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“Nice hotel, but poor customer service” 4 of 5 stars
Review of Lost Paradise Inn

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Lost Paradise Inn
Carretera Pavimentada Ppal. West End, Honduras   |  
Hotel amenities
Ranked #7 of 30 Roatan B&B and Inns
San Salvador, El Salvador
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Nice hotel, but poor customer service”
4 of 5 stars Reviewed August 9, 2012

This hotel is a beachfront hotel, divided by cabins. Some of them are in front of the beautiful beach of West End, but the other, unfortunately mine, was across the street, inside ground and 2 min away from the beach. That was the worst of them. No outdoor light on the cabin, the shower was broken and you can barely take a shower with a little bit of water, A/C was just in one temperature (we couldn't regulate it), and we were a family of 5 adults and 2 children, that's why (they said) they put us together in 2 beds and ONE MATRESS on the floor. We paid equally than other people in the same tour and we felt like discrimination about that. They don't have a restaurant or cafeteria, maybe they have room service, but no one to serve you a cocktail or a plate of fries, just 2 nice people that helps you with some issues. Besides that, the location is awesome, (except for the mosquitoes and ants), but you actually can snorkel on the beach, the moment you enter on the sand you can see through the clear water a lot of fishes, sea urchins, even corals. The hotel has a pier where a boat can pick you up to take a ride for just $5 per person. Well, we haven't spend so much time at the hotel that's why I prefer not to complain about the cabin we stayed on, ad also, Lost Paradise has an excellent location, even if it is at West End, cause the noise of the nightlife of Roatán couldn't be heard from the rooms and the family can sleep very well. And, oh! You can't miss the sunset, from the private beach of this hotel you can watch it PERFECT!

Room Tip: Choose the beachfront cabins, they have a dock where you can sit and watch the sunset.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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61 reviews from our community

Traveler rating
    37
    18
    3
    1
    2
See reviews for
14
29
3
Business
0
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Henderson, Kentucky, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2012

We stayed five nights at Lost Paradise and found the accommodations quite charming. According to several ex-patriots that we met on the island Lost Paradise was one of the first resorts on the island. It is owned by a local family and Mr. Santiago met us himself and helped us with the luggage. We had the Pisces bungalow right on the sea. It was a wonderful place to watch the sun set. The resort is located right at the end of the main strip of the West End. There is an open air restaurant and bar next door and you will hear the music late into the night later in the week. This is a no frills place where you can enjoy the water and the night life of the west end. The setting is beautiful and the staff could not have been nicer. One word of caution, we left our beach shoes on the porch overnight to dry and they were gone the next morning. We found Roatan to be very safe and we got a little to comfortable toward the end of our two week stay. Overall it was a great visit.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 18, 2012

The Lost Paradise Inn has a lovely location right on the water. There are private cabins on the beach and a dock that overlooks the water. Our water taxis dropped us off right in front. The staff was very accommodating and helpful. The rooms were clean, cool and adequate. Overall, we had a very good experience and I would recommend Lost Paradise Inn to others.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nanaimo
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 15, 2012

location was excellent. staff was friendly and helpful. bungalows had a/c and a fridge and the mattress was decent. no hot water though, but not really required. would stay there again.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brunswick
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2012

We spent the last week of our vacation in the West End in these cabanas on the beach at Lost Paradise Inn. We loved the location and the arrangement of these cabanas, providing privacy and great waterviews. We enjoyed having our breakfast on the patio and watching the boats go by. This is a family run business and they will try to accommodate any requests. Yes the barking dogs on the street at night did wake me. I just closed the windows and turned the air conditioner on. The units have such good air flow you seldom require the air conditioner with the fan and breezes off the ocean.

Room Tip: Try to get a cabana closer to the water and away from the road.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roatan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 8, 2012

I love these awesome waterfront cabins. This is just what you are looking for if you are going on a vacation with your children. Great restaurants near by and great service. The cabins are just beautiful! And they have A/C and hot water! I will so go back!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Utila, Honduras
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 2, 2011

It's a great place to stay with two kids. We've stayed there several times. Just ask for a cabin closer to the water because there is one IRRITATING dog that barks all night by the road!

Room Tip: Away from the road due to the bloody dogs barking at night.
See more room tips
  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lost Paradise Inn

Address: Carretera Pavimentada Ppal. West End, Honduras
Location: Honduras > Bay Islands > Roatan
Amenities:
Room Service
Hotel Style:
Ranked #7 of 30 B&Bs / Inns in Roatan
Price Range (Based on Average Rates): $$
Number of rooms: 18
Reservation Options:
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Also Known As:
Lost Paradise Hotel Roatan
Lost Paradise Inn Roatan, Honduras - Bay Islands

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