I stayed at this hotel for two nights as part of my Caravan tour through Guatemala. After the bright lights of the big city this hotel was a welcome retreat; absolutely beautiful and very peaceful. The pools were lovely and warm, the lake and volcano views are wonderful, and the gardens are spectacular. The hotel is well decorated, the gift shop had fair prices, the food was good, the room was comfy, and the staff were cordial. Took a tuk tuk into town and that is definitely an experience not to be missed - great fun! Shopping in the nearby town is much less rushed than up at Santiago and the people are very pleasant and helpful. There were alot of us there at once and we still found several quiet places on the grounds where we could watch a sunset alone or chase the rabbits - so no problem with overcrowding. Thank you for a beautiful place to visit.
NOTE: I have to write down what sort of trip this was.... it was A Caravan Tours Trip but that is not on the list so since my sister was traveling with me I am going to say Family!