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“Manager refuses to speak to customer” 2 of 5 stars
Review of BEST WESTERN PLUS Hotel Stofella

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BEST WESTERN PLUS Hotel Stofella
2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala   |  
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Ranked #24 of 47 Hotels in Guatemala City
New Orleans, Louisiana
1 review
“Manager refuses to speak to customer”
2 of 5 stars Reviewed January 10, 2013

I stayed at this hotel on 20 Dec 2012 with OAT tour. Unfortunately , I had a retinal detachment and had to return on 26 Dec. The surgery was successful . My first room 319 had dirty carpet, and an intermittent urine smell which I finally figured out was only occurring when the AC was on. Also, construction was being done every day. I was in pain and nauseated, fairly normal, but had to put up with banging every day. When I felt well enough to ask for a room change, room 101 had clean wood floors and was quieter even though the window opened to the Taxi area.
I had assumed that I would be charged the same room rate as the 20 Dec stay. But no, I was informed by OAT on 8 Jan that I would receive only $5 off the top rate. Best Western must believe in gouging the sick. I tried to speak to the manager, Estuardo Pivaral on both 9&10 Jan. but he avoided a man to man meeting. I left the hotel on 10 Jan.
Other than the manager, my experience with the staff at the hotel was great. The staff was always very helpful to this very ill customer. The Guatemala people are very friendly and I enjoyed the visit until I went blind. The surgeon was great and my vision is slowly returning.
Robert Kenny MD

Room Tip: Inside room is quieter providing you are out of the hotel during the day when construction is on goi...
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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127 reviews from our community

Traveler rating
    32
    37
    35
    17
    6
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16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
London
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 6, 2013

We stayed in the hotel for two night. Unfortunately we did not have water in the bathroom for a whole day... and according to the guy at the reception the water was supposed to be back just in the next 10 mins. Apart from that, the room was quite big, the bathroom large, and the breakfast very good.

The hotel is located in the hotel-district, so there are plenty of turist/foreigners restaurants/bars in walking distance.

We booked through expedia, and the taxes added into our bill were higher then expected (10% more).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Palm Beach Gardens, Florida, USA
Top Contributor
247 reviews 247 reviews
52 hotel reviews
Reviews in 79 cities Reviews in 79 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed December 26, 2012

Stayed one night on tour. Had plenty of hot water and room was clean. Breakfasts were adequate. Service staff at hotel very cooperative. Location was good enough for our purposes.
Nice woodwork and pretty orchids for decorations.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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VANCOUVER
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 10, 2012

Stayed at this place for three nights. Can't talk about the location too much but the inside of the building itself is kept clean. I agree it does need some updates. The water was shut off for one morning but they got it back on within a few hours. Breakfast was weak and service mediocre . I would not stay there again. Lots of restaurants and stores near by. Wifi and outdoor parking.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fortaleza, CE
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 3, 2012

Even though I have stayed in the Best Western Stofella before I must say that during this trip it has reached my limit.

When checking in I had to wait close to 2 hours for my room (I am Best Western Platinum) and service by the reception was absolutely poor.

The hotel was fully booked and with a limited area for breakfast people were even without tables during the breakfast. Even though breakfast is included quality can be better.

Rooms are outdated and very noisy.

All together this will make me choose another hotel next time I am in Guatemala City.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 21, 2012

We enjoyed are 2 nights at this hotel. Clean and comfortable rooms. good water pressure and comfy beds. Free internet service and nice computers you can use. the staff was friendly and helpful. The breakfast buffet was also good. Very convenient location

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Heredia, Costa Rica
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

The hotel is located in the best place in Guatemala City. The service is great, they helped me in all my requests. It is located near to bars, malls, restaurants, etc.

If I return to Guatemala, I will go to this hotel.

Room Tip: Room #333 is a nice room.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hotel Stofella

Address: 2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #24 of 47 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Number of rooms: 82
Official Description (provided by the hotel):
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City

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