This is a nice hotel located in zone 13. Geographically very close to the airport, just a half of mile, or just five minute drive. The hotel offers a free shuttle service from and to the airport. Or you can pay $6.50 usd for the cab ride.
I stayed at this hotel for 6 nights and I could barely hear the commercial airplanes landing and taking off except for the boeings 747. The noise is noticeable when you're staying at a room facing south (airport) these are the odd numbered rooms. The north facing or even numbered rooms are quiet.
By the way, the noise is more noticeable when a Hercules or a couple of F-16s arrive. Of course this is not common but I stayed at this hotel for a week and departed a day before George W Bush visited Guatemala. So this uncommon noise could be heard all over Guatemala City.
North facing rooms have a nice view to the city, and a big apartments construction. South facing rooms have a beautiful view to two volcanoes, and the airport.
Rooms include free breakfast buffet, which is good but not spectacular. You can taste some of the local cuisine.
Staff at Crowne Plaza are very friendly, and helpful, and not pushy. If you do not want them to carry your luggage to your room they will not insist. But please don't do that just to avoid tipping them.
Free wireless internet access. And if you didn't bring your computer, then there are some PCs available at the Business Center.
There's also a casino inside the hotel with some slots machines, black jack tables, roulette, etc. A cool sports bar, a swimming pool, spa, a travel agency, and that's about all I saw.
Next door to the hotel there's a Burger King, and then Paiz, which is the Guatemala's main grocery store. You can actually buy some souvenirs to take home, like coffee, wine or beer; or you can purchase water, juices, shampoo, razors, or well you get the idea.
Also next door there's a Pollo Campero, the Guatemalan version of KFC, but this one actually tastes really good. They also sell pizza with lots of cheese.
I only had an adverse incident where they mixed up my reservation, but Alexa, the Manager on duty, resolved the problem and I got my room (switched rooms).
The hotel was completely full, but you could only notice that because the three elevators seem to take a little longer to get to the lobby.

Good business hotel, lots of facilities, great gym, busy place, lots of meeting rooms, sleeping rooms have very nice new beds but furniture a bit tired but passable. Worth staying here as you are away from the noise and riff raff of the Zona Viva but close by to go to meetings and meals. Free airport transfers are a real plus. Great location.

I stayed in this hotel be cause the airline cancel the fly
normaly I used to stay in an other hotel, but not any more
Now I will change to this Crowne Plaza The staff member are excelent always trying to help
the new rooms are awsome all white beds and a lot of pillows
they have an excelent view to the volcanos and th city
food was excelent, I will return to this property
is the best on town

This hotel exceeded our expections. We stayed for a total of 5 nights in a room that overlooked the airport and volcanos. Beautiful view. Room was clean attractive and everything worked. Good beds. Good TV. Good security. We were glad to have a safe in the room and free access to an internet cafe in the business center. We used the complimentary shuttle service several times including a couple of times to the airport and then a couple more times to and from a bus station in Zona 1 (shuttle waited for us at the bus depot!) Reception was very helpful. Our only complaint was the hotel travel desk. The person staffing it didn't speak Spanish well and spoke almost no English. Seemed a bit ridiculous. Why bother.