with us again next time you are in Augusta. Thank you for taking the time to share this valuable feedback on our hotel with TripAdvisor. I am appreciative for your fantastic response. I would like to emphasis that we endeavor to ensure every guest of our hotel and our restaurant leaves with a positive, lasting impression. I hope you will allow my colleagues and I at the Comfort Suites of Augusta, Georgia more opportunity’s to create great experience for you in the near future. The team at this hotel has the most wonderful attitude and commitment to great service, thank you for noticing their efforts. Thank you again for taking the time to share this valuable feedback. We would love to welcome you back again soon, have great week.

Sincerely,
Kelsey Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, South Carolina
1 review
4 of 5 stars Reviewed September 4, 2012

My stay was pleasant, the rooms were clean an the beds were comfortable. Mallory at the frontdesk was very helpful, an also the room attendant chevone was very helpful and prompt with getting me the extra admenities i required. The breakfast was'nt all that great but then again im a picky eater., over all *GREAT STAY*

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KelseyL, General Manager at Comfort Suites, responded to this review, October 24, 2012
Thank you for these wonderful comments and for taking the time to share this valuable feedback on our hotel with TripAdvisor. We are grateful for your wonderful response about the Comfort Suites. We are thrilled to hear you enjoyed your stay with our team, and felt welcomed by the staff especially the front office team, what a great team, and thank you for noticing their efforts. We really appreciate all the nice comments and will be sure to share this with my colleagues. “Excellence is the unlimited ability to improve the quality of what you have to offer”. All the departments and every individual in this hotel have the most wonderful attitude and commitment to excellence. Thank you for staying with us.

Sincerly,
Kelsey Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 2911 Riverwest Drive, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 80 Hotels in Augusta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Conveniently located on Interstate 20, the Comfort Suites® hotel is less than three miles away from the Augusta National Golf Club, home of the Masters Tournament. This Augusta, GA hotel is also minutes away from local points of interest like the James Brown Arena, the Augusta-Richmond County Civic Center and Augusta State University.Nestled beside the Savannah River, the Augusta Riverwalk and downtown historic Augusta are both less than four miles from the hotel. These areas offer a variety of sightseeing opportunities, museums, numerous entertainment options, specialty shops and unique eateries.Guests of this Augusta, GA hotel are invited to enjoy amenities and features including:•Free wireless high-speed Internet access•Free local calls•Seasonal outdoor pool and sundeck•Fitness center and saunaYour Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.Business travelers will appreciate conveniences like free weekday newspapers, a public computer with Internet access, and copy and fax services. Our banquet and meeting rooms can accommodate most business or social functions.All of our spacious guest rooms have microwaves, refrigerators, curved shower rods, hair dryers, flat-screen televisions,spacious work desks, pillow-top mattresses, sofa sleepers, irons, ironing boards and cable television. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms.For added guest convenience, we offer free parking that can accommodate most cars, trucks and buses. Coin-operated laundry facility is available.Whether your travels bring you to breathtaking Augusta for business or pleasure, make the Comfort Suites hotel your home away from home. Our ideal location, countless amenities and friendly staff await you. ... more   less 
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