When my Family and I go to San Pedro Sula we usually stay at the Intercontinental Hotel or Holiday Inn Express. We wanted to try something different and Los Zorzales seemed like a cozy and hospitable place. Unfortunately, upon arriving this idea vanished completely. I had made the reservation three days prior and when I arrived the hostess with a rude tone told us that there was a room in our name without the specifications we asked for. I specifically asked for a two double bed bedroom and this was confirmed, but the lady kept saying it wasn't confirmed and that it was somehow our fault. She kept blaming us and failed to provide any solution to the mistake the staff had made. We were all tired after a long trip and were left without a hotel room whatsoever. The incompetence of the staff was extremely dissatisfactory. Fortunately we found a room elsewhere because we are frequent clients in the Holiday Inn Express.
By the way the bathroom in the lobby was filthy there wasn't even toilet paper.