We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely ” 4 of 5 stars
Review of Real InterContinental Guatemala

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Real InterContinental Guatemala to your Saves list
Real InterContinental Guatemala
4.5 of 5 Hotel   |   14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #2 of 48 Hotels in Guatemala City
Leon, Nicaragua
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely ”
4 of 5 stars Reviewed July 16, 2014

Spent 3 nights here back in February and it was very comfortable, breakfast included was well worth every penny. Service was the best!! Most places in Central America lack in this area... But not the Inter... In Nicaragua the service is exceptional at this hotel as well... It's as if you are not in Central America... Almost everyone speaks at least two languages... Highly recommend this hotel as well as the one in Nicaragua.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 24, 2014
Dear Customer:

We are very grateful for your fine review about your recent stay in our hotel as well in our brother hotel en Nicaragua. We are happy to hear you enjoyed our complete breakfast at The Market restaurant and our staff services.

We remain at your services and hope to have the pleasure to serve you very soon.

Kind Regards,

Nelson D´Lima
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

542 reviews from our community

Traveler rating
    310
    157
    44
    18
    13
See reviews for
62
55
30
327
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
1 review
2 of 5 stars Reviewed July 16, 2014

The service is good, it has good restaurants but, I'm a regular visitor due business travels. This is my third bad experience at the hotel. The first one, I was placed near to the elevators, it is pretty noisy, they were kind and offer me a better room. Second time I was place on a handicap room, it was dirty, and there were some blood stains in the bathroom furniture. This third time, the beds are old and very unconfortable. They really need to change old mattresses

I would recommend when checking in to look for a room away from elevators, check that the room is clean and check for the beds in good conditions.

Room Tip: ask rooms away from elevators. check that the room is clean check for the beds in good conditions.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 21, 2014
Dear Customer:

We are very grateful for your recent stay and review about your experience. We extend our most sincere apologies for all the inconveniences you have encountered during your past 3 stays regarding room conditions. I assure you we have already updated your profile to make sure you will always be assigned to the correct room regarding your requirements. I´m also glad to inform you that we will soon be stating our complete Room and Corridor´s renovation, hopefully you will enjoy this in your future stays.

We hope that despite these situation we can have the opportunity to serve you in your future stays.

Kid Regards,

Nelson D´Lima
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicaragua
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 8, 2014

Hotel is great, rooms, service, hotels etc. But the must important thing, there was no hot water!! I shaved and almost tore my face. I then took a shower and only towards the end when I was turning off the water, I started to feel lukewarm water. I mentioned this at the front desk, and it seems they know about itand just told me that I had to let the water run. I know now for next time, turn the water on 15 minutes prior to shaving and showering.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 9, 2014
Dear Guest:

Thank you very much for your recent stay and review about your experience. We would like to extend our most sincere apologies for the inconvenience of the water temperature in your room. We have reviewed this case with our maintenance and housekeeping departments and will conduct a thorough analysis of our water system to make the corresponding changes to improve this.

We appreciate your comprehension and beg for a second opportunity to serve you. Please let me know about your future visits so I can personally make sure you enjoy your Best Rest and Experience.

Kind Regards,

Nelson D´Lima
General Manager
nelson.dlima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
1 review
5 of 5 stars Reviewed July 7, 2014

My stay was very comfortable in a clean, spacious room. I was in guatamala for business reasons and felt safe and secure at the location. The staff was courteous and attentive to my needs. I would recommend this hotel to anyone.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 10, 2014
Dear Customer:

Thank you very much for your recent stay and for taking the time to write a review about your experience. We are very happy to hear you enjoyed your stay and that we accomplished our goal to provide your Best Rest.

We look forwards for your next visit.

Kind Regards,

Nelson D´Lima
General Manager
nelson.d´lima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 6, 2014

The Restaurants on property are great, especially for the breakfast buffet. The Staff is great. The Customer Service is exceptional. The Guest Rooms could stand to be updated. The lobby and restaurants are very attractive.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 8, 2014
Dear Customer:

Thank you very much for the review about your recent stay here in your home away from home. We are happy to hear you enjoyed our recently remodeled restaurants and our staff services. We will be conducting a complete room and corridor renovation in the last months of this year so hopefully you will be able to enjoy this in your future stays.

We look forward to serve you again.

Kind Regards,

Nelson D´Lima
General Manager
nelson.dlima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed July 4, 2014

Thought I would try this hotel having previously always used the Westin. Public rooms are large, clean and comfortable but the bedrooms are tired and in need of a facelift. I booked a room on the executive floor - it was satisfactory but nothing more, and not as clean as I would have expected.
Staff were pleasant and obliging but the business services just not good enough I'm afraid.
Back to the Camino Real next time I think.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, Manager at Real InterContinental Guatemala, responded to this review, July 21, 2014
Dear Guest:

Thank you very much for your recent stay and feedback about your experience. As you well mention we are aware of the renovation requirements in different areas of the hotel and I´m glad to inform you that we will be conducting a complete Room, Corridors and Executive Lounge renovation very soon as part of a continuous process since last year with Picasso Restaurant, The Market Restaurant, Maya Lounge, Lobby, Art Gallery, SPA and Gym.

We truly hope to have once again the opportunity to serve and that you can enjoy our model renovated room in your next visit to Guatemala, please contact me directly so In can personally take care.

Kind Regards,

Nelson D´Lima
General Manager
nelson.dlima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
1 review
4 of 5 stars Reviewed July 3, 2014

An outstanding property. Rooms are spacious and comfortable. Wireless can be a bit slow at times but overall was reliable. Service was excellent at every step. Breakfast buffet was included in the rate and had a great variety of dishes. Will stay at Intercontinental hotels whenever I am in Central America.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 8, 2014
Dear Guest:

Thank you very much for your recent stay and for taking the time to write a review about your experience. We are very happy you enjoyed our rooms comfort, hotel staff services and breakfast quality/variety. I am glad to inform you we have recently upgraded our Internet speed to 100 MB for faster and convenient quality.

We look forward for your next visit to Guatemala so that you can stay here in your home away from home.

Kind Regards,

Nelson D´Lima
General Manager
nelson.dlima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Real InterContinental Guatemala? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Real InterContinental Guatemala

Address: 14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#2 Luxury Hotel in Guatemala City
#2 Business Hotel in Guatemala City
#2 Family Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our updated fitness center in its new location overlooking the heated pool and views of the city. Our 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest internet connection (100MB), soundproof windows, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Orbitz, Travelocity, Priceline, Cheap Tickets, Expedia and Agoda so you can book your Real InterContinental Guatemala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

Owners: What's your side of the story?

If you own or manage Real InterContinental Guatemala, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.