I stayed at this hotel on 20 Dec 2012 with OAT tour. Unfortunately , I had a retinal detachment and had to return on 26 Dec. The surgery was successful . My first room 319 had dirty carpet, and an intermittent urine smell which I finally figured out was only occurring when the AC was on. Also, construction was being done every day. I was in pain and nauseated, fairly normal, but had to put up with banging every day. When I felt well enough to ask for a room change, room 101 had clean wood floors and was quieter even though the window opened to the Taxi area.
I had assumed that I would be charged the same room rate as the 20 Dec stay. But no, I was informed by OAT on 8 Jan that I would receive only $5 off the top rate. Best Western must believe in gouging the sick. I tried to speak to the manager, Estuardo Pivaral on both 9&10 Jan. but he avoided a man to man meeting. I left the hotel on 10 Jan.
Other than the manager, my experience with the staff at the hotel was great. The staff was always very helpful to this very ill customer. The Guatemala people are very friendly and I enjoyed the visit until I went blind. The surgeon was great and my vision is slowly returning.
Robert Kenny MD
- Official Description (provided by the hotel):
- The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more less
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- Also Known As:
- Best Western Stofella Hotel Guatemala City
- Best Western Hotel Stofella
- Best Western Guatemala City
- Guatemala City Best Western
- BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City