We have stayed several times at this hotel and like the beautiful setting close to the lake, very nice views of the lake and a very nice garden and a cosy restaurant with a fireplace.
The rooms are clean and they serve a good breakfast. The staff is very friendly.
It is a rather small hotel.
Comfort is okay for the price - we buy a 5 night-"Chequera" which reduces the rate to 60.00 USD per night in a double room, and the comfort is good if you compare with other 3-star hotels, a bit low if you compare with other 4-star hotels.
Last time we visited the hotel it was very noisy, unfortunately, because a nearby church was celebrating a 4-hour service with loud pop music and very strong amplifiers. The room as well as the restaurant were not usable during that time - as if we had a disco inside.
Unfortunately, and for the first time, after I got back from a swim, money was missing from my wallet, which I had left in my room. I complained at the reception and they reimbursed the claimed funds, but seemed not to believe me and made me feel embarrassed. ("We trust our personnel, but if you insist, we will reimburse you what you paid for your breakfast" - when actually they did not reimburse breakfast but the amount stolen from my wallet so this comment felt quite bad - as if I was the liar and the personnel was correct.)
The room was quite small and simple - linoleum floor, two small twin beds (not very comfortable for us as a couple, and some itchy powder was falling from the ceiling onto one bed - seems that they have termites or so), but a nice, shadowy balcony with a very pretty view of the garden.
The bathroom was small and simple, but the shower has plenty of very hot water, which is not guaranteed in Guatemala.
The pool is of a comfortable size (about 16 meters long) to swim, but not heated. Since it was a warm, sunny day the water was not too cold (a bit more than 20 degrees Celsius maybe) and the temperature was okay for a swim. Sometimes we have found the pool dirty with leaves from the trees but this time it was very clean.
Overall, a beautiful place to stay, basic comfort, quiet unless the nearby church is celebrating a service (avoid the hotel on Saturdays), better not to leave your valuable objects unattended. (Unfortunately, the room did not have a safe.)
Tipp: If you plan to travel to various locations for a total of 5 nights (e. g. Livingston, Antigua, Panajachel, Flores), buy a "chequera" for 300 USD at the central reservation office of Villas de Guatemala in Guatemala city, that is a real bargain. The Villa Maya near Flores is really wonderful and much more comfortable and we have never had any issues there.
Ask for a junior suite with lake view. They are larger and more beautiful. They might charge you a l...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.