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“Room #5 is fabulous!” 4 of 5 stars
Review of Hotel San Carlos

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Hotel San Carlos
Av. La Reforma 7-89, Zona 10, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #22 of 47 Hotels in Guatemala City
Amherst, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Room #5 is fabulous!”
4 of 5 stars Reviewed January 17, 2011

Lovely hotel. Good WiFi.
Restaurant fair-good.
Room #5 has charming fountain and pool RIGHT outside your window.
This time of year the sun rises on the horizon, and shines right onto the king size bed.
Room rate included comp shuttle to airport.
Little pricey, but well worth it.
On main street but very buffered from sound.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ale_sotocr, Director of Sales at Hotel San Carlos, responded to this review, May 24, 2011
Thank you very much for your review, hope you visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    11
    16
    1
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    4
See reviews for
10
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5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Michigan
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 21, 2010

The horrible service makes this a hotel I would never stay at again. We had 2 rooms reserved for a group of 6 people. Several of us checked in at 2 pm, were given a 2-bedroom apt. and told that room XX was reserved for the rest of our group. When they showed up at 3 that room had somehow disappeared and they asked us to all stay in the same room because all the other rooms were taken. They promised us a certain rate including tax and breakfast. The next day they charged us $50 more than we had been promised and wouldn't budge no matter what we said. No concessions for the messed-up reservation and not honoring a quoted price make this a hotel I would never recommend.

  • Stayed November 2010, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2009

Overall we liked the hotel a lot. Breakfasts were tasty and were included in our rate. There was a choice of 6 different breakfasts. The staff was friendly to us and our children. The room we had was huge! It was like renting an apartment, and the rates were comparable to regular much smaller hotel rooms elsewhere in Guatemala City. We had a kitchen, living room, 2 bedrooms and 2 baths.

The only complaint we had was that the shuttle was not there to meet us at the airport when we arrived--as the hotel staff had promised and confirmed in emails. We had to call a couple times to have them come and pick us up. Also, some of the staff don't speak English well.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damascus, OR
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2009

If you want to be downtown but don't care for "tourist" hotels this is the one. Very quaint older hotel, but in great shape, has a "colonial" feel. Rooms are all a little different, but very well furnished, very clean and comfortable. No pool (its really an oversized hot tub with cool water!), no workout room and no flashy bar, but if you want a very clean comfortable hotel downtown this is a great one. The staff was also great and always very helpful. I would definelty go back.

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
4 of 5 stars Reviewed May 14, 2008

I chose this hotel for its low price and since they are close to the embassy they are accustomed to adoptive parents. The only slightly negative things I have to say is that there is not much of an area to walk with your child (if you are visiting you can not leave the hotel) and one of the woman at the front desk was not very fluent in English and not too nice.
I was there for a week and all of the other people at the front desk were extremely accomidating. The cleaning people and other help were very nice and will assist with anything needed. I plan on staying here again!

Stayed January 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta ga
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 21, 2007

Upon driving up to the San Carlos your first impression is that you're visitiing a wealthy friend living in a grand home in Paris. The hotel is the perfect size--it's like a cross between a bed and breakfast and a hotel, it's quiet etc. but still big enough to have a small bar and restaurant and you can sit on the front porch. The place is 200 feet from the US Embassy on a wide boulevard with sidewalks and trees down the middle, so it is in a cosmopolitan area,
8-10 blocks from the nightlife, restauarant, big hotels area---which is a lot of fun to visit and it is also 8-10 blocks the other way to the downtown area---which offers a lot to see---like cathedrals, historic government buildings, parks etc. We were adopting our son and we also traveled around the country to see sites as well and loved Guatemala. the staff at the San Carlos are great---they provided us with a crib, a wash basin--whatever they could do to make your stay enjoyable---they were even nice about me discovering my room key was in my pocket at the airport--and i called them --they handled that too.--I'll be back

  • Liked — The historic beauty of the building and grounds, the room was like an apartment, good location
  • Stayed September 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 25, 2007

I have stayed in this hotel at three different times. Once in 2005 and 2006 with my mother, and the rooms we stayed in were fine, since they were on the first level by the courtyard. However, I stayed there with my family (husband and daughters 5 and 11) for the nights we arrived in Guatemala and when we departed and the rooms the hotel gave us were not kept up.

On our first night the room they gave us upstairs in the back with wooded floors had not been swept and the shower curtain rod needed repair. The room was a bit cramp. They also didn't give us the correct number of towel eventhough they knew it was for a family of four.

For the second night at this hotel before we flew out after our two week tour, I requested a room on the main floor, thinking it would be better. Again the room was not well kept. It was not crampped like the one upstairs, but the carpet was dirty with many stains.

My impression is that the best rooms are the most expensive ones, the suites, in the main part on the hotel. So just remember to request rooms that are by the courtyard or in the main building.

The hotel offers a free shuttle from and to the airport, which is very convenient. However, the driver was about 15 minutes late picking us up from the airport. Then, the next morning when we were flying out to Tikal, my husband forgot it was a free shuttle and ask for the fee. The driver then quoted Q50, so be aware of that. On our last stay, I requested the driver of the shuttle be there aat 10:00am to take us to the airport, but the dest either forgot to call dispite my 4 reminders, or the driver was just not efficient. The driver arrived 25 minutes late.

This hotel offeres a free breakfast. There are 5 options to choose from and they are all very good.

  • Liked — It is old large house turned into a hotel, making it nicer than the tall building hotels. Traditional.
  • Disliked — Back rooms cleanliness and shuttle being late and charging when he wasn't supposed to.
  • Stayed August 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Carlos

Address: Av. La Reforma 7-89, Zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #22 of 47 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Number of rooms: 23
Official Description (provided by the hotel):
Welcome to the small and luxurious hotel in Guatemala. Hotel San Carlos is an elegant hotel that offers a personalized service that will make you feel at home. Hotel San Carlos is located in "Avenida La Reforma", one of the main and most beautiful avenue of Guatemala City. About 200 meters from the commercial area, financial centers, embassies and tourist attractions. Ten minutes from "La Aurora" International Airport and five minutes from downtown Historical Center. ... more   less 
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Also Known As:
San Carlos Hotel
Hotel San Carlos Guatemala/Guatemala City

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