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“Great hotel, but not close enough to things” 4 of 5 stars
Review of Crowne Plaza Guatemala

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Crowne Plaza Guatemala
3.5 of 5 Hotel   |   Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala   |  
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Ranked #20 of 47 hotels in Guatemala City
Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great hotel, but not close enough to things”
4 of 5 stars Reviewed November 6, 2013

The Crowne Plaza in Guatemala City is terrific. Spacious rooms, excellent services, views of a volcano and the airport (fun for plane spotters!). The beds are comfortable and the Internet is very fast and reliable. It's just several blocks from the main eating/going-out area, the "Zona Viva." However, because of its location, rooms are cheaper than other hotels and taxi rides are $3 to $5 almost everywhere in the city, so it's worth it. I'd stay again but if the Barcelo is the same price, I'd stay there instead.

Room Tip: If you need Internet, ask them to put you in a room near the router for better service.
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, November 11, 2013
Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff were friendly. We will make sure to work on it to give you a better service next time.



Best regards,

Maria Josee Navarro Portillo
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

202 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco, California
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 18, 2013

This hotel is old and needs to be updated. The rooms are really dark and some what dreary. The bathroom smelled of mold. The bed sagged on one side and was very uncomfortable. The first room I was given, the door would not lock when you left the room. I discovered this, as I always double check the door when I leave a room to make sure it locks. Due to the broken door lock, I was given another room on a higher floor that was slightly better and a little less dark. On the plus side, the staff is friendly and helpful. The complimentary airport shuttle is clean, efficient and on-time. I give this hotel 3 stars (rather than 2) because it is a good value for the money (less than $75/night) for those who need an overnight stay near the airport. If you are staying more than 1 night, I believe there are better options closer to the city.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, October 23, 2013
Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff were friendly. We will make sure to work on it to give you a better service next time.



Best regards,


María Joseé Navarro Portillo
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tijuana, Mexico
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 12, 2013

This hotel has great service and location (in front of the airport). They serve a buffet all day with delicious dishes. The waiters are very attentive and helpful.

Regarding to the room, I believe they need some improvement, it suppose I received an upgraded room but the room wasn't as nicer as the last time I stayed there.

The bathroom was very tight.
I would like to enjoy some time at the pool, but I didn't like that is in front of the restaurant, everybody can see you, and I believe isn't either nice for the people eating at the restaurant.

There are available tours in the lobby, great service and price.

Room Tip: If you have a sleeping problems, you could require a room in the opposite side of the airport . The...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, October 14, 2013
Dear guest: It's a pleassure to contact you and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you.

Thank you for providing us with your valuable feedback. I'm sorry you were unhappy with the appearance and condition of the property. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. We are working at a bedding refresh and we will ready to receive you again as soon as possible.

Best regards,


Maria Josee Navarro Portillo
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muskego, Wisconsin
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 5, 2013

Our group of nine was delayed from Milwaukee to Guatemala City and ultimately, Zacapa Guatemala due to a delay in Milwaukee. We made our way to Atlanta and then Miami, only to arrive in Guatemala City around 9:30 (versus 1:00 pm) CALMS (Central America Lutheran Mission Service) arranged for our group to stay at the Crowne Plaza near the airport. I had stayed at many Crowne Plaza's for business internationally and this location did not disappoint. The bed and ammenties were super comfortable, comforters, great bedding and hot showers (not the norm in Guate). You will be spoiled here. No business center to make copies, but wifi is available.

The restraurant garnered an " interesting " by the group. They are trying to cater to American as well as international tastes. No one got sick, so that is a plus. Great place to stay as they are fluent in english and portugese.

Room Tip: We stayed on the 5th floor very quiet
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, October 14, 2013
Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy our restaurant service .

If you are planning another trip to Guatemala, please let me know.

Best regards,


Maria Josee Navarro Portillo,
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 18, 2013

The staff is extremely friendly and helpful. Edgar Alvarez was very efficient and friendly as were everybody else. They are quick to solve problems and anticipate your every need. Best value for money hotel in Guatemala.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, September 29, 2013
Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff were friendly. We will make sure to work on it to give you a better service next time.



Best regards,


María Joseé Navarro Portillo
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 28, 2013 via mobile

I have the oportunity to stay at the hotel several times and the services is excellent the people are friendly and helpful
I always enjoy stay with you and the location is perfect are near for the principal mall of the city.

Marta B

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, August 30, 2013
Dear guest: Thank you for choosing the Crowne Plaza Guatemala again. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services.





Respectfully,
María Joseé Navarro
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2013 via mobile

All in a very good place to stay. Clean and safe. Excellent proximate to the airport. Shuttle was great. Food was surprisingly good - buffet was fresh and tasty.
The rooms could use an update - flat screen tv's, feather pillows, duvets, hvac units.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, August 16, 2013
Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy your time at our homme.

We are working in refreshing our bedding and rooms and soon we are posting new pictures online.

If you are planning another trip to Guatemala, please let me know.

Sincerely,


Maria Josee Navarro Portillo
Revenue Manager/ Groups and Conventions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Official Description (provided by the hotel):
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza® Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage® Program amenity kit. Make your reservations today! ... more   less 
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City

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