Someone dropped the ball on my reservations and I had to leave because they were fully booked. The hotel staff gave the impression like "sorry bout your luck pall, now get your bags out of our hotel". You would think they might at least pretend to care a little bit. They messed up the bill and, well, that is to be expected. My saying is first time, everytime. I was happy that my reservations were messed up because I had the opportunity to stay at the Howard Johnson where they have excellent customer service and friendly staff. Here is the rest of the scoop-
Good location, mall just down the street
breakfast is weird, one day they have pancakes, the next they don't, but have the syrup out. If you ask for pancakes, they bring out the entire kitchen staff and then the wait staff and try to figure out what your talking about. (I don't know the word for pancakes in spanish). Then they bill extra for pancakes because today they decided not to make them included with the breakfast like every other day...
Did I mention awkward staff?
- Official Description (provided by the hotel):
- Conveniently located in the heart of 'The Life Zone' next to business, financial and entertainment centers. Only 5 minutes from La Aurora International Airport. The Holiday Inn Guatemala offers 194 rooms and 10 Jr. Suites with kitchenette, all of them decorated to provide comfort and a peaceful stay to our guests. With a choice of mountain or city view, wall to wall carpeting, cable TV, safety deposit box inside the room, two telephone extensions, wireless internet, central air conditioning, radio and alarm clock, coffee maker, iron and ironing board and electronic keys. For your convenience,Holiday Inn Guatemala provides business center facilities. Seven meeting rooms and audiovisual equipment for conferences and events from 10 to 300 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, BookIt.com, IHG and Odigeo so you can book your Holiday Inn Guatemala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Guatemala Hotel Guatemala City
- Holiday Inn Guatemala City
- Guatemala City Holiday Inn
- Holiday Inn Guatemala Guatemala City