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“Quiet And Friendly” 4 of 5 stars
Review of Hotel Vista Real Guatemala

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Hotel Vista Real Guatemala
4.5 of 5 Hotel   |   Prolongacion Blvd. Los Proceres KM 9, Zona 15, Guatemala City 01001, Guatemala (Formerly Quinta Real Guatemala)   |  
Hotel amenities
Ranked #8 of 47 hotels in Guatemala City
chicago
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Quiet And Friendly”
4 of 5 stars Reviewed January 17, 2013

Our family stayed here for several days and loved it. The staff were beautiful and so kind to us. We were not sure what to expect coming from the USA with an average spanish vocabulary.

They provided a crib for our baby and such great service. The food was outstanding. We nearly ate every meal in the hotel so we basically tried the whole menu.

The hotel lacked amenities but made up for it with service and smiles.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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136 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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dayton ohio
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 31, 2012

Certainly were not disappointed at this hotel! Very attentive staff and accommodated our shuttle to/from the airport without a hitch. We stayed here in a quiet room overlooking the lovely gardens. So romantic at night as they set out candles for the walkway in order to pass from the lobby to the tower hotel room area. Large room setting and a very large bathroom. And a note in each room posted that the tap water is actually treated, so it was safe to drink!
The bedding was so comfortable with one of the best ever pillow top surfaces and lovely soft linens. Colonial architecture and similar feeling as when staying in a Spanish Parador setting.
The restaurant was wonderful for breakfasts and lunch or dinner and the Sunday buffet was outstanding!
Certainly I will no longer arrive at the airport and think I must go immediately to Antigua! Come here and relax; everything you need is here! It is also an easy taxi ride to other areas of the city should you want to go to another zone event

Room Tip: Ask for a room 'away' from the restaurant area on the weekend as the receptions and parties...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 13, 2012

ups:
- quiet, lush, natural environment ideal for relaxing after a hectic day in this city
- old colonial charm and style, but with all the mod cons installed for business as well as pleasure
- very attentive service with a smile
- great breakfast

ok's
- the location is only slightly removed from the city centre, but this is actually a plus for your peace and quiet.
- price is right, not cheap but worth it.

conclusion: i will return!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Mateo
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 6, 2012

I would stay here in a heartbeat again. The location, atmosphere and room quality were all fantastic and it was a relative steal at this price. The hotel was as nice as any found anywhere and the staff was professional and efficient.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bothell, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 3, 2012

This Hotel is very beautiful, in a safe area and staff is "friendly". But, probably best for only business meetings or events I feel. It was very disappointing to me. I have traveled to Guatemala many times.... Too far away from anything. Prices quoted before trip were higher when arriving. Almost all the staff was very friendly but there were HUGE communication problems, which I hold the front desk 100% responsible for. They had no money to exchange when we arrived, no problem, we can wait 30 minutes, One hour later,still no currency. After wasting more time waiting, when we needed to be somewhere, we found out there was a bank RIGHT NEXT DOOR, next to parking lot. Walked over & it was done in minutes....Why not tell us that? Room was freezing cold, when a room service person arrived with our food he commented on how cold it was, tried to fix the heat, could not & said someone would be up to take care of it ....we saw no one. Freezing cold all night. (But the bed WAS really comfortable! ~ would have rather been warm though) Honestly, it was an accumulation of small inconveniences that I never would have expected from a top rated Hotel.

Stayed November 2012, traveled with friends
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Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 27, 2012

We stayed our last night in Guatemala after a medical mission on Nov 22 2012 anticipating our final day in town to be relaxing. When I'd booked on line; I was automaticly charged a business class up grade. Upon arrival the girls at the front desk didn't even point out the extra amenities we had purchased which included a complimentary 5pm evening reception of h'orderves; beer and Internet access. We had to ask our bell boy what business class entail. He told us free food; beer and wine. When we tried to access the lounge; our card didn't work and we had to go to the front desk on 3 separate occasions. Needless to say upon complaining we were finally served by 6 pm. Apparently we where only one on the floor that paid for this service and we were charged for our wine when ourbell boy told us it was free. We booked a massage prior to arrival and was adviced a rate of $35; when confirm at the hotel we were quoted $47. It was one mishaps after another. The hotel is located on a highway away from town with nothing nearby. Our taxi ride was 35 minutes just to get to the closest shopping. The final inconvenient is our heater did not work in our room and when asked to speak to a manager our request was ignored. This place simply did not even meet standards as advertised. Might be a nice facility but I rather stay in town and at a hotel where the heater works.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 18, 2012

The ambiance you get in Vista Real is the best you can ever get. Located a little outside the city, it is noise free and perfect to spend time there. I stayed for almost 2.5 months and i loved it

I should not forget to mention the hospitality received at restaurant. It is excellent.

Guys, you would never regret for choosing vista real.

Room Tip: Choose rooms which ends with 9 like 109, 209, and 309. They have Jacuzzi :) also ground floor rooms...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Vista Real Guatemala

Address: Prolongacion Blvd. Los Proceres KM 9, Zona 15, Guatemala City 01001, Guatemala (Formerly Quinta Real Guatemala)
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Luxury Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#5 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Vista Real Guatemala 4.5*
Reservation Options:
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Also Known As:
Hotel Vista Real Guatemala City
Hotel Vista Real Guatemala Guatemala City

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