Hotel Pan American is located in the colonial center of Guatemala City, near the corner of Calle 9 and pedestrian-only Avenida 6 just one block away from the large Central Plaza area with its National Palace, Cathedral, and beautiful fountains. it is a charming, older, very traditional hotel, with an almost 1940's feel to its large, open central atrium containing the reception area as well as the excellent restaurant. The prices for a room are very reasonable. In view of some of the drawbacks, it is good they are not higher.
The drawbacks: first, although there is an elevator, it functions only with an operator assistance, and is thus neither automatic nor self-service. Thus, if you want to use it, you have to find someone who can operate it and is willing to do so at the time. 90 percent of the time, I had to schlep up the stairs to my third floor room whenever I wanted to get there. This was an annoyance and inconvenience.
Second, hot water in my bathroom was a sometime thing. The first morning, I was able to take a hot shower after some waiting. The second morning (which also happened to be my last in Guatemala before catching an early morning flight home), there was no hot water for the shower, even though I waited with the water turned on full blast for a whole half hour. This was a major annoyance and inconvenience, to say the least.
Third, there is no air conditioning in the rooms (or at least there wasn't any in mine). There is a noisy old fan, which managed to take the edge of the heat.
On the other hand, the bed was comfortable enough, and the staff was helpful when I needed a taxi.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.