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“beautiful views” 4 of 5 stars
Review of Hotel Posada de Don Rodrigo Panajachel

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Hotel Posada de Don Rodrigo Panajachel
3.5 of 5 Hotel   |   Final Calle Santander, Panajachel, Guatemala   |  
Hotel amenities
Ranked #7 of 27 hotels in Panajachel
Austin, TX
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
78 helpful votes 78 helpful votes
“beautiful views”
4 of 5 stars Reviewed February 11, 2013

There's not much to do in Panajachel so it helps to stay at a nice hotel and just enjoy the stunning views across the lake. The hammocks provided a relaxing rainy afternoon and the veranda is perfect for breakfast with full views of the volcanoes. Our room was spacious and comfortable but the bathroom was a little cramped. Staff was nice and friendly and the free internet was a big help.

Room Tip: Get a room with a lake view, it's not to be missed
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PosadaPanajache, General Manager at Hotel Posada de Don Rodrigo Panajachel, responded to this review, February 15, 2013
Thank you for your review!
First of all thank you for your preference, we definetely hope to have you back soon... We appreciate your review, and we apologize that the bathroom did not meet your requierements, we will take this into consideration since we are planning to renovate some areas. All comments and suggestions are welcome!
Next time you come we hope to serve you as well in Hotel Posada de Don Rodrigo Antigua.
Thank you once again for your preference!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Minneapolis, Minnesota
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 18, 2013

We stayed at La Posada with our kids in a room in the newer wing that faces the lake. The room and bathroom were outdated and dark, which made it seem a bit dirty. A few minor improvements would bring the room closer to expectations for the price—additional lamps in the room, extra blankets and pillows, a newer TV with a remote. The view of the lake and little grassy area outside the room is nice, as is the air conditioning which provides comfort and white noise for sleeping. Overall, the hotel seems committed to the environment so it offers things like ecological liquid handsoap in the bathroom and recycling receptacles. There’s a computer with free internet access and a game room that has seen better days, but still provides fun with ping pong, foosball, and billiards. The grounds of the hotel (including the outdoor corridor with hammocks) are lovely. The pool area is little icky with the smell of garbage coming from nearby and the water was quite cold. Despite some of these negative aspects, the wonderful staff at La Posada won us over. The front desk staff, bellmen, and restaurant staff were extremely welcoming, friendly, and attentive. The examples are many: When we needed to wait for about a half hour upon arrival for our room, we were offered complimentary drinks. When we borrowed the billiard balls from the front desk one evening, a bellman rushed to make sure the lights were on in the game area. When we were attempting to exit the hotel from a side gate that was locked, a restaurant staff member came rushing down to open it for us. When we were rolling our suitcases down the corridor to check-out, a bellman came sprinting across the courtyard to help us. Overall, we found La Posada to be a wonderful place to stay in the heart of Panajachel with adequate comforts and exceptional service.

We ate four breakfasts and one supper at the on-site restaurant--Las Espadas--and were really impressed with the food and service. The orange juice and breakfast items were excellent, especially the fresh corn tortillas (even negritas). The dinner menu is a tad expensive, but we were able to order off the lunch menu late in the evening. The platanos fritos were some of the best we’ve ever had. The service at Las Espadas is exceptional. The wait staff are very personable, extremely attentive, and basically treat customers like royalty. The atmosphere is spacious, pleasant, and comfortable. Live marimba music is played at peak times. Even if you’re not staying at La Posada, this restaurant is worth a visit.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PosadaPanajache, Manager at Hotel Posada de Don Rodrigo Panajachel, responded to this review, January 26, 2013
Thank you so much for your review!
We are very honored to have all these wonderful comments from you... This is exactly what we are trying to accomplish with all of our staff, to make each client feel extra special.
We will definetely take into consideration all of your observations regarding the rooms, and pool area. This is something we will work on.
Thank you once again for your preference, and hope to serve you again in the near future.

Best Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013 via mobile

Our guide book said this hotel was 'away from the action' so I expected it to be off the beaten path, which it isn't. In fact, it's right in the lake shore and quite in 'the action.' We stayed in the newer part of the hotel on the lake shore that other reviews have mentioned as being the preferred wing.

Excellent customer service, especially Heidy, who really was concerned that our every need was met. Good breakfast in the morning too!

They say there is free wi-if in the rooms but we had to go upstairs to catch the signal. The only negative was the slightly creepy security camera in the outside bushes aimed into the guest room French windows.

White Listed.

White Listed = I'll Go Back
Black Listed = I'll Never Go Back
Gray Listed = 1 More Chance

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PosadaPanajache, Manager at Hotel Posada de Don Rodrigo Panajachel, responded to this review, January 26, 2013
Thank you so much for your review!
We are very pleased that your stay at the hotel met your expectations, we feel honored to have such great customers as yourself...
Regarding the security camera, thank you for letting us know the aspect of it... We will try to set it up in another area, this camera is intended to help our security sistem so customers are at ease that everything is well protected.
Thank you once again for your comment and your preference! Hope to serve you soon in the near future.

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 16, 2013

A very charming hotel (much quieter that it's sister establishment in Antigua). Staff was wonderful. There was a pool with a huge slide that was a big hit with the kids. The adults watched a spectacular sunset with Gallo beer (a must) and divine guacamole and chips.

Fresh tortilllas at breakfast a big plus - though the eating area for breakfast was .... not too exciting - of course the food generally wasn't too exciting either.

Location is great - felt very safe.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PosadaPanajache, Manager at Hotel Posada de Don Rodrigo Panajachel, responded to this review, January 26, 2013
Thank you for your review!
We are very sorry to hear that our food did not meet your expectations, if you have any suggestions we are more than happy to hear so we can improve anything.
These reviews are what help establishments such as ours to get better.
Thank you for your preference! Hope to serve in the near future.

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seabrook Island, South Carolina
Top Contributor
62 reviews 62 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 10, 2013

The location is the best feature of this hotel - sitting at the Sunset bar watching the sun set behind the San Pedro volcano is very special. Fajitas are good in the restaurant, too. The staff are friendly but a few things don't work. It also appears to be something of a party hotel - noise went on most of the night.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PosadaPanajache, Manager at Hotel Posada de Don Rodrigo Panajachel, responded to this review, January 26, 2013
Thank you for your review!
We are so sorry to hear that there was too much noise at the hotel, we have been working on this issue together with some other businesses since it has been disturbing for a long time know. We hope that on your next visit this will all be a matter of the past. Thank you so much for taking the time to write!

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 5, 2013

Posada de Don Rodrigo was the second place we stayed in Guatemala on our honeymoon and were we brought down to earth with a bump! The staff were all very lovely, but I'm never sure what I'm going to think of a hotel that hands you a TV remote control with your room key! The first room we stayed in (a non lake view room in the older part of the hotel) was the absolute pits! Our "window" looked out onto the corridor outside, the room was clean but there was something about how old and tired the decor was that made it feel dirty. The bathroom was very outdated. We had booked our honeymoon through a tour company in the UK and I emailed them just telling them how unhappy we were with the hotel, almost immediately their counterparts in Guatemala had contacted the hotel and we spent our last night in one of the lake view rooms - what a difference! The room was light and airy with a beautiful view of the lake, the bathroom was more modern. It was like staying in a different hotel! The grounds of the hotel are lovely and well maintained, we didn't use the pool but there were families in it every day (they may want to re-think the massive slide though, doesn't seem to fit in with the surroundings and gets in the way of the view from the restaurant!) Breakfast was OK, nothing special. We didn't eat dinner here as didn't fancy it so can't comment on that. If we hadn't been upgraded to a different room this review would have been a 1/5 I'm afraid. Considering Panajachel has so many tourists visiting, they could do with re-vamping the old wing a little, just a lick of paint would make all the difference.

Room Tip: Lake view rooms are newer and worth the extra money.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PosadaPanajache, Manager at Hotel Posada de Don Rodrigo Panajachel, responded to this review, January 26, 2013
Thank you so much for your review!
We will definetely take into consideration all of your observations. We are already working in some changes for the rooms and bathrooms. We apologize for any discomfort. We hope to wow you on your next visit, not only with the lake view rooms but the all the hotel, including meals. Thank you for taking the time to write a review, this always helps to improve!
Hope to serve in the near future!

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed December 31, 2012

We were two families staying at Posada Don Rodrigo. The location is in a super safe neighborhood of Panajachel at the end of a busy shopping street which has several stores. Once you enter, it is total peace and tranquility. The hotel has beautiful views of the lake and the volcanoes from the restaurant and bar area. There were hammocks out of every room (we were downstairs).
The staff was very pleasant and accomodating.
The food was ok at the restaurant. Breakfast was included but a bit limited since they had restrictions on what you could get. Of course, the coffee was great. So was the Jocon Stew at dinner.
The villages were very easily accessible via boat.
SOme negatives - no a/c. So if you need heat, you need to ask the chimney to be lit up which the staff is very happy to do. The windows do not have net, so if you open it too long, the mosquitoes could come in.
Overall, I would stay here again.

Room Tip: Get a room downstairs facing the central area - there are no elevators.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PosadaPanajache, Manager at Hotel Posada de Don Rodrigo Panajachel, responded to this review, January 26, 2013
Thank you so much for your review!
We are very pleased to hear your overall experience met your expectations, however we will take into consideration all of your comments on all other things that were not that comfortable for your stay.. Thank you for taking the time to write a review and hope to serve you in the near future.

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Posada de Don Rodrigo Panajachel

Also Known As:
Hotel Posada De Don Rodrigo Panajachel Guatemala - Lake Atitlan
Address: Final Calle Santander, Panajachel, Guatemala
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #7 of 27 hotels in Panajachel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Posada de Don Rodrigo Panajachel 3.5*
Official Description (provided by the hotel):
Beautiful, quiet, relaxing and unforgetable, these may be the best words to describe your stay at Hotel Posada de Don Rodrigo Panajachel. Located one hour and 45 minutes from La Antigua Guatemala and to where we have taken a little piece of La Antigua. Your will sense the change of landscape, but the same atmosphere of cordiality and service that you experienced in La Antigua. With 28 standard rooms and 11 lake view rooms each with breathtaking views, unique and distinct details. ... more   less 
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