If you are only interested in great views of Lago Atitlan and good hot water, Porta del Lago may be for you. But if you would like good customer service, reasonable prices, and a guest-friendly atmosphere...stay elsewhere! This place has really declined in the last 4 years. The hotel overcharges for rooms and then makes it nearly impossible to have pleasant stay without heeding to their ridiculous policies. For example, do not try to park your car when you arrive! They will treat you like a known criminal at the gate. Instead, you must go to reception, get a handwritten ticket, and then return to the parking area. Who is this system for? The hotel! We had to change rooms TWICE before finally getting settled because "the system" (their words) assigned us to a different room. Is there any management here that actually knows what is going on and how to treat customers who are spending close to $200 a night on a room in a developing country? Finally, the gym has mostly broken equipment from the late 90s and the internet is horrible (only functions in the restaurant, no internet in rooms.) Having lived in Guatemala on and off since 2009, I will never recommend this hotel to anyone again. There are much better deals at the lake. The owners of the Porta chain need to fire everyone in management at this location and start again with service-oriented leaders who put guests and amenities above archaic policies and the nickel-dime mentality.
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- Also Known As:
- Porta Hotel Panajachel
- Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan