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“Very nice ” 4 of 5 stars
Review of BEST WESTERN PLUS Hotel Stofella

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BEST WESTERN PLUS Hotel Stofella
2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala   |  
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Ranked #20 of 48 Hotels in Guatemala City
Porto Alegre, RS
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Very nice ”
4 of 5 stars Reviewed May 22, 2014

You know after seeing the review of this place I was a bit apprehensive, but everyone was very nice. Only thing that could have been better is the breakfast, but it was good enough, the area is wonderful, great location really, if you can try a restaurant that's 3 blocks away called garcias great food

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
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    40
    18
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Huijbergen
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed April 30, 2014

I stay here for work, two weeks. Hotel is basic, nothing more. Window in the room can not be opened, so no fresh air. Breakfast is not what one can expect, stale Bread, cold eggs even at 7 in the morning. For diner you should avoid it, restaurant is empty every night and I found out why the hard way. Worked all day so ordered a pizza and a beer. Pizza is for Guatamala very expensive but ok, tired and hungry. What I hot, a deep fried pizza from the microwave... And they call it the 'house pizza'
Asked about the mini size and style pizza, the guy just shrugged and walked away.
Mu advice, if you need a good and affordable hotel, better take the Princess. Stayed there two times before and is far better for the same price

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 15, 2014

Our section (room 301) had no lift!! My parents (70 year old) had to use the stairs all the time.

You rate a room by its shower; we had to wait 7 mins until finally hot water came out.

At breakfast (7-10 am) around 8:30 am no more cereal was left and they just said nothing when I asked.

No swimming pool and the transfer service to the airport consists only in calling you a taxi.

Good located tough...

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 12, 2014

Clean and modern city Hotel set amongst many others within a grid system layout. close to many small restaurants. Staff polite, helpful and pleasant. Wewere not happy with the room we had on the first night, as it was overlooked by conference visitors in the morning and we felt like we were in a goldfish bowl! Also, very noisy due to work being done at 8 am! We complained and were moved to a much larger, nicer room on the 1st. floor, next to the breakfast room. Much better and more modern. Has aircon. My brother and sister arrived with their partners for one night, and were very pleased with their rooms. We had our teenage child in our room and so were charged a little extra, but very good price. The free breakfast was "OK" in my opinion, "Good" in my husbands. The usual: cereals, grits (yuk!), some kind of egg dish, refried beans etc. and fruit/granola with yoghurt. Good coffee and selection fruit juice/tea.
Would stay again.

Room Tip: Ask to not have ground floor as it can be noisy and lacking in privacy!
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Las Vegas, Nevada
Top Contributor
85 reviews 85 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed March 21, 2014

Stayed there 1/18-25. Numerous things were and went wrong. Heating system DIDN'T work! Was blowing cold air. Front desk was not friendly. In fact, one person slipped a note under my door for someone else who spelled their last name with one "L". Talk about inefficiency. Breakfast on Friday, 1/24, was LATE as over 50 people were in the hallway waiting for them to get their act together. On 4, yes FOUR, occasions, I attempted to purchase their currency. THEY DID'T HAVE ANY!! Right then, I knew that this place was penniless, just like the country. Check-in was at the 2012 AAA/AARP rate which they failed and WOULDN'T recognize! When their final tabulation of my bill was scrutinized, they, Jarlin Sarmiento, agreed. He or SHE e-mailed me on the ERROR, but never did anything about it offering rationale on the billing in beautiful third-worl accounting practices. What is even more disturbing is that BEST WESTERN would do NOTHING about it to retrieve my funds. What does that tell you about this chain of hotels where "you stay with people who care". PUHLEEZ. So, if you want to get flim-flammed or better yet see two men wielding shot guns across the street, then stay there. Otherwise, you can find another hotel where they treat you respectfully and honestly unlike HOTEL STOFELLA. DO NOT RECOMMEND.

  • Stayed January 2014, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Tobyhanna, Pennsylvania
Top Contributor
146 reviews 146 reviews
54 hotel reviews
Reviews in 74 cities Reviews in 74 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed March 18, 2014

the rooms are a bit too filled with furniture, but comfortable, clean beds... in-room internet access easy. breakfast buffet: adequate and plentiful. I arrived late so didn't venture too far for food, but mc Donald's on corner has a café with wonderful fresh brewed coffee.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Springfield, Massachusetts
Top Contributor
154 reviews 154 reviews
22 hotel reviews
Reviews in 56 cities Reviews in 56 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed February 3, 2014

Arrived to Guatemala City and this hotel was in a nice location- walking distance to some nice restaurants. Front desk staff were curt and not friendly. I stayed here twice and both times felt uncomfortable walking to the front desk due to their demeanor. I felt asking them a question was bothersome. Customer service = not impressive.

Room was nice and shower head was powerful.

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hotel Stofella

Address: 2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #20 of 48 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Number of rooms: 82
Official Description (provided by the hotel):
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City

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