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“Nice hotel, central, good area, but older” 3 of 5 stars
Review of Holiday Inn Guatemala

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Holiday Inn Guatemala
4.0 of 5 Hotel   |   1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala   |  
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Ranked #15 of 47 hotels in Guatemala City
Frisco, texas
Top Contributor
104 reviews 104 reviews
45 hotel reviews
Reviews in 52 cities Reviews in 52 cities
68 helpful votes 68 helpful votes
“Nice hotel, central, good area, but older”
3 of 5 stars Reviewed November 23, 2012

Stayed here at start of a Guatemala visit. The hotel has a free shuttle from airport (saved me $10 taxi ride; not stated on the IHG website); this Zone is close to the airport, and in a nice and safe area of the city. Rooms are OK, and acceptable as they are older and do show their age. Its not terrible, but could do with refurbishing. Asked for an upgrade (Platinum member) but they declined as they were full. Nice and friendly/helpful staff. There is a nice breakfast place nearby, called San Martin, which had a great breakfast, and was full with well off locals. Recommended if you get the rooms at a good price.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Director de Relaciones Públicas at Holiday Inn Guatemala, responded to this review, November 26, 2012
Dear Sirs:

Thank you for staying at the Holiday Inn Guatemala, it was great to host you during your visit in Guatemala. We are glad that you enjoy your stay with us, it is a pleasure to serve you and make you feel comfortable.

Thank you for taking the time to place your comment here, they help us to improve our property and service. We appreciate all comments from our guests.

We hope that you come back soon and stay with us.

Regads,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
San Salvador, San Salvador, El Salvador
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 19, 2012

From the Lobby you can't tell that much but once you get to the elevators you can tell this is a very old hotel and in poor condition. The elevators are probably from the 70s because it takes about two minutes (non stop) or more to get to the 14 th floor. The rooms look old. The art work, decor, electrical system (outlets) are in terrible shape and outdated. At $140 per diem it's a terrible value offering.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review, December 3, 2012
Google Translation
Estimado Huésped:
Gracias por haber escogido nuestra propiedad para durante su estadía en Guatemala.
Agradecemos su comentario, lo cual nos impulsa a mejorar, queremos comentarle que estamos realizando mejoras en nuestra propiedad con la finalidad de servirle mejor a nuestros clientes. Sus comentarios nos ayudan a mejorar.
Lo invitamos a visitarnos de nuevo!
Saludos cordiales,
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Wrightstown, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 3, 2012

We used our Priority Club Platinum rewards to book our room. Upon realizing the next day that we had not received our complementary drink cards and had not been offered an executive room, I brought it up to the attention of the front desk staff. The response (with a rolling of the eyes) was that it was because "I had used a free night and had not paid for it". Little do they know that I purchased and paid for every point that I have through my resort. A well dressed man in a suit came by and they turned their attention to him, and left me there. I then realized that the services were rendered it the manner they were because they were under the assumption that I had not payed but was getting a free ride. I think this is very bad business. I will be traveling extensively due to business in 2013, and will not stay at this facility. On the upside the hotel did appear clean and the cleaning staff were very friendly. I had a problem with my coffee pot because it was too dirty and had coffee grounds inside and it could not be unplugged to clean it because its directly wired in. There is a McCafe a few blocks from there and a variety of restaurants. Very busy one way streets all around, but it did feel secure.
I'm sure I only had contact with a few of their front desk staff and the Morning shift manager, but unfortunately they did represent the Hotel during my stay. I stayed at the Crowne Plaza for half the points, and had was treated with so much kindness and respect, and was thanked for being a member. Not the worst hotel, but the worst customer service treatment I've had.

Room Tip: If you are a coffee drinker and plan on making coffee in the room, check the inside of your coffee p...
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Atlanta, Georgia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 2, 2012

I stayed three nights in Guatemala City in this hotel. I´ve had a big nice room, very clean. The staff was very friendly and helpful when I asked for a cab to the airport at 3am.
The breakfast is fine, average. Is not included, it cost $10 USD. The coffee is wonderful, best coffee ever! In the rooms there is a small coffe maker with Guatemalan coffee if you still need some more.
The hotel is located walking distance from the Westin Hotel and is surrounded by very nice restaurants and shops.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 23, 2012

I am a frequent business traveler. This is a good hotel, basically all is good. I recommend. You can safely walk outside on the sidewalk, get fresh air, look and walk for a place to eat, security visible, nice and safe. All other major hotels in the area are close, and it is also near the airport.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 20, 2012 via mobile

At first sight the rooms look very clean. However, do not try the plugs behind the bed: lots of dust! Coffee machine in the bathroom: cables taped together ...

Average hotel rooms. Good location. Reasonable breakfast. Nice small pool and gym.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 21, 2012

stayed one night because the hotel intended to stay had sold out.. So it was a courtesy stay. location of hotel is good. Breakfast should be included .. it is too expensive for the kind of food. when needed to take a shower the night of arrival "suprise" no water....

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Guatemala 4*
Official Description (provided by the hotel):
Conveniently located in the heart of 'The Life Zone' next to business, financial and entertainment centers. Only 5 minutes from La Aurora International Airport. The Holiday Inn Guatemala offers 194 rooms and 10 Jr. Suites with kitchenette, all of them decorated to provide comfort and a peaceful stay to our guests. With a choice of mountain or city view, wall to wall carpeting, cable TV, safety deposit box inside the room, two telephone extensions, wireless internet, central air conditioning, radio and alarm clock, coffee maker, iron and ironing board and electronic keys. For your convenience,Holiday Inn Guatemala provides business center facilities. Seven meeting rooms and audiovisual equipment for conferences and events from 10 to 300 people. ... more   less 
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City

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