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“Classic place with kind people” 4 of 5 stars
Review of Mercure Casa Veranda Guatemala

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Mercure Casa Veranda Guatemala
1.0 of 5 Hotel   |   12 Calle 1, 24 zona 10, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #11 of 47 Hotels in Guatemala City
Barcelona, Spain
Top Contributor
95 reviews 95 reviews
34 hotel reviews
Reviews in 47 cities Reviews in 47 cities
70 helpful votes 70 helpful votes
“Classic place with kind people”
4 of 5 stars Reviewed June 25, 2012

On the positive side: incredibily helpful staff. Both at the Reception as in the Dining-Room. They tried to anticipate your needs and serve you accordingly. The room, a junior-suite, was enormous. It even had a kitchenette I could have used. The bed is extremely comfortable and the quality of the sheets is very good indeed.

On the negative side: the towels: terrible. Old, very old and so shabby you couldn't even tell if they had been previously used! Also on the negative side, the bath, very old. And that the toiletries were nothing of this world. Breakfast was good but I stayed twice for dinner, and it was nothing out of this world. Deserts were specially scarce and low-quality.

All in all, nevertheless, I would definetely stay here again. The quality in sleep, the spacious room and the kindness of the staff made up for the minors!

Tip: a good shuttle service to the airport for just 5 USD. Highly recommendable!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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112 reviews from our community

Traveler rating
    33
    59
    15
    3
    2
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9
10
23
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2012

This hotel for buisness travelers is very good as it sits on a safe area for Guatemala. Rooms are big, beds and pillows fantastic,bathrooms very appropriate. I would recommend this hotel but seriously advise the staff to improve on some details. Breakast serving is a killer if you are time constraint, as the restaurante is a little small and the waiters struggle badly to serve you, it is obvious they are understaff for the rush hour. The omelette station has a very average cook rather clumsy. Some other small details, the towels need to improve vastly, they look and feel worn out. Finally no kleenex in the bathroom, such a small detail that becomes huge,specially if you have a cold.

Room Tip: high up ask upgrade to junior suite if possible, is worth it!
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Merida, Mexico
Top Contributor
121 reviews 121 reviews
121 hotel reviews
Reviews in 70 cities Reviews in 70 cities
202 helpful votes 202 helpful votes
5 of 5 stars Reviewed March 24, 2012

Stayed here for three nights this week, while attending a business event which also took place at the hotel. Prior to my arrival I had requested airport pickup, as I was arriving late at night, and had not been to Guatemala City before. When I exited customs, the hotel driver was waiting, holding a sign with my name. Well worth the US$5 charge in my opinion. I had booked a deluxe suite online, at a good rate, and was allocated a room on the 12th floor, with amazing views over the city. Large living room, kitchenette, and separate bedroom with two double beds, Very comfortable beds, excellent nights sleep. Bathroom was unspectacular, and I would prefer a walk in shower with glass doors rather than the high sides bathtub with shower curtain that exists. Good wireless internet and digital safe. Excellent buffet breakfast included, with friendly service from the staff. Ate lunch one day, found the service to be friendly but extremely slow.

Mini bar items are extremely expensive - US$2.20 for a small bottle of water really is a rip off.

Location is great, easy walk to plenty of bars, restaurants and nighlife if that is what you are looking for.

Overall excellent hotel in Guatemala City.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed March 22, 2012

I stayed in this hotel for 15 nights in February / March. I can highly recommend it. The staff at the hotel were super-helpful and friendly. I felt very welcome and looked after. Taxis were easy to get from the hotel and I was given plenty of useful advice regarding my personal safety. I certainly felt comfortable and safe in the hotel. The room was spacious, clean and had a wonderful view over the city. The very pleasant person who cleaned my room was excellent and helpful (she managed to get hold of a vase for the flowers I had received from my husband). The breakfast was delicious - especially the fresh papaya and pineapple. I also enjoyed the freshly cooked omelette most mornings. The only problem was that it was possible to hear other guests in the adjacent rooms: this disrupted my sleep once or twice but generally, it was fine. The hotel location was good: close to the airport and in the main business area, close to bars, shops and restaurants. I would highly recommend this hotel.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Geneva
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 10, 2012

We had a great experience during one week in the Mercura.
Room was clean, room service fast and efficient, Guatemalan tasty breakfast, helpful and smiling staff.
P.S: It would be better to just have glasses and spoons in the small American kitchen in the suite, and a box of Kleenex. Try to use the hoover for the carpet bedrooms and living room because when you make the room it's the only thing missing..

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Delhi, India
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 5, 2012

Since security is a major concern in Guatemala city, i must say this hotel made us feel very secure. The rooms are spacious and nice with a great view from some of them. Breakfast was okay with decent variety. Staff is very helpful and courteous.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mercure Casa Veranda Guatemala

Address: 12 Calle 1, 24 zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:1 star — Mercure Casa Veranda Guatemala 1*
Number of rooms: 99
Official Description (provided by the hotel):
99 modern and spacious suites,all featuring air conditioning, electronic control panel,minibar,Cable T.V.,work desk with wireless internet access,privade safe,digital telephones and voice mail,special rooms for non smokers,full kitchen , at 5 minutes toInternational airport La Aurora,located at zona viva, close to restaurants,bars,stores and business district, at 10 minutes from national theater and museum.At Mercure Casa Veranda,everything is meant to provide you with a much more pleasant stay. ... more   less 
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Also Known As:
Mercure Guatemala City
Accor Guatemala City
Mercure Casa Veranda Guatemala Guatemala City

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