The Hotel Atitlan is a resort type property about 1 mile from the hectic downtown area of Panajachel. Its location is both good (away from the noise and along the lake) and bad (you need to get to and from the city). The rooms are very nice and all have balconies/patios facing the lake and volcanoes although many rooms have trees and foliage blocking the view. Our room (201) had a perfect view but was right above the main walkway and next to the public areas. The rooms themselves were adequate but the bedding was bad. Very hard beds and pillows were a definite negative. Service was up and down. One desk clerk was fabulous and helpful, the other was rude and unhelpful. Service in the restaurant was very good. The pool and jacuzzi along the lake was a great place to relax. Some publications may say you can walk to town (less than 1 mile) but that is really not true. It is a hilly and dusty walk and I wouldn't recommend it. The good news - the tuc-tuc ride to town costs only $2.50 (two people) and the rides are always available. I would recommend this hotel because it is away from the hectic noise of downtown Panajachel but it would be better if the bedding was more comfortable and they focused a little more on service. Two emails to the hotel have never been answered. Also, the lack of an included breakfast makes it a little more pricey. One very good thing that we took advantage of - if you stay at this hotel and their sister property in Antigua (Dona Leonor) you get a 15-20% discount on both room costs.