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“Pleasant stay, nice rooms, good food, easy access” 5 of 5 stars
Review of Crowne Plaza Guatemala

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Crowne Plaza Guatemala
3.5 of 5 Hotel   |   Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala   |  
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Ranked #14 of 48 Hotels in Guatemala City
San Antonio, Texas
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Pleasant stay, nice rooms, good food, easy access”
5 of 5 stars Reviewed March 9, 2013

The Crowne Plaza is conveniently located near the airport on Avenida Las Americas. I found the staff very friendly and most were bilingual. The rooms offered comfortable beds, a large flat screen TV and small work table. You will find a well equipped exercise room on the top floor with great views of the city. They offer a nice breakfast and dinner buffet with a wide selection of Guatemalan delicacies. I would call this a family friendly hotel, but there is a casino located on the main floor. They have a spa, but i did not have the opportunity to visit it. All in all, a vert pleasant stay.

Room Tip: The front side of the hotel faces the mountains and the back side looks out past the airport.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, March 18, 2013
Dear guest: It's so good to know that you enjoyed your stay at out home. Thanks for your comments. Please, let me know if you will be back, so we'll be ready to receive you again.


Regards,


Maria Josee Navarro
Revenue Manager/ Groups and Conventions Manager
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356 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 4, 2013 via mobile

The hotel is very close to the airport and they provide a shuttle every 30 minutes. The service is very good and very friendly. The facility is dated and could use some renovation but overall nothing to complain about. If you have any problems, ask to speak to Perla. She is the one of those people you always hope to find when traveling. She is wonderful.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, March 6, 2013
Dear guest: It's a pleassure to contact you again and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you.

Best regards,


Maria Josee Navarro Portillo
Revenue Manager/ Groups and Conventions Manager
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Virginia
Level Contributor
292 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed February 24, 2013

I really enjoyed my stay here. The standard room had an excellent view overlooking the airport runway with volcanoes behind it. Lots of fun plane spotting!

Even though it's right next to the airport, there weren't any noise issues at all. Room was comfortable and well-appointed. I appreciated the added security on each floor and felt very safe here. Wi-Fi worked pretty well.

Regarding location- it's not very convenient to tourist sites, but is great for an overnight before or after a flight. The shuttle to the airport took about 7-10 minutes. There is a Pollo Campero right next door and a couple other fast food restaurants within walking distance.

My favorite part of this hotel was the restaurant. The dinner buffet was a bit pricey, but the food was delicious. Breakfast buffet was fantastic. Staff were attentive and polite.

I'll be back.

Room Tip: Request a room facing the airport!
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, March 4, 2013
Dear Guest:

Thank you for staying with us and to let us satisfy your needs. It is good to hear that you have enjoyed our restaurant and the room view that we offer.
It a pleasure to tell you that beside being close to the airport and a few restaurants, now we are offering transportation to spots in the city like malls, "Zona Viva" and "Fontabella", where you would find a lot of different options to eat, shop and have fun.

We are ready for your next visit!

Regards,

Maria Josee Navarro/
Revenue Manager/ Groups and Conventions Manager
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Maidenhead
Level Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed February 7, 2013

The location is great for the airport - just 5 minutes away. But it's awkward for eating out. Sure, there's a Mexican down a side street, a MacDonalds, TacoBell and Burger King close by. But the best place for restaurants and an evening stroll is a couple of miles away around Plaza Fontabella shopping mall. Guatemala City is not a safe place to walk 2 miles. So it's a taxi ride. The Holiday Inn and Crowne Plaza are better placed for restaurants.
The Crowne Plaza does wonderful breakfasts with fantastic fresh fruit and a great egg station. At lunch and dinner there are either buffets, which are okay or a la carte which is also quite good. The staff are so eager to help they try to take your plate from the buffet and carry it back to your table, which I found unnecessary.
With our deal we got free wifi, which was great, but erratic and sometimes didn't work. But you needed a daily code for each device, which got rather irritating after a few days. Some days you needed two or three code changes to keep online.
The rooms are spacious, but overall the hotel is a bit tired and needs updating. There's also a casino just off the lobby and live music at weekends. When we arrived Friday night it was so loud we had to shout to get checked in.
The pool is okay but in shade by late afternoon. The changing rooms are rather grubby. I didn't visit the spa but heard other guests speaking well of it.

Room Tip: Higher up gets you a better view. Traffic is quite noisy facing the front. Rear rooms face the mount...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, February 12, 2013
Dear Guest:

Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy your time around the city and got to be at Fontabella, in fact we have now complementary transportation from the hotel to Fontabella. For the internet issue, we will make sure to work on it to give you a better service next time.

We are working in refreshing our bedding and rooms and soon we are posting new pictures online.

If you are planning another trip to Guatemala, please let me know.

Sincerely

Maria Josee Navarro
Revenue Manager
mj.navarro@cpguatemala.com.gt
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Flores, Guatemala
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 3, 2013

We stayed here for our last night in Guatemala before catching an early flight to Costa Rica.
It was lovely to enjoy a bit of luxury like the comfy, big beds, a bath, a hairdryer and room service after 3 weeks of volunteering in the Guatemalan jungle.
We thoroughly enjoyed staying there. The free bus shuttle to the airport was a much appreciated bonus.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review, February 12, 2013
Dear Guest:

Thank you for your preference. We appreciate your feedback, that is how we can get closer to our guests. Please do not hesitate to contact us anytime. You are always welcome to your home in Guatemala.

Maria Josee Navarro/
Revenue Manager/ Groups and Conventions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 19, 2013

Good value, close to airport. Certainly not a 5 star but excellent value. Desire to make our stay a good experience was their upmost attitude. Shuttle service convenient. Morning Buffett was extremely good with traditional and local fare.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
María Joseé N, Owner at Crowne Plaza Guatemala, responded to this review, January 31, 2013
Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services.



Respectfully,
María Joseé Navarro
Revenue Manager/ Groups and Conventions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 18, 2013

I've been coming to Guatemala for close to 12 years on business trips and this place sends you on a time machine 25 years ago (which honestly surprised me because usually Crowns are pretty decent hotels). While service is pretty good - you can see that they're trying - the actual building feels really old. Leaky bathtubs, TV's from 20 years ago, funny smells, old (and i mean old) curtains makes you feel like you're staying on a motel right next to a hwy in the middle of nowhere., the saddest part is that you take a look outside from your window and see plenty of hotels just across the street. I think after this many years i'll give them a try.
Thanks for the memories.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Guatemala, responded to this review, January 31, 2013
Dear Mauricio M,

Thank you for staying with us and providing us with your valuable feedback. I'm sorry you were unhappy with the appearance and condition of the property. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. Despite your disappointment I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Karen G.
Case Manager
IHGCare
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Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Guatemala City
#5 Spa Hotel in Guatemala City
#15 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City

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