When we booked our reservations for this hotel, and they required a 50% deposit ahead of time, I was a little wary. Rarely do we find that we get what we pay for here regarding hotels in Central America. Well, this place was no exception and I think we've finally learned our lesson this time. We booked two nights (it's the minimum) and two rooms. One room was for my mother who was visiting for the week, and the other for my husband and myself. On arrival, the hotel looked great. Beautiful gardens, nice looking rooms, a nice pool. However, the reality for us was much different. My mother's room was located at the very top of the property, near the busy road, so all night long she heard trucks honking, etc. NOT very restful. But the worst was the room my husband and I were given. Basically, it wasn't even part of the hotel area. It was settled right in between some other, privately owned vacation houses, and I mean these houses were within just a few feet of each other. It was right on the lake, which seemed cool at first, but then we realized that the people in the house right next to us were not going to be enjoyable to be next to. And, since it's "private" and not part of the hotel, the hotel staff were unwilling to help us out by requesting that they quiet down. They had gotten our money from us, and that's all they cared about. Between having to listen to loud music and loud conversations from the dock and house immediately next to us when we were trying to enjoy the "tranquility" of the lake, and then really bad, really loud (amplified with microphones) karaoke coming from the living room of that same house, until 1am the night before we had to drive home (San Salvador), it was a miserable stay. In addition, there was a boat docked right off our little patio area and kept coming and going all night long, with people talking loudly, etc. and the motor, of course, was loud. The room itself was very dingy, with numerous large spiders we had to get rid of before feeling remotely comfortable. The beds were both really old and in terrible condition (big dips in the center), and everything looked like it needed a paint job. We got the impression that the hotel had only recently acquired this property and threw us into it when we called for a reservation. I'd have rather they'd told us they were full and saved us two miserable days there. The restaurant service was also crummy and the food, terrible. We found much better food in town. Overall, in fact, Santiago Atitlan was not really worth going to. It's a grimy little town with some touristy shops, and that's about all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.