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“Fitness Center?” 3 of 5 stars
Review of Santander Plaza Hotel

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Santander Plaza Hotel
3.0 of 5 Hotel   |   15 calle | 3-52 zona 10, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #28 of 47 hotels in Guatemala City
Top Contributor
160 reviews 160 reviews
122 hotel reviews
Reviews in 59 cities Reviews in 59 cities
151 helpful votes 151 helpful votes
“Fitness Center?”
3 of 5 stars Reviewed 3 weeks ago

The hotel is located aprox. 15 minutes from the International Airport.
We tried to call the hotel to arrange pickup, but the hotel phones did not work - so we took a taxi from the airport.

The location of the hotel was OK - it´s in easy walking distance to a shopping center and restaurants.

The hotel seemed to have very few bookings- the receptionist seemed to be bored upon arrival, playing with his telephone.
The rooms were very large - including a small kitchenette with coffeemaker and refrigerator.
A flat TV and good WIFI networks throughout the hotel.

A huge disappointment was the so called "fitness center" - it´s a JOKE!
A small aquarium with a treadmill - that´s all!
If you look for a hotel to do some real exercise, you better choose another place.

Breakfast: A buffet with a limited variety of fresh fruits, breads etc - OK.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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5 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tecpan, Guatemala
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 15, 2012

We hoped for a nice overnight getaway in Guatemala City, but this hotel was a disappointment. Bathtub plug didn't work, hot water was Luke warm, and the closet doors were jammed shut. Staff was cordial and helpful, but fell short of web description and star rating, definitely needs work. Better deals in the Neighborhood. I hope the breakfast buffet will make up for the below average property. It is in a good area with lots of restaurants in the neighborhood. Meals are close. I told the staff of the problems and they were apologetic, but they must have known about this Lemon of a room. Believe me you can do better for the price.

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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santander Plaza Hotel

Address: 15 calle | 3-52 zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 47 hotels in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Santander Plaza Hotel 3*
Official Description (provided by the hotel):
Santander Plaza Hotel counts with several types of suites to satisfy a variety of needs. Our executive suites are ideal for short, medium or long terms of stay and offer all the services to assure your comfort on a business trip. ... more   less 
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Also Known As:
Santander Plaza Hotel Guatemala/Guatemala City

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