Stayed here over 2 week period and was okay until my daughter was in a bathtub full of yellow water-called the front desk and was told there had been a watermain break earlier that day and to get her out and to not drink the water..this after refilling water bottle all day and showering myself-Thanks for the heads up Best Western!! Anyways, I had to stay another day and thought this had been an isolated incident. I moved to another room and woke up the next morning with scratches on my back. I looked in the bed and found out that the fitted sheet was missing and I had slept on the mattress pad...which had numerous cigarette burns a giant yellow stain and various other stains I was afraid to look at too closely. When I went to make coffee I found the old filter from whomever used it last still in the pot with mold beginning to grow on top. The front dest sent over the housekeeper who picked up the filter and checked the bed and was visibly shocked by the absence of the sheet and the obvious filth on the pad. She apologized and asked if I checked the other bed I said no because I was alone that night, She checked and then asked me over to show me the hairs underneathe the pillows and the stain on the sheet and said the housekeeper in question would be written up. She then cleaned the room quickly and efficiently and was only embarassed when the new blanket she was putting on had ground in red stains that the wash couldn't remove. I quickly took out my cell and took pictures to show the manager how dirty the room was. The front desk only called me once and offered me a coupon rate and thats all-I never wanted a discount nor anything else I just wanted them to come see the room to call me personally and apologize, but all I got was the night person and an offer for $10 off. I'm insulted by such an offer. My daughter goes to school in this town and her sorority has many family functions that involves staying in town overnight. I will make sure they all know about my experience and to warn them that this is the kind of place that you see exposed on the news...yes it was that Nasty!







Value
Rooms
Location
Check in / front desk
Cleanliness




