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“An excellent hotel in a great location” 5 of 5 stars
Review of Suites Reforma Apart Hotel

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Suites Reforma Apart Hotel
Avenue Reforma 12-51 | Zone 10, Guatemala City, Guatemala   |  
Hotel amenities
Ranked #29 of 48 Hotels in Guatemala City
Washington DC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“An excellent hotel in a great location”
5 of 5 stars Reviewed March 12, 2012

We had a passport "mishap" in November and had to stay 4 extra days in the capital until we got emergency passports issued and could get a flight back to the US. We wanted a place close to the embassy, so the very helpful agent at American Airlines recommended Suites Reforma.

First of all, the service: the guys at the front desk were all extremely friendly and helpful, and actually gave us a discount upon learning of our situation. The room was clean, decent sized, and had a small refrigerator. You get a good breakfast on the house every morning. There's a small work-out room with weights, and a computer room with 3 or 4 computers and free internet--which came in very handy.

Location--couldn't be better. We usually stay in Zone 1 at the Pan American, but since we needed to be close to the embassy, we enjoyed wandering around the Zona Viva.Great restaurants everywhere, a very cool open-courtyard mall called the Plaza Fontabella, and more all within a few minutes' walk. And you're right on the Avenida Reforma, a few blocks from the Plaza Obelisco, a nice park to hang out in and people watch.

At the end of our stay they gave us a free shuttle ride to the airport. We definitely recommend the hotel and will be back. And we won't forget the kindness of the staff there.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Bogotá, Colombia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 25, 2011

I worked in Guatemala City during 2010 and my experience at this hotel was overall good. I got a nice one bedroom apartment with two double beds, nice closet, dresser, TV, bathroom, living room with one more TV, dining room and kitchen with refrigerator, microwave, blender, coffee brewer, pots, pans and dishware. I had a very nice view of the Volcán de Agua. It included, shuttle to and from the airport, breakfast and internet service. It has a very good location at Zona 10 where you can find excellent restaurants and is very close (walking distance) to 3 very nice malls. (Fontabella Plaza is beautiful). Staff was very nice and helpful and I have a very fond memory of all of them. Since its located right on Avenida Reforma, it is a strategic place for easy transportation and on Sundays you can go walking along the Avenue and have a great and colorful time. It is also very close to the airport. I would certainly go back there any time.

  • Stayed December 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 20, 2011

My sisters and I stayed here from mid-Jan to early April while one of my sisters underwent cancer treatment. This was a difficult time for us as my sister passed away at the end of March. The staff was amazing, compassionate, and supportive. The room met our needs perfectly. There is free wifi, which is a real money-saver. Breakfast for two is included. It is close to the US Embassy, in a very safe part of the city. If we return to Guatemala City, I will definitely come back and stay here.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 13, 2009

The room I stayed in had a kitchen (with dishes), living room/ dining room area, hot water in the bathroom, two queen beds, and a TV in the bedroom and living room. My bathroom also had a hair dryer and the bedroom had lots of closet space, a big dresser, and an alarm clock. It was very roomy and had a great view. The only downside was that the wireless internet only worked in a certain part of the living room for me and other guests seemed to have to come down to the lobby to use theirs. But since there was a business center with computers and a printer, it was not a problem. The breakfast was included and all of the other dishes I tried there were tasty as well. The small gym has weights and basic cardio machines. Some of the cardio machines were a bit squeaky, but there are plenty of weights to keep you busy. The laundry service is quite pricy and probably only worth it for delicate items like suits, but I ended up washing my casual items by hand. I was also able to save some money my keeping some basic groceries on hand. I often caught taxies right out in front of the hotel in the mornings without any problems. I was here for a month, so I got to know the hotel pretty well. I would recommend it to anyone who needs to stay in the area for an extended period of time.

  • Stayed October 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 9, 2007

The suites are more like an apartment. The suite we stayed in had a kitchen, large bathroom with shower (no bath tub), living room, dressing area, and bedroom with two full size beds and a balcony. There was a television in both the living room and bedroom. The hotel restaurant is for use by hotel guests only. The staff was very friendly. The hotel is very clean. The food was good. I think overall it's a great value. Our suite included pick up/drop off at the airport and daily breakfast. This hotel is NOT like a Marriott or Hilton. It's a local hotel. It does not have a pool or any other "entertainment." There is a small work out room, but we didn't use it. There is a small bar in the (small) restaurant. There is a shopping center with a Burger King within blocks of this hotel.

  • Liked — Having an apartment instead of just a basic hotel room.
  • Stayed November 2006, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 13, 2006

I am staying at the Suites Reforma Apart Hotel for a couple of weeks. Suites Reforma is at a great location in Zona Viva, very clean and I have a complete kitchen and huge bathroom. The staff could not be nicer or friendlier- The are willing to help me with anything I need and are constantly asking if I do need anything and how things are -yet the staff is discreet. The private restaurant has a somewhat small menu but everything I ordered was very good (they do have room service for a small fee extra). Breakfast is included. While this property does not have a pool and lacks some of the amenities that a fancier hotel may offer (that I really don't want to pay for or need during my stay). There is no air conditioner, but that did not matter as the suite stayed a perfect temperature - I highly recommend the Suites Reforma for safety, a large one bedroom suite and a very comfortable bed.

  • Liked — Large Suite and comfortable bed
  • Tips/Secrets — check out there web site
  • Stayed December 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Suites Reforma Apart Hotel

Address: Avenue Reforma 12-51 | Zone 10, Guatemala City, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #29 of 48 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Number of rooms: 52
Official Description (provided by the hotel):
Apart-Hotel Suites Reforma is the only option in Guatemala City offering you several options in the same place. Wall to wall carpeting and fully equipped suites for families and executives groups and Standard Hotel Rooms for short stays. Our Commitment: To Provide Personalized Service: We work hard every day to make you enjoy a pleasant stay, providing personal attention, concern, and interest within our services and assisting in your other activities, whether for business or fun. Our Location: Suites Reforma is located in the best area of Guatemala City, the "Zona Viva", Avenue La Reforma, Zone 10. Just ten minutes from the International Airport "La Aurora" and a block away from Banks, Corporate offices, Gourmet and Convenience Restaurants, Malls, Museums. Its cosmopolitan and opulent elegance distinguished in its beautiful and exotic Guatemalan marble fountains, paintings, and sculptures of important National Artists makes Suites Reforma unique in the vernal environment of Guatemala. Its modern and sophisticated architecture distinguishes Suites Reforma from the rest of the hotels as the most elegant and exclusive one. ... more   less 
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Also Known As:
Hotel Reforma Apart
Suites Reforma Apart Hotel Guatemala/Guatemala City

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