Myself and a colleague arrived at the hotel after 10pm to find that they had our reservation dates wrong and were expecting us the day before and so without contacting us to see if we were still coming (after charging our card for the lost night) they sold our room. We were left with no reservation. The front desk staff had no clue how to handle this situation and looked completly lost it was not until I met their 'leader' the 'manager' that I understood why. Terrible customer service. Telling us there was ONE room then saying there were two people that may not show so they might have TWO rooms.. then when one person did show that would have left them with TWO rooms but suddenly none were available.
When we asked to make a telephone call they were unable to get the phone to work??? When using a staffs cell phone the call went through???
After all was said and done we ended up at Holiday Inn Express and it was much much cleaner, far more traffic and WAY better customer service. We took it as a blessing afterall.
Crowne Plaza San Pedro Sula needs a good cleaning and upgrade as well as simple customer service training at the front desk.
For any other travel we conduct in San Pedro Sula we will stay elsewhere.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel San Pedro Sula. Our hotel has king size and double bedrooms, and a presidential suite, 2 phone lines per room, plus extension in bathroom, 25 TV with remote control,32' LCD TV in Executive Floors, Ipod dock station in Executive floors, coffeemaker, iron and ironing board, safety box, vanity mirror and hairdryer in each room. Radio Cd Player wake-up clock, desk in each room with data port and Free Wireless Internet connection, satellite TV with Cinemax, HBO, HBO signature, HBO plus, CNN, Univision, ESPN, CBS. Restaurante 'Rio de Piedras' open daily. ATMOSFERA lounge and bar , 6 meeting rooms from 15 to 250 persons. Beauty salon,Casino, tourism tours and information desk. Business center.Wireless Internet in Bar, Restaurant, Pool, Gym, Lobby, Bussines Center and Executive Lounge. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza San Pedro Sula Hotel San Pedro Sula