The horrible service makes this a hotel I would never stay at again. We had 2 rooms reserved for a group of 6 people. Several of us checked in at 2 pm, were given a 2-bedroom apt. and told that room XX was reserved for the rest of our group. When they showed up at 3 that room had somehow disappeared and they asked us to all stay in the same room because all the other rooms were taken. They promised us a certain rate including tax and breakfast. The next day they charged us $50 more than we had been promised and wouldn't budge no matter what we said. No concessions for the messed-up reservation and not honoring a quoted price make this a hotel I would never recommend.
- Also Known As:
- San Carlos Hotel
- Hotel San Carlos Guatemala/Guatemala City
- Official Description (provided by the hotel):
- Welcome to the small and luxurious hotel in Guatemala. Hotel San Carlos is an elegant hotel that offers a personalized service that will make you feel at home. Hotel San Carlos is located in "Avenida La Reforma", one of the main and most beautiful avenue of Guatemala City. About 200 meters from the commercial area, financial centers, embassies and tourist attractions. Ten minutes from "La Aurora" International Airport and five minutes from downtown Historical Center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Expedia and Hotels.com so you can book your Hotel San Carlos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.