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“Holiday Inn - International chain, but...” 3 of 5 stars
Review of Holiday Inn Guatemala

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Holiday Inn Guatemala
4.0 of 5 Hotel   |   1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala   |  
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Ranked #16 of 47 Hotels in Guatemala City
Bogotá
Top Contributor
173 reviews 173 reviews
123 hotel reviews
Reviews in 62 cities Reviews in 62 cities
163 helpful votes 163 helpful votes
“Holiday Inn - International chain, but...”
3 of 5 stars Reviewed July 29, 2013

The hotel is aprox. 10-15 minutes away from the airport; a complimentary shuttle to/from the International airport (GUA) is provided.

Check-in: quick and efficient; staff helpful

Elevators: extremely slow! It took up to 10 minutes to go down from the 7th floor!

Rooms: my room was facing to the back (not towards the hardrock-cafe).
The room was clean with carpeted floor (except bathroom).

A small minibar; a working desk and a table with 2 chairs.

No window to open; ventilation only by using the aircondition.

Internet: very bad.
In the evening, it connected and de-connected every moment - other users on my floor had the same problem.

Gym: small - smelling (plastic) floor - some/better ventilation should be provided.
Equipment: some treadmills, exercise bikes, free weights - basic - but all equipment was working.


Outdoor pool:
No lockers to store your clothes when changing for the pool or for the gym;
I did not see anyone who took a shower before entering the pool :-( so I don´t want to know the water quality.

Breakfast: aprox. 10-12 USD; nice variety of food.
The area for breakfast is a too small (waiting time; waiters removed your plates while you´re going to the buffet again).

Location: lots of restaurants, bars are in the area.

Summary: OK - but nothing special; you probably get similar services for less money.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Guest Relations Manager at Holiday Inn Guatemala, responded to this review, August 9, 2013
Dear tom_brd:

Thank you for taking the time to comment about our hotel, your comments are very important for us, to keep improving every day!

We will take note of all of them, take actions and try to make you next stay better.

We will be waiting to hear from you soon.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Glenwood
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 22, 2013

This hotel was a clean and comfortable place to stay. The staff were eager to serve and help. The beds were comfortable, everything was in good working condition, the rooms appeared clean, an airport shuttle was provided and the staff were friendly and courteous. The breakfast was excellent. We had two days of business meetings and the meeting rooms were comfortable and the staff saw that the meetings ran smoothly. If I return to Guatemala City this will be my choice of hotels.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review, July 24, 2013
Dear Plyeler:

Thank you for taking the time to review our hotel.

We are glad that you had a great experience upon your stay, not only in the hotel but also in Guatemala. Our greatest satisfaction is to receive comments like yours because they let us know we are doing a good job with our guests and motivate us to continue excelling in our service.

We are looking forward to see you on your next visit.
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Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 21, 2013 via mobile

Clean, spacious, well-appointed rooms with free wifi near GUA airport. Late night desk staff spoke flawless English.

Tip: ask for a room on the side of the hotel facing away from the Hard Rock Cafe on weekends.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review, July 22, 2013
Dear guest, Thank you for reviewing our hotel. We're glad that you enjoyed your stay with us. We'd be honored to have you stay at our hotel again sometime soon. Thanks again for reviewing.

Best regards,
Holiday Inn Guatemala
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Selah, Washington
Top Contributor
80 reviews 80 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 29, 2013

I had two great experiences here. I stayed here for two days, left for a few days and came back for one night before my flight. The free shuttle was a great perk! I enjoyed the bilingual staff who was willing to exchange money for me too. We used their conference rooms a few times, the breakfast was good in the morning. We enjoyed the pool area outside. I never had a problem with the noise even though my room was on the 14th flood right across from the hard rock hotel. It was close to a lot of shopping places and some good restaurants. Its only 8 bucks to get to Zona 1 which is a must see. I would come back next time too.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review, July 1, 2013
Dear guest, we thank you for your review and we're glad that your experience with us was an enjoyable one. Once again thank you and we're looking forward to serve you again very soon.

Best regards,

Holiday Inn Guatemala
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Guatemala City, Guatemala
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 26, 2013

I've been in this hotel for 5 times in the last 6 months, and the service has been really bad. Some of the employees have a very bad attitude and are not very nice communicating to you. I experience two mayor disappoints first time I get a smoker room that smell really bad, I asked to be moved, because I request a non-smoking room from the beginning and they didn’t even care, I didn’t receive a new room neither an apology. Last time they didn’t let me have breakfast in the restaurant because of my “Tattoos”, they treat me like if I was a Gang Man. Finally they make you feel very away from home, or at least away from a good Hotel…

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review, July 1, 2013
Dear guest, we apologize for the inconveniences you experienced during your visits. Employees having a bad attitude is unacceptable, we will look into this. We're also going to look into what happened with your reservation so this won't happen again. About the restaurant issue, our restaurant has a dress code policy and we're sorry if you were offended in any way.

Best regards,

Holiday Inn Guatemala
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Guadalajara, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 7, 2013

This hotel is located at "Zona Viva" at Guatemala City which means it is walking distance to many restaurants and bars.

PROS:Nice and friendly staff, reasonable priced, clean rooms, there are many restaurants in the surroundings ( including a McDonalds!). Free parking, free airport shuttle.

CONS: It can get pretty noisy at night since the is a Hard Rock Cafe right across the street. Food choices at the hotel´s breakfast buffet are limited. Hosekeeping service can be a hit or miss. There in no room service after 11 pm.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review, May 13, 2013
Dear guest, thank you for your recent review of our property. We're glad that for the most part, your stay was enjoyable. We will take your comments into consideration. We hope to see you again in the near future.
Best regards,
Holiday Inn Guatemala
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Seattle, Washington
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 3, 2013

Someone dropped the ball on my reservations and I had to leave because they were fully booked. The hotel staff gave the impression like "sorry bout your luck pall, now get your bags out of our hotel". You would think they might at least pretend to care a little bit. They messed up the bill and, well, that is to be expected. My saying is first time, everytime. I was happy that my reservations were messed up because I had the opportunity to stay at the Howard Johnson where they have excellent customer service and friendly staff. Here is the rest of the scoop-

Highlights:
Good location, mall just down the street
comfortable bed
good internet
breakfast

lowlights:
Awkward staff
breakfast is weird, one day they have pancakes, the next they don't, but have the syrup out. If you ask for pancakes, they bring out the entire kitchen staff and then the wait staff and try to figure out what your talking about. (I don't know the word for pancakes in spanish). Then they bill extra for pancakes because today they decided not to make them included with the breakfast like every other day...
Did I mention awkward staff?

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review, May 6, 2013
Dear guest, thank you for taking the time to review our hotel. We're sorry that your stay was interrupted so abruptly, we're going to take a look to see what happened with your reservation and also to see what was wrong with the staff. About the breakfast, we're going to look into why that happened and we'll most definitely fix this. Again, sorry for the inconveniences, your comments will be taken into consideration.
Best regards,
Holiday Inn Guatemala
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Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Guatemala City
#14 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
Official Description (provided by the hotel):
Conveniently located in the heart of 'The Life Zone' next to business, financial and entertainment centers. Only 5 minutes from La Aurora International Airport. The Holiday Inn Guatemala offers 194 rooms and 10 Jr. Suites with kitchenette, all of them decorated to provide comfort and a peaceful stay to our guests. With a choice of mountain or city view, wall to wall carpeting, cable TV, safety deposit box inside the room, two telephone extensions, wireless internet, central air conditioning, radio and alarm clock, coffee maker, iron and ironing board and electronic keys. For your convenience,Holiday Inn Guatemala provides business center facilities. Seven meeting rooms and audiovisual equipment for conferences and events from 10 to 300 people. ... more   less 
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City

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