Music, music, music from sun up to sun down. So loud during the day that I couldn't watch a television show. I wanted to enjoy the beautiful view of the lake and the volcanoes on the hammocks that they provided, but I couldn't read my book or enjoy any peace and quiet due to the continuous noise!
The rooms are old, concrete and brick structures, no decorations. The towels are dingy, the shower stall drain was partially clogged. The front desk staff were not friendly. The lawn maintenance staff were great, though!
The hotel was the perfect distance away from the busy shopping area, not too close, but only a very quick walk away.
There are plenty of other hotel in this area and a few others, with the same beautiful views. My advice is to book one of the other ones. I think this is the first "poor" review I have ever posted about something, but this hotel really earned it. I would not suggest this hotel.
If you must stay here, I would suggest a room on the second floor, as far away from the restaurant a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 21, 2013
Unfortunately, the music has bothered his stay in Panajachel, to liven up the holidays of the year (December), put music in the spaces of the hotel. We apologize for breaking his quiet time with this. Our main function is to satisfy the tastes and needs of the guests, with the rest of them. As for the rooms, we commented that as part of our policies preserve the infrastructure that had previously (since it is a building with more than 50 years old) giving constant maintenance and modern decorations. Being an environmentally friendly hotel backed by certifications of sustainability is a painstaking process and special for each of the procedures and functions that are performed within the same, this includes the preservation of infrastructure and new development with minimal impacts social and environmental well especially in personnel training and customer service.
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Thank you for your review, is quite important for us to know the level of satisfaction of our customers and act in relation to what happened, hoping you can give us another opportunity to show that we are the ideal place to relax and enjoy Panajachel Lake Atitlan.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.