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“Good Place, Good People” 5 of 5 stars
Review of Posada de los Volcanes

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Posada de los Volcanes
Calle Santander 5-51 | Zona 2, Panajachel, Guatemala   |  
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Hotel amenities
Ranked #2 of 29 Hotels in Panajachel
Certificate of Excellence
New York City, New York
Level Contributor
128 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
“Good Place, Good People”
5 of 5 stars Reviewed November 27, 2012

A Guatemalan colleague was of the opinion that “posadas” are nicer than hostels but not as nice a full service hotels. This was my first experience staying in a posada (which roughly translates as “inn”) and having stayed in hostels and hotels over the years, I think my colleague’s observation describes Posada de los Volcanes very well. On the one hand each room had its own private bathroom and color TV, there was free Wi-Fi and a free breakfast. The room was clean with solid fixtures and a comfortable bed. So it was definitely nicer than any hostel I have seen.

But there were none of the amenities you would see in one of the business class hotels back in Guatemala City: no telephone, coffee maker, shampoo, alarm clock, air con, or elevator. That is not a complaint or criticism, it is just the definition of a posada. And I did not need those amenities as I had a local cell phone, a travel alarm clock, a heating coil to make tea and instant coffee in the room, etc. The value for the money was excellent, and like I said, the place was clean and pleasant.

In addition, the location is great – just a five minute walk to either dock. Right across the street are several restaurants and a nice bookstore. The local market is worth visiting (and very tourist free) and it was just a 15 minute walk or $1 and 2 minutes via a tuk-tuk. Lots of resources, lots of options nearby.

The other thing that stands out about Posada de los Volcanes is the service. I contacted the inn by e-mail from the states and the e-mail communications were very prompt and clear and I was able to complete the reservation before I left home. And despite some last minute changes to my itinerary due to work once I got to Guatemala, they were able to take care of me.

When we got there, the service was great – the staff speaks Spanish and English very well. They were able to arrange cars and guides for us for different outings during our stay. And here is the key: I usually do not book cars or tours through hotels because there is usually a significant markup over what you would pay if you just walk down the street to the local tourist agency. Not so at Posada de los Volcanes – we compared prices with the local tour operators and found that there was not much of a “hotel mark-up”. And their drivers and guides were excellent.

The other nice thing was that while the staff offered to help make bookings for us, there was no pressure to do so. A few times my wife and I have had uncomfortable experiences at hotels where the owners gave us the hard sell to use their tour services. Not so at Posada de los Volcanes and that was a relief.

Overall it’s a good place, good location, good service, and good people.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Flat_Planet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 reviews from our community

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London, United Kingdom
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 26, 2012

Clean basic rooms, central and great friendly service. These guys arranged our private transfer from GC, local trips and onward travel efficiently, it was lovely dealing with them. The central location of any place in Pana means some noise but the rooms were fine. The staff were also really nice when i was unwell.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank davofrombr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
123 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed November 23, 2012

This is a great little hotel and the reason for this is they go out of their way to help you with anything and everything. The rooms are basic but clean and all you really need unless you are looking for something spectacular. The location is about a block from the lakefront and you are very close to all the restaurants that Pana has to offer. Oh and the breakfast is outstanding. Try the Tropical fruit breakfast and you will not regret it.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank madtaxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, texas
Level Contributor
167 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 23, 2012

We spent 1 night here; arriving from Guatemala City via Antigua. Got here after dark, and stopped to ask if they had rooms. They did, and negotiated the rate down from Q300 to Q250 excluding breakfast (always worth trying, since they were not full. Rooms on higher floors srateed at Q350). The room was small, but clean and spotless; with small attached bathroom. The owner spoke English, and was very helpful; all the staff were very nice. They recommended a restaurant with Guatemalan marimba music, which also turned out to be great. The hotel is on the main tourist street in Pana, and so is nicely busy. Our room was on the ground floor, and was away from the main street, so was nice and quiet. The Wifi was good, computer available in the lobby for customers to use. Nice lobby. Everything (restauranteurs, lake, lancha/ferries etc are all close by). Recommended

Room Tip: Get room away from the from street, so its quiet. All ground floor rooms are in the back, so quiet...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank alikarim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
229 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
3 of 5 stars Reviewed November 23, 2012 via mobile

I had expected the rooms to be more attractive from the reviews, but regardless, ours was clean with a comfortable bed. The shower had vigorous hot water. Bottled water was provided. Directly outside our door was a balcony with views across the lake. Breakfast was excellent (several choices; we had pancakes) served in a leafy courtyard complete with parrot. Wifi was good but didn't work in our room, which was frustrating; it worked on the balcony though. The hotel owners had excellent communication in making the reservation, and organized shuttles for us from Antigua, then on to Guatemala, with zero fuss. The location is about 150m from the water, and 400m from Calle Principal. A pleasant choice, though not the most luxurious in Panajachel.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ms_scotsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
135 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed October 1, 2012

The hotel is a very good choice for Guatemala standards. It is clean, the staff is welcoming, it is just 500 meters off the lake shore and many food facilities are within 50 meters from it (view of the mountain across the lake is hidden by tall trees). The shower had hot water, Free WiFi reception in the room (signal is better in the balcony outside the room), breakfast is not included. We paid 40 US $ for the night.

Tip: The higher the floor, the better view (limited by tall trees).

Please note the following general tip.

A general tip: Even if you passed the age of 35 and prefer to order before resuming the Guatemala journey, it is recommended to reserve only the room. About transportation, boat tours, guides etc.- it is recommended just to collect informationand to order them only upon or after arrival, since you will probably find better options and lower prices by at least 25% (less). The month of September for exmple is a low season month and we discovered lots of vacanies.
Prepare small notes of US $ (e.g. 10 "1", 5 "5", 3 "10") for the first 24 hours till you will have an opportunity to visit a bank for exchange. It is feasible to pay in US $ but anyway you will get change in local Q currency (about 8 Q to 1 US $).

Room Tip: The higher the floor, the better view (limited by tall trees).
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank marathon308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed September 10, 2012

We seemed to be the only occupants (early September) and we were offered a room on the top floor. The room was lovely and the staff were great, and we enjoyed our two-night stay. The hotel arranged transport to and from our other destinations which was greatly appreciated, this being our first trip to Guatemala. The hotel is situated on the main street and within walking distance to everything. We would recommend it to other travellers.

Room Tip: We would recommend staying on the top floor, with a better view of the volcanoes.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rose244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Posada de los Volcanes

Address: Calle Santander 5-51 | Zona 2, Panajachel, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Hotel Style:
#2 Family Hotel in Panajachel
Price Range (Based on Average Rates):
Number of rooms: 12
Official Description (provided by the hotel):
We are a small hotel with 12 luxurious rooms. and the rooms at the top you can see the Volcanoes and a few of the lake. The Posada de los Volcanes is a hotel and tour operator with transportation to all the turistic places It is a charming, quiet little motel just a block from the lake. The manager and staff are very customer oriented and make every effort to accommodate. A special addition is the motel taxi service to Chichicastenango, Antigua and Guatemala City. (Patt Hofmaster) ... more   less 
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Also Known As:
Posada De Los Volcanes Panajachel, Guatemala - Lake Atitlan

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