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“Otelito is disappointing & not at all as reviewed” 2 of 5 stars
Review of Otelito Season Hotel

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Otelito Season Hotel
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12 Calle 4 - 51 Zona 10, Guatemala City, Guatemala (Formerly Hotel Casa Santa Clara)   |  
Hotel amenities
Ranked #33 of 47 Hotels in Guatemala City
Huntington, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Otelito is disappointing & not at all as reviewed”
2 of 5 stars Reviewed March 14, 2010

There are 2 LOUD nightclubs, on either side of Otelito......music til 3 AM.
Also they did not honor their online price of $85/night with breakfast. Instead we were charged $110/night. 1st room had NO windows & mildew..with big de-humidifier going full-blast. We moved to another room.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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13 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
New York, Ny
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed February 26, 2010

The Otelito is very pretty, the rooms are quite tasteful and the staff is extremely sweet and accomodating. The problem--and it is huge--is that there's a discotec with live music that goes on till 1:30 am Thursday through Saturday night. The management is trying to address this issue through the municipality, but I had to check out after one sleepless night. It is a real shame, but until this situation is corrected, I would stay away.

  • Stayed February 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 17, 2009

We stayed here on our first and last night in Guatemala city, whilst on reflection, we would have spent at least one of those nights in Antigua, which was only 40 minutes away, this hotel was fine and in a good location.

It has cable and free internet, plus a cool bar and restaurant, though we never tried that. No swimming pool.

The location is very good, in the middle of a bunch of good restaurants.

  • Liked — location
  • Disliked — cost
  • Stayed December 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 3, 2008

My husband and I stayed here for two nights in August. Although located in the zona viva, which is the best zone to stay in, the hotel isn't great.The hotel website is not reflective of the hotel. The hotel rooms are not too clean, the hotel staff is not helpful (and some are quite rude) and the public areas are dingy and worn. Also note that most rooms have windows that do not face outdoors (thus no fresh air)and our room had a window that was fogged over. In addition, we were told breakfast was included but were charged. Overall, if i had to do over, I'd go elsewhere.

  • Liked — good location
  • Disliked — see review
  • Stayed August 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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caracas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 4, 2008

We stayed in this hotel on january 28th, 30th and 31st. The first night it was ok. When we returned the 30th, the room the gave us has a problem with the AC, because it makes a lot of noise, so we asked them to change us the room and they did. The gave us one that has several glass blocks in front of the bed, so the litght of the hall enters the room during all night and at dawn the sun enters directly to your eyes. We ask again for a chage and try to get some sleep and they gave us a room with Cockroaches. Some of them were half dead and the hotel personnel said they have fumigated recently but the insects were there.

I didn`t received any explanations or excuses for the 2 bad nights when I decided to leave this hotel the next morning. I will recomend the Clarion hotel, excelent service and breakfast buffet for only 30 dolars more .

  • Liked — location
  • Disliked — cleanliness, staff service
  • Stayed January 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Otelito Season Hotel

Address: 12 Calle 4 - 51 Zona 10, Guatemala City, Guatemala (Formerly Hotel Casa Santa Clara)
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #33 of 47 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Number of rooms: 12
Also Known As:
Otelito Season Hotel Guatemala/Guatemala City

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