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“Intercontinental hotel” 5 of 5 stars
Review of Real InterContinental Guatemala

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Real InterContinental Guatemala
4.5 of 5 Hotel   |   14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala   |  
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Ranked #3 of 48 Hotels in Guatemala City
Ocala, Florida
1 review
“Intercontinental hotel”
5 of 5 stars Reviewed July 7, 2014

My stay was very comfortable in a clean, spacious room. I was in guatamala for business reasons and felt safe and secure at the location. The staff was courteous and attentive to my needs. I would recommend this hotel to anyone.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 10, 2014
Dear Customer:

Thank you very much for your recent stay and for taking the time to write a review about your experience. We are very happy to hear you enjoyed your stay and that we accomplished our goal to provide your Best Rest.

We look forwards for your next visit.

Kind Regards,

Nelson D´Lima
General Manager
nelson.d´lima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2014

The Restaurants on property are great, especially for the breakfast buffet. The Staff is great. The Customer Service is exceptional. The Guest Rooms could stand to be updated. The lobby and restaurants are very attractive.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 8, 2014
Dear Customer:

Thank you very much for the review about your recent stay here in your home away from home. We are happy to hear you enjoyed our recently remodeled restaurants and our staff services. We will be conducting a complete room and corridor renovation in the last months of this year so hopefully you will be able to enjoy this in your future stays.

We look forward to serve you again.

Kind Regards,

Nelson D´Lima
General Manager
nelson.dlima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 4, 2014

Thought I would try this hotel having previously always used the Westin. Public rooms are large, clean and comfortable but the bedrooms are tired and in need of a facelift. I booked a room on the executive floor - it was satisfactory but nothing more, and not as clean as I would have expected.
Staff were pleasant and obliging but the business services just not good enough I'm afraid.
Back to the Camino Real next time I think.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, Manager at Real InterContinental Guatemala, responded to this review, July 21, 2014
Dear Guest:

Thank you very much for your recent stay and feedback about your experience. As you well mention we are aware of the renovation requirements in different areas of the hotel and I´m glad to inform you that we will be conducting a complete Room, Corridors and Executive Lounge renovation very soon as part of a continuous process since last year with Picasso Restaurant, The Market Restaurant, Maya Lounge, Lobby, Art Gallery, SPA and Gym.

We truly hope to have once again the opportunity to serve and that you can enjoy our model renovated room in your next visit to Guatemala, please contact me directly so In can personally take care.

Kind Regards,

Nelson D´Lima
General Manager
nelson.dlima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
1 review
4 of 5 stars Reviewed July 3, 2014

An outstanding property. Rooms are spacious and comfortable. Wireless can be a bit slow at times but overall was reliable. Service was excellent at every step. Breakfast buffet was included in the rate and had a great variety of dishes. Will stay at Intercontinental hotels whenever I am in Central America.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 8, 2014
Dear Guest:

Thank you very much for your recent stay and for taking the time to write a review about your experience. We are very happy you enjoyed our rooms comfort, hotel staff services and breakfast quality/variety. I am glad to inform you we have recently upgraded our Internet speed to 100 MB for faster and convenient quality.

We look forward for your next visit to Guatemala so that you can stay here in your home away from home.

Kind Regards,

Nelson D´Lima
General Manager
nelson.dlima@r-hr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Top Contributor
434 reviews 434 reviews
96 hotel reviews
Reviews in 149 cities Reviews in 149 cities
249 helpful votes 249 helpful votes
3 of 5 stars Reviewed June 27, 2014

This hotel needs a real good guest room refurbishment. The rooms are tired. The club lounge is tired. No hot water in the shower. I arranged with the concierge 2 days prior to arrival a taxi to pick me up upon arrival at the airport. This never happened. I had to go through 6 internet codes supplied by the front desk before I could connect to the internet. I do not feel that this InterContinental Hotel is up to thee standards of InterContinental Hotels in South and Central America. The club lounge is small.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, Manager at Real InterContinental Guatemala, responded to this review, July 1, 2014
Dear Customer:

Thank you very much for your recent stay and feedback about your experience. As you well mention we are aware of the renovation requirements in different areas of the hotel and I´m glad to inform you that in the last months of this year we will conducting a complete room and corridors renovation as part of a continuous process we are conducting since last year with Picasso Restaurant, The Market Restaurant, Maya Lounge, Lobby, Art Gallery, SPA and Gym. We extend our most sincere apologies for the taxi service and difficulty in connecting to Internet that we are also improving speed and quality.

We hope that despite these issues we can have the pleasure to serve you in a near future and that you can enjoy all these new changes and a we deserved Best Rest.

Kind Regards,

Nelson D´Lima
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 26, 2014 via mobile

Stayed for a recent business trip. Staff was exceptionally helpful and friendly. Hotel and rooms were very clean. Food was fantastic! The variety of restaurants and food selections were great and delicious. Highly recommend.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, July 1, 2014
Dear Guest:

Thank you very much for your preference and nice review about your recent stay. We are glad to have reached out goal to provide Your Best Rest and experience.

We look forward to receive you soon.

Kind Regards,

Nelson D´Lima
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco Bay Area
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 22, 2014

InterContinental (Guatemala City) more than surpassed our expectations. We have stayed here twice. Definitely recommend it. It is upscale to some but not over the top.

The service, restaurants, and decor were top notch.

If you're arrive late into Guatemala, this hotel isn't too far from the airport. Take a taxi or drive over. It is a fine place to spend the night to rest up before heading out in the morning.

Comfortable beds.

They have a new manager (from Honduras). He's a buttoned up. All about service. Very professional. He was right with the front desk team.

Oh, we say ton of families. Some extremely stylish locals and tourist.

You can head across the street to find some great local dishes too. The main street (which I can not remember the name) is very wide. When we departed, the city was have a 5K (or so) Walk to raise money for cancer research.

Lastly, separate from this hotel. You'll love the size and organization (at least what we witnessed) of the Guatemala City airport. It is HUGE. Way larger than expected. Also, seems way larger than needed.

Room Tip: The higher the floor the better. Gives a general view of the city.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson D, General Manager at Real InterContinental Guatemala, responded to this review, June 25, 2014
Dear Guest:

Thank you very much for your recent stay and for taking the time to write such a complete and encouraging review about your experience. We are delighted to know you enjoyed your Best Rest and appreciate the changes in staff we have done with the purpose to provide our guests a memorable service experience.

We look forward to receive you very soon.

Kind Regards,

Nelson D´Lima
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental Guatemala

Address: 14 Calle 2-51 Zona 10 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#2 Luxury Hotel in Guatemala City
#2 Family Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our updated fitness center in its new location overlooking the heated pool and views of the city. Our 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest internet connection (100MB), soundproof windows, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

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