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“Outdated but not too bad” 3 of 5 stars
Review of Crowne Plaza Guatemala

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Crowne Plaza Guatemala
3.5 of 5 Hotel   |   Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala   |  
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Ranked #15 of 47 Hotels in Guatemala City
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Outdated but not too bad”
3 of 5 stars Reviewed March 9, 2014

Stayed here for a night during a business trip. The service was pretty good. I asked for a quiet room, which they have an entire floor (7th) designated as quiet area. Things smelled: elevators, carpets, etc. The WiFi did not work at all for me, neither on my computer or phone (in the room or lobby). The fitness center looks nice and big, with a good view of the airport and city. The restaurant was fine, as was my room. Overall, this hotel is nice, but it is in great need of upgrading.

Room Tip: If you want quiet, ask for the 7th floor.
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, March 10, 2014
Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoyed our gym. We will make sure to work on it to give you a better service next time. For the internet issue, we will make sure to work on it to give you a better service next time.

We are working in refreshing our bedding and rooms and soon we are posting new pictures online.

If you are planning another trip to Guatemala, please let me know.

Best regards,


Maria Josee Navarro Portillo,
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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New York
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 27, 2014

Stayed here for three nights during a business trip. The pros: the fitness center, which is on the top floor and overlooks the whole city (and has very decent equipment), the breakfast - included in the room rate and great choices, and the staff which was quite friendly and helpful.

The cons: rooms are relatively small, and overall hotel needs a refresh. Towels were ragged, there is no real lounge/bar to have another place to spend time outside of your room, and overall hotel had a distinct 'old hotel' smell.

Definitely more modern choices in Zone 10.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, March 4, 2014
Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff were friendly. We will make sure to work on it to give you a better service next time.

Please, don't hesitate to contact me if you need something else.


Best regards,


Maria Josee Navarro Portillo
Revenue Manger/
Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

I am a Platinum member of the Intercontinental Ambassador program. I stayed in the Crowne Plaza Guatemala from February 18 to the 22. The attendant at the executive lobby was Mr. Edgar Armando Alvarez. I must commend Mr. Alvarez for his professionalism in the way he developed his job. He made me feel very appreciated and at home. Of course I will continue to stay at this hotel in my future trips to Guatemala.

Arturo Altamirano
Platinum Member No. 556-179-230
Miami, Florida USA

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, March 4, 2014
Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments.

Please, don't hesitate to contact me if you need something else. wWe hope see you here again!


Best regards,


Maria Josee Navarro Portillo
Revenue Manger/
Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 14, 2014

The personal service is great but the hotel is very old and the room carpet smells as wet. I request a room change and they gave me a room with out a desk were I could work, even though it wa in the Club floor.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, February 17, 2014
Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff were friendly. We will make sure to work on it to give you a better service next time.

Please, don't hesitate to contact me if you need something else. I'Welcome to your home, we hope see you here again!


Best regards,


Maria Josee Navarro Portillo
Revenue Manger/
Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala Department, Guatemala
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2014 via mobile

I have 3 years going to this hotel and it's really comfortable, clean and secure. All the employes are friendly, the breakfast buffet is amazing, have all kind of food. Good location nearest of mall and the "zonal viva" where you find bars and many restaurants. Very recommended. Excellent choice.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, February 9, 2014
Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff and our food. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments.. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff were friendly. We will make sure to work on it to give you a better service next time.

Please, don't hesitate to contact me if you need something else. I'Welcome to your home, we hope see you here again!


Best regards,


Maria Josee Navarro Portillo
Revenue Manger/
Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 7, 2014

I stayed in here 4 days, and one more night when I am back from Antigua.

It is in zona 13: good location, there are restaurants around the hotel, and It is close to the airport...

The stuff was friendly and helpful. The buffet was not bad at all.The glass elevator is interesting with city view. There is a nice gym at the top with view of airport and volcano view. The pool isn't much, the rooms are fine, but the view is great.

The hotel needs a facelift for sure, but over all, I was comfortable to stay.

Room Tip: Ask for higher level rooms with Volcano view....I stayed room # 511.I had outstanding view..
See more room tips
  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, February 9, 2014
Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff and our food. I appreciate your feedback as this is our best resource for improving guest services.

We hope you come back at your home!


Best regards,


Maria Josee Navarro Portillo
Revenue Manager/
Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Top Contributor
91 reviews 91 reviews
56 hotel reviews
Reviews in 41 cities Reviews in 41 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed January 13, 2014

The good: Cool glass elevator with city view, gym at the top with view of airport, reasonable price.

The bad: average location, pool isnt much, the rooms are just OK, and the place needs a facelift.

The Barcelo is about the same price and condition, but with better location and an excellent pool and hot tub. If im on a budget, the Barcelo is better value for the $80/night-ish hotels in Guatemala City.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Guatemala, responded to this review, January 30, 2014
Dear Michael W,

Thank you for taking the time to review our property. It's nice to hear that you liked our glass elevator and fitness facility. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. However, it seems that we failed to meet your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments will help us improve our service and offer a great experience for our guest

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Guatemala City
#12 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City

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