We booked one night in this hostel over www.hostelworld.com and wish we didn't. We had an early flight the next day and wanted to stay next to the airport. Do not bother and book with this hostel, because there are plenty other around which are much better. First after I got my confirmation after booking I sent an E-Mail to the hotel regarding the airport drop-off, did not get any answer at all. Second we were searching this hostel for more than an hour with a taxi. We ask in a hostel that is called "Aeropuerto Guesthouse" and they said they didn't know. Furthermore all people in the street never heard about a hostel called "Jack Rabbit". After that we went to GuateFriends Hostel, the owner there was very friendly and I looked up again in my confirmation if I got the wrong adress. No it was everything correct. We called the phone number from my confirmation, no answer. With luck I find another phone number in Facebook. A lady picked up and told me that "Jack Rabbit" equals "Aeropuerto Guesthouse" but they don't have a sign or anything in front of the hostel. So we went back there for asking again and now a Lady opened the door. I told her I made a reservation but she only kept asking me how much I would pay for my room. So we just decided to go back and stay with Guatefriends. Much better decision. Furthermore it is also recommanded to be cautious with hostelworld.com, because after sending them an e-mail of complaint, didn't get any answer as well.
Location: Guatemala > Guatemala Department > Guatemala City
Ranked #21 of 33 Specialty Lodging in Guatemala City
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- Also Known As:
- Jack Rabbit Hostel Guatemala/Guatemala City