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“Perfect Wedding-Great Week” 4 of 5 stars
Review of Media Luna Resort & Spa

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Media Luna Resort & Spa
3.5 of 5 Resort   |   Media Luna, IB3100, Honduras   |  
Hotel amenities
Ranked #33 of 42 Hotels in Roatan
Toronto
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
57 helpful votes 57 helpful votes
“Perfect Wedding-Great Week”
4 of 5 stars Reviewed April 26, 2012

Our family & friends just spent a fantastic week at Media Luna.
Our daughter and son-in-law had a magical wedding, set in idyllic surroundings.
From the sound of the steel pans to the pineapple punch, the delicious coconut shrimp to the chocolate mousse, the champagne toasts to dancing on the decks ... the evening was perfect.

I think the marketing of Media Luna by Sunwing is the issue at hand.

We had been to Media Luna in January and noticed improvement are being implemented.
Management is listening to the comments of their guests and acting on them.
We mingled with the Italian guests during our stay as did they with us.
All in all we had a fabulous week enjoying deep-sea fishing, snorkelling, exploring the island, zip-lining, shopping, scuba diving and a seafood lunch at a local seaside restaurant.
We are both travellers & vacationers and found this past week satisfied our tastes for both.
We were fortunate to spend the week with a terrific group, composed of family & friends ... it was truly memorable.

Room Tip: 135-151 inclusive Beautiful views
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Toronto
1 review
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed April 17, 2012

I just want to begin by saying that I LOVE the island of Roatan. I am a Canadian who has now lived in Honduras for the past 2 years (on the mainland) and like to spend most of my long weekends and holidays on the island (have stayed on the island a total of 9 times). During my most recent trip I stayed at the Media Luna with a girlfriend. Like most people have said, the rooms are gorgeous and the grounds are alright but thats where the positive ends. I have never written a negative review and have enjoyed the other hotels I have styed at greatly. However I could not help but write a review after this joke of a holiday, so here goes....

1) Sunwing advertises this resort as 18+, this is simply false advertising. The moment we arrived I was shocked to see children EVERYWHERE, seemed more like a Chucky Cheese than an adults resort. The hotel's main client is an Italian Charter company, so 99 percent of the resort (literally) is filled with Italian families.

2 The location of this resort is good if you are looking to be completely isolated with no real chance to see the island (atleast affordably. The resort is on a part of the island which is very far from where all the attractions and fun are.If you want to go into town for dinner or go to the nice beach (West Bay) you will be paying an arm and a leg. Other hotels are nicer and way better locations.....try the Mayan Princess or Infinity Bay. Even the oldest people at the resort were saying that 3 days was enough at this place because of the extreme isolation. The island is too beautiful to be tucked away so far from all the island has to offer.

3 I have been to many 'all-inclusive' resorts, this resort does just the bare minimum to call it an "all-inclusive". For example, drinks are served in tiny plastic shot glasses (not an exageration) we asked if we could have our own cups filled that we brought and were told that it was impossible. So the whole time we were at the resort we were forced to make a silly amount of trips back and forth from the bar (whoch is quite far from the pool and ocean). We were only allowed one drink at a time, so there was no getting drinks for another people hahah

4 I understand that when you stay at an all-inclusived the food is never going to be 5 star or even 3 star most of the time. However I have NEVER experienced a hotel that offered the quality of food this resort did with a straight face. The chef and resort should be absolutely ashamed. We were literally served rolled up bologna for breakest and lunch...ohhh and cut up peices of hot dog weiner (everyday!!!!!!!!!). It seemed to me that I saw the same dishes re-served over entire stay. The food was just plain offensive!

5 Our Sunwing representives were absolutely rediculous. I have never seen such unprofessional behaviour and lack of competence.......... Not going into details but Patrick was an absolute joke. When we contacted him to discuss some of our concerns he told us he would call back After a coupld hours of waiting we called back to find that he had turned his phone off hahaha

6 After 10-11ish the resort is absolutely dead, and with it being so isolated this can sometimes make you been stranded and trapped if you dont feel like going to bed with all the Blue-Hairds haha

In short, Ilove Roatan and will continue to go back, but NEVER again to this pathetic resort!

GET YOUR ACT TOGETHER

Room Tip: Get a room at another hotel.......
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  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Pedro Sula, Honduras
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 9, 2012

This hotel is gorgeous. The rooms are fantastic and even though the surrounding grounds are beautiful and you want to be out enjoying the sun, the room is so wonderful you will find you also want to lounge in there as well. The showers are spectacular with a window to look out at the beautiful ocean while you shower. The attention to detail in the room is amazing. The grounds are well maintained with lovely tropical flowers everywhere. The beach is nice with sandy spots to swim in. There are kayaks available to use for free. The lounging furniture around the pools was very comfortable esepcially the outside beds.
The staff at the resort are kind and helpful. The entertainment staff were always friendly as well as all the bar and restaurant staff.
Where it goes downhill is the food. It was TERRIBLE. Rolled up lunch meat and mini hot dogs are not acceptable ever, let alone 3 times a day. The food had NO flavour. I have never been so disappointed in food in a resort ever. Bland potatoes, bland meat, or lunch meat. Pasta every night with what seemed a tin of canned tomatoes as sauce. Pizza as snack with no sauce. This chef is supposed to be from Italy, I don't think he's ever tasted good food a day in his life. This resort is so secluded that you can't really leave to find something else to eat. I would not stay here again on account of the food. We were there for 5 days and that was more than enough eating that bland food. There were a number of guests sharing the same complaint around the pool. It's disappointing that instead of enjoying the beautiful surroundings people felt too bloated to enjoy themselves from all the bland pasta. Sometimes there was iceburg lettuce, but then no dressing. UGH. This resort needs to get their act together about their food.
Also, be aware that this resort is supposed to be 18 and over. That is not the case. The Italian operaters sell the resort to families so it was FILLED with kids taking over the pool. There are a lot of Italians that visit this resort so many of the shows are in Italian.
I also have to mention that the Sunwing reps were quite incompetent and unprofessional. They both had meltdowns either in front of us or on the phone. Promised us an extra night at a certain price and then could not follow through with that promise. When they told us to stay in the lobby and they would call us back they did not return our calls and actually TURNED OFF THEIR PHONE. Leaving us to spend 2.5 hours sitting in the lobby before we could make other arrangements.

Room Tip: All rooms are gorgeous, but the best view would be in the 140's. You have the view of the ocean...
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed March 19, 2012

We booked an ocean front suite here for the week of March 12-19 through ITravel2000. It is a Sunwing Vacation out of Toronto and we were both really looking forward to it as its a relatively new property with a lot of what we like in a resort. At least on Paper. I honestly debated not writing a review at all, but ours have been well received and I wanted to make sure people flying into here know what they could possibly be getting into.

We landed at the airport and were met immediately by the Sunwing rep who told us that "Yes our room was still available at the Luna but we likely wouldn't want to go." Needless to say we asked why is that. They stated that a big Italian charter had booked the rest of the resort and that for this week we would be the only English speaking people there. Also that the charter families had brought all their kids numbering in the "Many"

we didn't really have an issue being the only English speaking people there as it was the nature features of the resort that were appealing to us as a getaway from EVERYONE. However the rep went onto say that because this was a charter, all activities, meals and programs the hotel would be offering would be more then likely to exclude us. Coupled with the large families it seemed like we had walked into a nightmare vacation.

I will honestly say that Sunwing put us up in a fairly nice place for the week, which will be in a review I write later tonight or tomorrow, but it was a 3 star property and needless to say we didn't get the vacation we wanted.

I caution people booking the media Luna, You may not even get to see it, yet alone enjoy it so I honestly believe it is buyer beware with this property. No 4+ star hotel would allow a charter company to destroy the vacation of some guests by changing their policies and rules to the detriment of other people.

This is my two cents and its coming from as honest a place as I can.

Those reading this review to learn a bout Roatan. See my other review if its up. The island is fantastic, the people great and the diving top notch. We loved the island but hated that we didnt get the vacation we dropped the money on.

regards

  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 18, 2012

Beautiful resort and rooms. Shame about the rest.

Worst food I have had in any all inclusive and I have been to at least 20 different resorts. Definitely could not recommend this resort to anyone due to the poor quality of food (made Cuban resort food look like fine dining). If you missed the 2 hrs located for each meal, you where out of luck getting any other food.

Dive boat not reliable (broke down once and ladder fell off and remained unsafe after repair). Same boat crashed into reef after engine quit. Captain on our boat was not capable. Left us drifting in high waves for at least 25 minutes (did not check his surroundings) although most of us used surface signal devices. Did not throw us tag line so we could get back in boat safely due to strong winds
.
Liquor substandard (they wanted us to pay for regular brands) Only one bar opened at a time and glasses where no more than 6 oz. Night life & bar closed at 11:00pm (just when party got going).

Definitely not a 4 star resort (21/2 at most).

No fresh juice in morning. No one serves coffee or juice (even low rated resort come around and fill your coffee)

My impression is that the owner does not spend the money to buy fresh ingredients, vegetable, or proper meat cuts (serves us beef tail, pork flank, and other meat scraps). Seafood was overcooked. The pasta sauce skimped on seafood or meat and non meat sauces did not use fresh vegetables. Either they are having financial problems or do not care. Definitely did not expect such the poor food quality from Italian owned and operated resort.

Someone at Sunquest should check out the resort before rating as a 41/2 star.

  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed March 3, 2012

We were extremely disappointed with the 4.5 star hotel the Media Luna. The resort has great potential but is NOT a 4.5 star resort as listed in the Sunwing brochure. I would rate this hotel as a 3 star maximum. I`ve been to 3 star resorts in Cuba and this hotel is not up to Cuba`s 3 star standard. We spoke with our Sunwing rep at the resort and expressed our sincere disappointment with the Media Luna. She would pass on our comments and concerns to the Sunwing head office in Canada. She said she receives many complaints about the Media Luna.

Room and Property-
The property was nicely landscaped and the room was quite nice. We enjoyed the large deck with 2 chairs. Sunwing brochure mentions lounge chairs but only had directors chairs. Not good for laying out. Only 1 bath towel was provided per person per day.
No telephones in rooms, had to walk to the lobby every time we needed something or had a question.....unacceptable for a 4.5 star property. There was NO turndown service in the evenings or no towel replacements during the day. The bed linens were not changed during our week. Upon arrival they supplied each of us with a 500 ml bottle of water with directions that if we wanted to refill it, we had to walk to the lobby to refill it each time. Is this the service of a 4.5 star resort.

Food-
The hotel offered buffets for breakfast, lunch and dinner. Breakfast was the best meal of the day with wonderful omelettes made to order. The lunches and dinners were boring, repetitive and many times uneatable. We were in a place where fresh fish could be caught right off the beach. The fish offered was disgusting and we couldn`t stand eating the overcooked fish FULL of bones. Same trays of fish served daily at lunch and dinner. Fresh fruit was great. There was a salad bar with basic salad ingredients. Many mixed salads were a tray of slop with chopped fish. Meat choices were slim and limited. We had turkey one evening that was very good and chicken 3 times that was quite tasty. The balance of the meals were difficult to find something that looked appétizing. There was always fresh fruit available for dessert. Small pieces of cake were offered that were tasteless and watery. One day they offered chocolate brownies.....I thought there was going to be a fist fight who would get the last piece. The brownies were the only dessert in 7 days that we enjoyed. No ice cream at all. They had en espresso machine but it was only open after breakfast and after dinner service. Never understood why it wasn`t open during breakfast service. Resort staff were allowed to eat at the same time as the guests. They would run out of food often, so why is the staff allowed to eat with the guests. Many of the Italian staff were rude and would push in front of you to get their food first. We met many kind and friendly Italians guests during our week. I've never stayed at a 4.5 star resort where the staff are allowed to help themselves to the buffet at the same time as the guests.

Bar-
There was only 1 bar available at the hotel. VERY limited choices in the ``all inclusive`` selection. Vodka, Rum, tequilla and beer. Mixes were limited to fruit juices, cola and sprite. That`s it. Bar opens late. No wine available at lunch or during the day. Wine only available at dinner and it was self serve. There was no table service at all at this resort. No after dinner drinks, specialty coffees or liquours available. Drinks were served in mini plastic cups. There were small snacks served during the day, mostly pieces of cold pizza.

Management-
During the 7 days at this resort, management of the property were non existant. The 2 managers we saw, would show up for work wearing cut off denim shorts and flip-flops. Not very classy for a 4.5 star resort.

Staff of resort-
The staff tried very hard to keep all the guests happy and deal with the many complaints from the Sunwing guests regarding the food, the management, the bar service, etc etc. Gerson, the customer service person for Media Luna was very helpful and tried to keep everyone happy. Most of the general staff or entertainers were kind and friendly but desperately needed training in customer service. The staff uniform was a t shirt and that`s it. Many of them worked in bathing suit bottoms and hot pants. They need a dress code badly. This was NOT a 4.5 star resort.

Entertainment-
There was a singer each evening at dinner. He was quite good. Each evening a different show was offered followed by disco DJ till 11 pm. The shows were very amateur and similar to a public school show. One night one of the female managers was in one of the shows. She performed a scene from Moulin Rouge constantly lifting her Can-Can skirt to show off her black bikini panties. Is this acceptable from a manager of a 4.5 star resort.....even in Roatan.

Sunwing flight-
We loved the Sunwing flight and service. The in-flight manager Heather was amazing and a great representative of great customer service. She is a definite asset to the Sunwing flight team.

Would we go back......HELL NO!

Room Tip: We had room 141, great location.
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Ontario
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 2, 2012

My daughter and I spent her reading week, last week, at Media Luna. It was our third dive trip together and so far it was the best. We had stayed at Henry Morgan before, so decided to try someplace else. We knew Media Luna was isolated, but had already "done" West End, zip-lining and some other island exploring, so isolation was not a problem for us. We went for the diving and the diving was excellent. We spent most of the week with Nelson, who the resort brought in from Fantasy Island. Jose, who was on staff was also very good, but did not have as much local knowledge of the underwater life. I agree with most of the other reviewers that while the hotel and grounds are lovely, the food is mediocre at best. We really don't drink, so can't comment on the bar. The resort was not at all crowded and considering that we paid less than we would have at Henry Morgan I felt we got very good value for the money. I am a traveller, more than a vacationer, so maybe my expectations are not quite as high as some people. Since we were diving, we missed the Sunwing briefing and never saw the rep the rest of the week. We did do a fun excursion with the hotel on our last day to the Hole in the Wall restaurant and a mangrove boat tour. Very fun. Media Luna is billed as 18+ and we did see several young teenagers there, but it was no problem for us. If diving's your thing, this is a great place!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Media Luna Resort & Spa

Address: Media Luna, IB3100, Honduras
Location: Honduras > Bay Islands > Roatan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Roatan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Media Luna Resort & Spa 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
The Pearl of the Caribbean… refined, precious, endowed with an innate elegance without the confines of time.Are you searching for a refuge in the pure nature?Do you want an eco-Lodge that respects the natural harmony of the elements?Are you seeking absolute relaxation with personal treatment …To you who want the “luna”… Experience…have found it!! ... more   less 
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Also Known As:
Media Luna Resort And Spa
Media Luna Hotel Roatan
Media Luna Resort & Spa Roatan, Honduras - Bay Islands

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