This hotel was extremely disappointing because we weren't able to sleep due to a four-day music festival happening on the property next to the hotel. A neighbor hotel ran the music festival and Hotel Atitlan told us that they called the police to got them to turn down the music but nothing happened. The music was incredibly loud each night, so loud that there was no chance of sleeping. It was really a terrible experience. This is my vacation time and I was hoping to get away and relax. Instead, I spent a lot of money and had a miserable experience because I couldn't sleep. On my last night in the hotel, I figured out that it was pretty quiet in the bathroom so I slept on the bathroom floor. That was my best night in the hotel.
It was not the hotels fault directly; the neighbors of the hotel that hosted the music festival were very rude to allow music to be played that loud. However, when I talked to management about the terrible time I was having, they just tried to say its not our fault and there is nothing they could do. They didn't try to accommodate me or give me a discount. I find this especially frustrating in light of the fact that this is not the first year the festival has gone on. The hotel should have, at the very least, warned guests when reservations were made that this music festival would be going on.
I would give this hotel a 3 if it weren't for the awful time I had there because I couldn't sleep and the fact that the management didn't seem concerned about my experience, they just wanted to say it wasn't there fault. The bottom line is that I had a very bad experience in their hotel and they didn't even try to solve the problem or make me feel better. The food at the hotel was also pretty bad, plus my friend got sick a few hours after a meal and had diarrhea for two days afterwards. Unfortunately that does happen from time to time when traveling in other countries. The service at meals was bad, but we found that the service was pretty bad throughout the country. The gym is very run down, had very little equipment, and the machines shook when you used them. The hotel location and gardens are beautiful, it’s a shame I could have had a really nice time.
- Official Description (provided by the hotel):
- Nominated by Travel + Leisure; "World's Best Awards 2011".This charming hacienda-style hotel is a formerworking coffee farm situated on the shores of Lake Atitlan, with a picture perfect view of volcanoes San Pedro, Toliman and Atitlan. Highlighting numerous unique Guatemalan traditions with its colorful and vibrant interior, each room is individually decorated with hand-woven fabrics and carpets, handcrafted furniture, paintings and tile floors. All rooms have private balconies and breathtaking views of the lake. The swimming pool and Jacuzzi overlook the entire lake and the hotel's magnificent wedding, tropical and rose gardens. The Botanical Gardens of Hotel Atitlan are a true garden lover's paradise. Bird-watching is a popular pastime within its botanical gardens. Enjoy a cocktail or a refreshing tea from the selection of tea infusions by the fire in the hotel's bar, and dine in an elegant setting where you will savor regional and international cuisine. You can't miss this beautiful Hotel!!! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, TripOnline SA and Despegar.com so you can book your Hotel Atitlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Atitlan Hotel Panajachel
- Hotel Atitlan Panajachel, Guatemala - Lake Atitlan