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Jardines del Lago: Traveler Reviews

3.0 of 5
Calle Monterrey, Panajachel, Guatemala
Hotel amenities
Jardines del Lago
Ranked #6 of 27 hotels in Panajachel
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51 reviews from our community

    Trip type
Traveler rating
    19
    28
    3
    1
    0
Date Rating
Newfoundland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Fabulous Lake Front property on Lake Atitlan”
4 of 5 stars Reviewed February 1, 2013

If you plan to stay in the hotel and relax a bit, this is the place for you. The "property has a huge garden with lots of flowers, hammocks and seating areas. There is even a patio set on the wharf.

We stayed there for three nights Breakfast was included. If you pay cash, you don't have to pay the 22% hotel tax which is on all Guatemala hotels.

The rooms were ok. Great cable TV and free wi-fi.

Room Tip: Any room facing the lake and garden
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cavendish1 about Jardines del Lago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review
March 29, 2013
Thanks for your comment, the objective of our large green area is the desire that our guests can have contact with nature during your stay and enjoy the beauty of our ornamental plants that provide a spectacular setting to "Lake Atitlan".
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New Haven
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Very nice place”
4 of 5 stars Reviewed January 8, 2013

Very comfortable hotel with friendly staff and comfortable rooms. Beautiful view of the lake and we often relaxed at the end of a day by sitting in their lounge chairs overlooking the beautiful lake view. Breakfast was plentiful and had lots of good choices. Hotel manager was very helpful. As mentioned the hotel is a nice distance from the center of town so that is a plus in my book. Yes there is some loud music played during the day but by the time we went to bed the music ceased. There was also natural music from the many stray dogs in town singing a symphony in the wee hours of the morning. Rooms are simple and basic but this is what you pay for. Sound insulation is not the best. If you're looking for more luxury it's there to be had elsewhere in town. I'd definitely return here.

Room Tip: We stayed on the 2nd floor which I think was quieter.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask chaimlit about Jardines del Lago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review
January 21, 2013
We hope forward to seeing you again, we are pleased to know that you enjoy your stay with us appreciate the comment as this encourages us to keep improving every day the service we offer. Our purpose is to make all our guests as you enjoy our services and simultaneously enjoy the beautiful scenery around us.
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Atlanta, Georgia
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“So much noise! Not relaxing at all.”
2 of 5 stars Reviewed January 2, 2013

Music, music, music from sun up to sun down. So loud during the day that I couldn't watch a television show. I wanted to enjoy the beautiful view of the lake and the volcanoes on the hammocks that they provided, but I couldn't read my book or enjoy any peace and quiet due to the continuous noise!
The rooms are old, concrete and brick structures, no decorations. The towels are dingy, the shower stall drain was partially clogged. The front desk staff were not friendly. The lawn maintenance staff were great, though!
The hotel was the perfect distance away from the busy shopping area, not too close, but only a very quick walk away.
There are plenty of other hotel in this area and a few others, with the same beautiful views. My advice is to book one of the other ones. I think this is the first "poor" review I have ever posted about something, but this hotel really earned it. I would not suggest this hotel.

Room Tip: If you must stay here, I would suggest a room on the second floor, as far away from the restaurant a...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Tracy C about Jardines del Lago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review
January 21, 2013
Unfortunately, the music has bothered his stay in Panajachel, to liven up the holidays of the year (December), put music in the spaces of the hotel. We apologize for breaking his quiet time with this. Our main function is to satisfy the tastes and needs of the guests, with the rest of them. As for the rooms, we commented that as part of our policies preserve the infrastructure that had previously (since it is a building with more than 50 years old) giving constant maintenance and modern decorations. Being an environmentally friendly hotel backed by certifications of sustainability is a painstaking process and special for each of the procedures and functions that are performed within the same, this includes the preservation of infrastructure and new development with minimal impacts social and environmental well especially in personnel training and customer service.
Thank you for your review, is quite important for us to know the level of satisfaction of our customers and act in relation to what happened, hoping you can give us another opportunity to show that we are the ideal place to relax and enjoy Panajachel Lake Atitlan.
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Perth
1 review
1 helpful vote 1 helpful vote
“Bring your earplugs to this Circus. Noisy”
3 of 5 stars Reviewed November 30, 2012 via mobile

Be aware that this Hotel hosts Conventions, which turn this Hotel into a Circus. Forget sleeping or at least bring your favourite earplugs. It is a shame, as it has a truly magnificant location. Sadly Hotel design is, like with so many Hotels around the World, not conducive to ensuring an absolute noise insulated guest room.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask clem233 about Jardines del Lago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteljardinesdellago, Gerente at Jardines del Lago, responded to this review
January 21, 2013
We regret the inconvenience occurred in music, we try to atmosphere for other guests but we consider that could disturb others. We value and appreciate your comments as we owe to suggestions from guests and people who visit us. Thank you for choosing the hotel in which we offer a sincere apology hoping you can give us another opportunity to show that we are a hotel that can meet your needs of relaxation and where he will serve as you deserve.
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Surfers Paradise, Australia
Top Contributor
125 reviews 125 reviews
58 hotel reviews
Reviews in 65 cities Reviews in 65 cities
59 helpful votes 59 helpful votes
“Great location, great view and you won't be disappointed.”
5 of 5 stars Reviewed September 22, 2012

5 night stay @ $53 a night. Previous reviews on the money. Very comfortable bed and great view of lake from 2nd floor rooms. Modern boutique bathroom with hot water with good pressure. Free water and shampoo. Short safe walk to main street and both boat docks. Free breakfast does the trick. Limited choice but pancakes and an omelette station usually get you out of trouble. Staff very helpful and friendly. Chef made pancakes for me the 2nd day without being asked when they were not on the menu. Also arranged bike with one of the staff to take some photos on the last morning which was a nice value add. Only fault was the wifi which was spasmodic at best and did not always work in the room. Overall one of the better hotels stayed at on my travels.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by MJS1966 for Panajachel
Ask MJS1966 about Jardines del Lago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review
October 13, 2012
Good day.
Thanks for your comments, we look forward to your visit again, regarding the WiFi signal our technician has already solved.
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Hotel Regis Panajachel
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Additional Information about Jardines del Lago

Also Known As:
Jardines Del Lago Panajachel, Guatemala - Lake Atitlan
Address: Calle Monterrey, Panajachel, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar/Lounge Beach Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 On the Beach Hotels in Panajachel
#4 Romantic Hotels in Panajachel
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Offering a beautiful setting on Atitlan Lake, recognized as one of the most beautiful lakes in the world, Hotel y Centro de Convenciones Jardines del Lago has attractive rooms. Set in gardens, it features a restaurant and a terrace with lake views. ... more   less 
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