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“Very satisfactory experience” 4 of 5 stars
Review of Hotel Regis Panajachel

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Hotel Regis Panajachel
2.0 of 5 Hotel   |   Calle Santander, 3a. Avenida 3-47 Zona 2, Panajachel, Guatemala   |  
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Fresh Fruit Plate
Ranked #11 of 29 Hotels in Panajachel
Calgary, Alberta
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Very satisfactory experience”
4 of 5 stars Reviewed September 17, 2012

After two gruelling travel days, arriving at the Hotel Regis was heavenly. We had a large room with comfortable beds, welcoming staff in the dining room, and very pleasant grounds. WiFi workds in the hotel lobby but not in each room. I'd be very happy to stay there again.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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110 reviews from our community

Traveler rating
    36
    50
    16
    5
    3
See reviews for
19
42
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 13, 2012

Location, Location, location! Regis is right in the middle of Panajachel, located on the main street (Santander) to all the restaurants, hotels and to the docks. You simply can't beat the location. The second thing that Regis has going for them are the natural hot springs pools and spa services. They have two huge stone natural hot springs pools in the resort which are simply awesome! They are hot jacuzzi natural pools which have a mini cascade of hot water pouring down on it. They also have a cold water cascade near the jacuzzi pools. Very refreshing water. Individual showers are also located through out the pools. The one thing I really enjoyed was the Temascal, which is a Mayan steam room made of stone and which uses real wood to produce steam inside the room. Pretty nifty.

Besides the spa section of the grounds, the hotel also offers a restaurant with above average food though a bit expensive. We opted to dine elsewhere, but did have lunch there once, it was ok. The hotel also offers various game tables which we used and had lots of fun.

I would have given Regis 5 stars but for the rooms though, they were just above average I found them to be a bit dated on the furniture and beds and probably need some renovations otherwise, Regis is one of the top hotels in Pana, in my opinion. Don't get me wrong, the rooms were clean, spacious and had everything we needed.

I would recommend Hotel Regis as an alternate option to the other major resorts around the area. For the value and spa section, Hotel Regis is a bargain.

Room Tip: There are plenty of options, I would opt out for rooms closest to the hot springs pools.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 15, 2012 via mobile

We are a family of 5. We got the triple room which has 2 double beds and one single. The room was clean and quiet and had a nice porch. The girls loved the thermal pools ( the staff lowered the temperature for us.. ). It is right in the middle of things yet isolated enough for the girls to run free within the territory. Breakfast not included in our deal. It was OK.
We extended our planned stay because the girls really liked it. Comfortable and green.
Limited English for those who mind..

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
38 reviews 38 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 6, 2012 via mobile

Clean, Convenient but can't really recommend...

The Regis Spa is conveniently situated, especially if you need a parking space. The outside thermal pool and ping pong table are nice too. The rooms, in our case numbers 1 & 2 were large and clean. 

However, the beds sagged inwards, the curtains were light transparent and the proximity to the reception and parking lot all combined to make sleeping a less than easy experience.

Wifi connection was ok but you needed to be less than 2m from the reception desk to get it. 
Shower was lukewarm at best! Didn't take breakfast so can't comment. Staff seem disinterested and so overall the experience is one we couldn't recommend.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, California
Top Contributor
68 reviews 68 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 23, 2012

Our group of 8 stayed in Hotel Regis because it had been recommended by friends and because it was centrally located. We were all surprised that a hotel of this quality could be right in the center of Panajachel amidst the hustle and bustle of street vendors, artisan shops, wonderful restaurants and other businesses. And it was quiet in the evenings after 9 pm which made sleeping very nice. The grounds were beautifully kept and the hot tub, waterfall, and sauna added a lot to our stay. It was very clean with the towels artistically arranged in new shapes every day. The food was better than average for breakfast. Dinner was good but the service was a bit slow. WiFi and Internet were a plus. The staff were helpful and gracious.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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VALLENTUNA
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 11, 2012

Around the hotel was a beautiful garden and big mountains and the wonderful Lake Atitlan just a few minutes walk from the hotel. I had a nice room with a new shape on my towel every
morning.

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manila, Philippines
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 13, 2012

We were driving from El Salvador and needed a hotel with secure parking while we visited the Atitlan area. We also chose this hotel because of the hot tub and sauna. It was Semana Santa and very busy - the hotel provided a safe environment even though the main street, artesan stalls and easter activities were going on right outside the gate. A perfect location for short strolls to restaurants and cafes as well.
The rooms are spacious and ensuite also very roomy. They are typical Guatemalan style - a little outdated and dark, but very clean. Nice sitting area outside the room on the veranda and the grounds are manicured. The hot tub and sauna are probably only refilled regularly on busy days - 1 night it was empty, so you would have to check with staff about the use of these.
Staff are really friendly and helpful - speak some English so no problems, and do a good rate for exchanging US $ as well. Got quite a surprise to find the toilets serviced by very hot! and steamy thermal water!!
Try the Sunset Bar for early evening sunset views and drinks. wonderful.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Regis Panajachel

Address: Calle Santander, 3a. Avenida 3-47 Zona 2, Panajachel, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa
Hotel Style:
Ranked #11 of 29 Hotels in Panajachel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Regis Panajachel 2*
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Also Known As:
Hotel Regis Panajachel Guatemala - Lake Atitlan

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